From the initial interaction, CJ has been great! Having someone who does what they say they're going to do gives me such confidence and CJ has exemplified that. Our move has been more complicated than... Toon meer
Locatie
Wijzig locatieUnit 3 Quay Place, NG2 3HR Nottingham, England, GB
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Lees wat reviewers zeggen
Property purchased from auction, with no history. Leaders were a great help in getting this to market, an excellent job by the team, without them it would not have happened, some people to mention is... Toon meer
Bedrijf heeft geantwoord
Me and my partner was having issues verifying our documents due to our lack of ID and our agent was really helpful and went above and beyond to get it sorted in time! Really helpful and freindly tea... Toon meer
Bedrijf heeft geantwoord
The sales team were so supportive and accommodating, they were professional,delivered on their promises and nothing was too much to ask. Perfect t with us being first time buyers. Kornelija was very... Toon meer
Bedrijfsgegevens
Over Leaders - Nottingham
Geschreven door het bedrijf
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Geschreven door het bedrijf
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contactgegevens
Unit 3 Quay Place, NG2 3HR, Nottingham, England, Verenigd Koninkrijk
3,6
Gemiddeld
115 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nottingham Branch- Awful, 0/10.
Nottingham Branch- Awful. Avoid at all costs.
1. postponed move in by 2 weeks as they hadn't checked the property.
2. left me homeless for 2 nights because they didn't get paperwork signed on time.
3. 16 days in my new property and cant lock my front door which they haven't sorted.
4. Unresponsive when you email/call them
5. dishonest about the condition of the apartment prior to move in
6. Haven't stuck the deadline of dealing with my lengthy, valid and official complaints.
Honestly they have caused me untold stress in a time which is supposed to be happy, I beg anyone reading this to avoid this company at all costs.
Also, I DO NOT APPREICATE THE GENERIC ROBOT RESPONSE AND I HAVE CONTACTED YOUR CUSTOMER SERVICE EMAIL TO NO AVAIL.
15 augustus 2022
Review zonder uitnodiging
Antwoord van Leaders - Nottingham
Dear Josh Robinson,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
Not recommended at all!
Not recommended at all!! Specially their No Deposit Option is a real money scam. Never got any discount they promised. Also we been told that I could cancel it any time, now saying that I can’t cancel it before a certain period of time. Such a waste of money.
28 juli 2022
Review zonder uitnodiging
Antwoord van Leaders - Nottingham
Dear Ahmed K,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Leaders have provided a very…
Leaders have provided a very professional and efficient service in helping us find tenants for our property. Both Jamiel and Klaudia at the Nottingham office have gone out of their way to help with our queries and get the tenancy set up. Thank you
13 juli 2022
Review zonder uitnodiging
Antwoord van Leaders - Nottingham
Dear Mrs Tanveer,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
(1 star coz 0 isn't an option)
(1 star coz 0 isn't an option)
Been messed about for over 1 month.
The easy part was keeping me hanging with a deposit,
When there was an issue with the property 1 was interested in they started dancing ballet and kept me hanging... after 20 days they offered a exchange property that didn't suit me and I asked for the holding fee to be returned. It took 2 weeks for that to be agreed and a form to be sent over, i signed the form, it took them another week too sign it on their end and from then 3-5 days for a refund ... but guess what ... there was "an issue" that no one bothered to tell me about it till I called again asking for my money. The issue has been sorted now and I need to wait another 3-5-10-25-38 days. Rubbish !
13 juni 2022
Review zonder uitnodiging
Antwoord van Leaders - Nottingham
Dear Cristian Pascu,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
The level of commitment is 2nd to none
The level of commitment is second to none. I am very pleased with the service and the prompt communication from Ryan Jarvis and Paul Unwin. You can hear their smile at the end of the line ☺️
26 mei 2022
Review zonder uitnodiging
Antwoord van Leaders - Nottingham
Dear Puteri,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Incredibly helpful and friendly
We recently went through the process of renting a new property. From start to finish and being accepted was less than 5 days! Absolutely over the moon and Luke Miles was so incredibly helpful and friendly. We will definitely be back if renting in the future!
11 mei 2022
Review zonder uitnodiging
Antwoord van Leaders - Nottingham
Dear Jasmine,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
House was let to us quickly and was a…
House was let to us quickly and was a simple process. was the best agencies we went threw. Also came into no Issues
9 mei 2022
Review zonder uitnodiging
Antwoord van Leaders - Nottingham
Dear Liv,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
So good to meet Luke and Jamiel
So good to meet Luke and Jamiel. They are very helpful and going the work very well. Thanks for you guys.
7 mei 2022
Review zonder uitnodiging
Antwoord van Leaders - Nottingham
Dear Konodioda,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Efficient and effective approach.
6 mei 2022
Review zonder uitnodiging
Antwoord van Leaders - Nottingham
Dear Telkirkby,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Excellent service.
Excellent service..
Owen was professional and friendly to deal with.
Highly recommended.
27 april 2022
Review zonder uitnodiging
Antwoord van Leaders - Nottingham
Dear Darren,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Great experience
Leaders have been very helpful in helping me secure a property. They are all very keen to help with ample information needed, especially Luke, he was very patient and attentive to details when assisting me. Brilliant professional skills and excellent service👍
29 maart 2022
Review zonder uitnodiging
Antwoord van Leaders - Nottingham
Dear Mary,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Satisfied
I'm a international student and because of my family, I was looking for a 2 - 3 bed to rent for over 2months online and offline. Almost giving up until I came across a house advertised by Leaders.
They took their time to understand my needs, provided all necessary support towards completing my application, the patience and guidance I couldn't get from others.
Satisfied and highly recommend!
11 maart 2022
Review zonder uitnodiging
Antwoord van Leaders - Nottingham
Dear Othuke,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
DO NOT RECOMMEND - Nottingham
I can’t explain how bad my experience has been over the past 4 months. I am a university student and there are 6 of us living in a 4 man house. 2 of the bedrooms are under legal measurements. When we moved in we personally found needles and syringes. We have 1 shower and 1 bath between 6 people, bearing in mind you can’t stand up in the bath because the ceiling is so low. Our shower hasn’t been working for the past 3 months and it hasn’t been fixed yet. There’s no communication, every time we ring up they say the same and they never resolve the issue. Everybody in the office seem incompetent. Do not recommend, especially university students.
Update: shower has still not been resolved
4 januari 2022
Review zonder uitnodiging
Antwoord van Leaders - Nottingham
Dear Sarah,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance and we have asked a senior member of the Property Management team to contact you in this regard.
Kind regards, Customer Care Team
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