The company was very professional since day one. We stayed in a terraced home managed by Leaders for around 3 years before moving into our own home. Never had any complaints with the property manager... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie3 - 4 Iron Gate, DE1 3FJ Derby, GB
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Lees wat reviewers zeggen
Jaspreet and her team including Owen, James, Charlie, jamil Lucy,and cj at the nottingham and long eaton branch just to say how efficient and hospitable towards me which make feel confident and at eas... Toon meer
Never deal with Leaders! They totally unprofessional, do not follow any legal guidelines and find it hard to be honest! Tenants beware they will take your deposit and then make sure you don't get it... Toon meer
Bedrijf heeft geantwoord
Made my absolute day with how quick everything went. Literally within 30 minutes of being interested and applying for the property, I had instant replys and call backs and information I needed to know... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Leaders - Derby
Geschreven door het bedrijf
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Geschreven door het bedrijf
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contactgegevens
3 - 4 Iron Gate, DE1 3FJ, Derby, Verenigd Koninkrijk
4,0
Goed
182 reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Paige Edward
I found the manager of my properties Paige Edward very courteous efficient and very helpful
20 februari 2026
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Shoukry Gayed We greatly appreciate your 5-star review and the time you took to share your experience with Paige. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Improved customer services and…
Improved customer services and relations for tenants over the past few years. Online use for portal is very helpful. Iron Gate branch in Derby is very good.
31 december 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Samantha B, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Their attention to detail is one in a…
Their attention to detail is one in a million, excellent services and always take their tenant arising matter as priority till the solution is provided.
30 november 2024
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Adetola, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
They understood my urgency to move in…
They understood my urgency to move in and supported me with that.
18 juli 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Chetna Dobhal, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
We are very happy with Leaders
We are very happy with Leaders. We had a change of tenant and the Leaders team were very helpful in the process. We would recommend them.
10 november 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Colin, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Very good service
I've rented my property through Leaders for 12 years and have been through 3 changes of tenant. Each change has been handled professionally and efficiently. I would certainly recommend them.
10 november 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Dave W We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Antwoord van Leaders - Derby
Dear Sabrina We greatly appreciate your 3-star review and the time you took to share your experience with Us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Extremely Disorganised and Useless
Extremely Disorganised and Useless – A Stressful Experience
My experience with Leaders was deeply disappointing. When I moved into a new property on June 6th, they automatically passed my details to OVO without my consent, creating an account in my name and causing months of unnecessary problems.
Due to negligence, an incorrect meter reading was sent to the energy supplier, which remains unresolved even after more than five months. Throughout this period, Leaders offered no support. Instead, they contacted me to say that OVO was charging the landlord over £200 and insisted that the responsibility was mine, even though I had already sent the correct readings and paid the amount due for 5 days.
Every time I contacted them for clarification, the answers were vague, useless, or contradictory. Instead of helping to resolve the problem they themselves created, they simply shifted the blame. This lack of accountability caused me a great deal of stress and wasted time.
In my experience, Leaders proved to be disorganised, negligent with client information, and completely unhelpful when problems arose. I strongly advise others to be cautious when choosing this company as a real estate agent.
14 november 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Gilberto Pedon
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
They never get back to you.
They never get back to you.
Dont waste your time with Leaders.
25 juni 2025
Review zonder uitnodiging
Absolutely poor service throughout
Absolutely poor service throughout, property managers ,senior mangers not one should be in that role. This company lost me money and charged me for a service they didn’t provide. Stay well clear don’t waste your time or money
30 mei 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Rich
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Professionally managed company
The company was very professional since day one. We stayed in a terraced home managed by Leaders for around 3 years before moving into our own home. Never had any complaints with the property manager as all of our issues were handled very fast snd effectively. Thanks Jaspreet (Jass) for being a quick problem solver. Best wishes.
18 mei 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Jas is the best she's very helpful
Jas is the best she's very helpful, kind and does her best to get the job done. And has emphatic to words other thanks again Jas and to Leaders .🎖
20 mei 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Jas has been really helpful as our…
Jas has been really helpful as our property manager. She has always provided the best of services while managing the property.
16 mei 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic service from Property Manager
From the initial enquiry ,the service from Leaders has been fantastic.
Having an allocated Property Manager has made the service outstanding. Jaspreet is fantastic, providing a professional and personal service .
Her excellent communication , going above and beyond with any issues is very much appreciated.
Jas you are a star 🌟
1 mei 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5* for Jas
5* for Jas. Fantastic property manager. Nothing is ever too much trouble and she really is excellent at her job!
1 mei 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Very helpful and supportive
Jas has been super helpful in facilitating work on my property. Plus dealing with time sensitive issues to make sure the new tenants could move in on time.
30 april 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Nicola
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jas a 5 star rating!
Many thanks
Customer Care Team
I am very happy with my property…
I am very happy with my property manager,Jas .
She always picks my call, if she couldn’t she always calls me back in very short time and solves my property related issues.
I am happy with her service
Regards
N Kalra
30 april 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Nav
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jas a 5 star rating!
Many thanks
Customer Care Team
Very happy with Jas (Jaspreet Gill) who…
Very happy with Jas (Jaspreet Gill) who is a brilliant property manager.
30 april 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear Henry
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Jas a 5 star rating!
Many thanks
Customer Care Team
Thank you Hayley Pateman
Thank you Hayley Pateman. Always pleasant and helpful; always deals with issues promptly.
30 april 2025
Review zonder uitnodiging
Antwoord van Leaders - Derby
Dear PVH
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Hayley a 5 star rating!
Many thanks
Customer Care Team
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