Leaders - Boston Reviews 

Polite
Waited for me as I nipped to the shop
Did house inspection and left
Wasn't here long
Lovely girl ellie was
And hollie is always lovely when I ring up and tries to help

Ellie carried out her inspection quietly and efficiently. Where it was needed she asked for our permission.
Robert & Dawn Gooderson

Leaders did a great job in transitioning between tenants and Thomas Overton was great in quickly finding new tenants. Communication with Leaders has always been first class.

After 2 years of renting through them without a late or missed payment, they put the rent up to a level I didn’t think fair for area so I moved on, now my deposit is being held hostage as I disagree over a 350 deduction for a bit of over grown garden and a plastic bag full of rubbish in a shed I forgot to grab, offered to go sort it but threatened that there would be a trespass issue! Wouldn’t use again or recommend!

All good experience

Hello my Name is Andy Davies me and my Partner Gloria Davies would love to thank Hollie for all the hard work and all her staff at Leaders in Boston. We have a fantastic home we absolutely love its our home for me to retire to Gloria as already retired cant thank you Hollie and your team.

(My personal experience – and an absolute nightmare)

After two years as loyal tenants — never missing a single rent payment, never causing issues, always keeping the property in great condition — our final experience with Leaders Estate Agents in Boston was shockingly bad. And almost every single problem came from Grace Palmer, whose behaviour, in my opinion, was incredibly unprofessional from start to finish.

When we requested a simple 15-day extension, the response we received from Grace Palmer was unbelievably rude. The tone felt harsh, dismissive, and even borderline threatening. From my experience, Grace Palmer showed zero professionalism, zero customer care, and zero respect for us as tenants. It genuinely felt like she had no idea how to communicate properly with customers.

Before leaving, we paid for professional cleaning and professional painting, making sure the place was spotless. Despite this, Grace Palmer still tried to charge us again for cleaning. To us, it felt like she was desperately trying to find any excuse to deduct money from our deposit.

And then came the ridiculous charges — being told to pay £80 for a five-minute job. In my opinion, this was absolutely absurd and felt like nothing more than an attempt to drain every bit of money they could from us.

Throughout the entire checkout process, it genuinely felt like Leaders — and especially Grace Palmer — were trying to take as much of our deposit as possible. We only got our money back after we filed a dispute, which we won.

After everything we went through, my honest opinion is this:
Stay away from Leaders Estate Agents in Boston.
And especially stay FAR away from Grace Palmer, whose behaviour made an already stressful situation so much worse.

Wonderful and professional

Due to poor management of my property by leaders my house was destroyed, when trying to get hold of anyone at leaders no one was interested, previous inspections had not identified any of the issues and repeated copies of old inspections sent to me. Last tenant left the house internally and externally in poor condition and denied responsibility, these actions had accumulated over months of tenancy and were never picked up or addressed by leaders, I am now having to go through mediation, poor company poor attitude poor communication

Gemma has shown professionalism at all times.
We are not local to Boston and her support was therefore invaluable.
Thanks.

Lyndsay has been excellent at communicating with us right from the start. Even when contractors are coming and talking to landlord to sort issues. This has to be my best experience of letting agents. This has continued since we moved in 9 months ago. Keep up the great work.

I recommend Leaders. I've recently been dealt with Shannon at the Boston branch. She's professional and friendly helped with all my enquiries.

Our Property manager, Lyndsey, has been brilliant, always ready to help with everything we need and answered any questions we have. Nothing has been too much trouble for her. She has a lovely friendly personality and I would recommend her Leaders to anyone

Agents have been so helpful with all my queries especially Gemma, responding to all my questions and emails fast. Fantastic team

Currently a tenant of leaders and they have done nothing but make sure everything is OK for u and I've currently had to cancel the inspection due to medical reasons and they couldn't do enough to help and support me

I use Leaders in Boston and needed information from them at short notice.
Nothing was too much trouble for them and Gemma was able to get me everything I'd asked for before 1pm the same day taking away all the stress from my situation at a great relief to myself.
Would recommend Leaders without question and I can't thank Gemma and the team there enough.

Hi, I have given Gemma a 5 star review, due to her hard work within leaders. Customer service is spot on. I have had to rely on Gemma for a situation that arose recently.

Shannon and the team at Boston Leaders are always professional and do their best to help when needed. Inspections are carried out respectfully and any issues are fixed promptly.