Leaders - Chester Reviews 

I would like to leave a review for my Housing Manager, Gemma B, in Chester.

Over the years that I have been renting through Leaders, Gemma has been consistently supportive, kind, empathetic, and exceptionally diligent. Whenever I have needed advice, assistance, or reassurance, she has always gone above and beyond to help, and her professionalism and dedication have made a genuine difference to my experience as a tenant.

Having dealt with Leaders for more than 17 years, I can honestly say that Gemma is the very best housing manager I have encountered. Her knowledge, expertise, and commitment to providing outstanding service are second to none. She combines professionalism with genuine care and understanding, which is a rare and invaluable quality.

I am incredibly grateful for the support, guidance, and kindness she has shown me over the years.

Change of tenancy handled efficiently and timely

I have been with Leaders for about 5 years & have just relet my flat with them again. Chloe has been very efficient & professional. I have always found the staff at Leaders Chester very helpful especially Joana.

Very friendly and helpful. Helped me move with no hassle and was an easy process throughout. Holly who managed everything for me was great. Would recommend to friends and family.

Cloe who I work with is very professional an so understanding makes it very easy to get things done couldn't ask for more

Chloe has been friendly, professional and courteous throughout the letting process keeping me informed at every step of the way. Thank you.

We moved in on the 5th of January and we’re so happy here. We love the house and the area, and we’ve settled in really well.

Holly was amazing throughout the whole process. She was so helpful, quick to respond, and made everything completely hassle-free. Moving can be stressful, but she made it feel easy and straightforward. We’re really grateful for all her support — thank you, Holly Minshull!

I've been with Leaders for several years and have just relet our house with them. The process was smooth, fast and all the staff involved have been great. Many thanks.

Chloe Riley was very well mannered and very kind when showing me around the house and the room there is nothing negative I could say about her

The reason I have not given a 5* review is that We have not moved into the property yet, but so far in the process Grace from the Northwich branch has been great.
She Answers emails promptly, keeps me updated and is professional and helpful.

I have received first class service from Andy at Leaders in Chester. As I’m a first time landlord Andy has guided me through the process. He’s always extremely helpful, professional and nothing is too much trouble.Thank you Andy for your support. Also thank you to Chloe who has been involved in the process with property viewings too.

Excellent Service from Chloe – Highly Recommended!

I’ve had a fantastic experience working with Chloe as my letting & estate agent. From start to finish, she has been professional, efficient, and incredibly supportive. Chloe consistently went above and beyond to make the entire process smooth and stress-free. Whether it was answering questions promptly, keeping me updated at every stage, or offering helpful advice, she was always approachable and reliable.

It’s rare to find someone who combines a strong work ethic with genuine care for clients, but Chloe does exactly that. I felt confident and reassured knowing everything was in her hands.

I wouldn’t hesitate to recommend Chloe to anyone looking for a trustworthy and proactive estate agent. She truly made a difference, and I’m very grateful for her help.

Thanks again Chloe x

Leaders have taken over the letting of 5 properties for me in a month. It was particularly difficult as the previous letting agent had left a lot of maintenance undone, and missing paperwork. They have picked this up quickly and are in the process of correcting the issues. They have so far been very polite professional and efficient, very pleased with the service thus far.

Chloe was so helpful throughout this whole process. I got quick responses and she kept me updated if anything changed with the move. Anytime I had a question or needed help she was quick to provide a helpful answer and resolve any issues I had. :)

Leaders have marketed a rental property for me in Chester and quickly found good tenants, I have used them now for many years. I have found the staff very easy to contact and deal with, they are always polite and professional and have offered me a very good service.

Great experience specially with Chloe ,she was amazing ,very professional,approachable and made our journey easy 😊

Holly has been amazing to work with. She made the whole process of setting up my tenancy straightforward and stress-free, offering great advice and keeping me informed at every stage. Professional, polite, and always quick to respond—her service has been the best I’ve experienced. Highly recommended!

I can highly recommend Holly and would like to say a massive thanks for all your help with the new tenancy agreement and all your advice for a smooth tenancy setting up everything
Very informative from the enitial call to contract
Best ive found so far I moved from another company,
Excellent service ,comunicación, professional,and polite

There is a young lady in the northwich office who single handled moved me into my place. When I say I'm totally useless at following links and filling forms out I'm up there with the best of them. Poor grace had no idea what she had coming to her when she met me yet all the way through she was totally professional always wore a smile and her banter was out of this world. Honestly if you come to the northwich office ask for her. I cant thankyou enough grace.