Well what can I say? Most of the staff are stuck up? They won’t let you rent our look at the property cause you’re not working disgusting even if you’ve got savings they don’t care. I hope their busin... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie3 - 4 Iron Gate, DE1 3FJ Derby, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great service from Georgina Naylor over 6 years. I am a landlord of a property which has been managed by Leaders for several tenancies. Georgina is always approachable, supportive and has a can do att... Toon meer
Bedrijf heeft geantwoord
The company was very professional since day one. We stayed in a terraced home managed by Leaders for around 3 years before moving into our own home. Never had any complaints with the property manager... Toon meer
Bedrijf heeft geantwoord
Jaspreet and her team including Owen, James, Charlie, jamil Lucy,and cj at the nottingham and long eaton branch just to say how efficient and hospitable towards me which make feel confident and at eas... Toon meer
Bedrijfsgegevens
Over Leaders - Derby
Geschreven door het bedrijf
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Geschreven door het bedrijf
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contactgegevens
3 - 4 Iron Gate, DE1 3FJ, Derby, Verenigd Koninkrijk
3,9
Goed
178 reviews
Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really helpful in everything before you…
Really helpful in everything before you move to your property
28 mei 2026
Review zonder uitnodiging
Well what can I say
Well what can I say? Most of the staff are stuck up? They won’t let you rent our look at the property cause you’re not working disgusting even if you’ve got savings they don’t care. I hope their business goes bang now because they don’t deserve anybody. Read the reviews? Shocking, absolutely shocking and guess what? I’m fuming.
26 mei 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Ju,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Still utterly incompetent
I moved out 3.5 months ago and they have STILL not sorted my deposit. They were too stupid to even notice I had gone to TDS. I left the property in a considerably better condition than I entered it, they were trying to charge me for cleaning already done, and were confused about what their own contract said.
The property is still on the market for sale. I would strongly advise against ever buying or selling through Leaders as their competence is so low I would never want them anywhere near as big a legal minefield as property sales. If they cannot write or remember what's in a rental contract when they must have done thousands of the things I dread to think how many catastrophic legal errors they make in a sale.
I am going to be generous and give them two stars. A vapid customer service response will appear here which has nothing to do with what I've written, but to my surprise, their central customer services seems to be the one part of the business who actually have a clue.
13 mei 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Penny Jackson
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Great Service and professional support
Great service from Georgina Naylor over 6 years. I am a landlord of a property which has been managed by Leaders for several tenancies. Georgina is always approachable, supportive and has a can do attitude to getting the job done. She is also very responsive to any questions or issues I have. I unreservedly recommend both Georgina and Leaders.
7 mei 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Julie
We greatly appreciate your 5-star review and the time you took to share your experience with Georgina. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Excellent Property Manager
I moved into a property in 2020 & Georgina Naylor, from the Derby team was my property manager, there were a few minor issues at the property & when I contacted Georgina she was very professional & polite in her manner & knowing I was a vulnerable person updated me personally on the progress of the repairs. Her experience & knowledge is a great advantage to Leaders. During my 6 year tenancy Georgina's help was invaluable, I wish I could give more than 5 stars as she really deserve it
6 mei 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Elaine
We greatly appreciate your 5-star review and the time you took to share your experience with Georgina. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
1 year of stress as a landlord i would…
1 year of stress as a landlord i would not recommend leaders to anyone my house has been left in a complete mess thanks leaders
21 april 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear tiger
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Great customer support and…
Great customer support and responsiveness from Georgina Naylor! Thanks
2 april 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Chafic,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Antwoord van Leaders - Derby
Dear Hannah
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
So much better than frank innes who we…
So much better than frank innes who we rented with before. A comparison example - our boiler broke with frank innes, in winter with a disabled newborn in NICU. After three weeks the issue was still not resolved and we had to pay to fix it ourselves. With leaders it broke not so long ago on a thursday night at 9pm, and they had someone with us by midday the next day. A small issue with damp, fixed within a week.
31 maart 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Katie Lee, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Antwoord van Leaders - Derby
Hi there,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great communication and efficient…
Great communication and efficient friendly service.
Very impressed.
20 maart 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Hi there,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Easy to deal with
We work with Leaders as a contractor and have always had a good experience.
Georgina is our main point of contact and she is very professional and easy to work with.
9 maart 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Scott B
We greatly appreciate your 5-star review and the time you took to share your experience with Georgina. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Well organised team – Great to work with as a contractor.
We’ve been working with Leaders as a contractor, primarily carrying out compliance works across a number of their properties. Georgina originally introduced us to the team and has been great to deal with from the management side — very organised and good at keeping things moving when multiple jobs are on the go.
On a day-to-day basis we mainly deal with the three J’s — Jas, Jay, and Junafe — who are all very helpful property managers and straightforward to work with when coordinating jobs. Overall everyone in the team has been great to deal with and we’re looking forward to continuing to work with them going forward.
6 maart 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Ths Property Maintenance, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Antwoord van Leaders - Derby
Dear Joseph Jennifer
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Good and helpful
Good in terms of communication and understanding of the tenant needs
26 februari 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Paula Balde
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
They are very detailed and efficient.
They are very detailed and efficient.
21 november 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Kurya Wasa-Isidahomen, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Paige Edward
I found the manager of my properties Paige Edward very courteous efficient and very helpful
20 februari 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Shoukry Gayed We greatly appreciate your 5-star review and the time you took to share your experience with Paige. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Improved customer services and…
Improved customer services and relations for tenants over the past few years. Online use for portal is very helpful. Iron Gate branch in Derby is very good.
31 december 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Samantha B, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Their attention to detail is one in a…
Their attention to detail is one in a million, excellent services and always take their tenant arising matter as priority till the solution is provided.
30 november 2024
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Adetola, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.