Lexus Parts Now sold me the wrong front struts through their own online parts selection system, and I had no way of knowing until I sat down to install them by which point their conveniently short r... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Package arrived as expected, my new floor mats for my 2014 Lexus GS350 were flawless. Price was better than I could get on eBay. Great overall experience.
Great service and no issue with the replacement part. Everything went exceptionally well from the order process to receiving the parts. Will use Lexus Parts in the future. Thanks.
The parts arrived quickly, and the ordering process was simple and hassle-free. The prices were very fair, especially compared to the dealership. I’ll definitely be ordering my parts from here from no... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Geschreven door het bedrijf
Contactgegevens
Verenigde Staten
- 888-352-5786
- support@lexuspartsnow.com
- lexuspartsnow.com
4,3
Uitstekend
686 reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Terrible return policy
Lexus Parts Now sold me the wrong front struts through their own online parts selection system, and I had no way of knowing until I sat down to install them by which point their conveniently short return window had already closed. That narrow window is no accident; they designed to run out before customers can catch an error, so the company never has to honor a return or exchange.
I'm not asking for anything unreasonable. The part is brand new, unopened, in its original box, and their system picked it wrong. I simply want to swap it for the correct one, and customer service flatly refused.
Lexus Parts Now is quick to pull you in with promotions and buy now urgency, but the moment you need support, they're a wall. One of the worst experiences I've had in years, and a clear sign they care more about profits than the customers they depend on.
25 januari 2026
Review zonder uitnodiging
Antwoord van LexusPartsNow.com
Thank you for sharing your feedback with us.
We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you.
We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.
For more information regarding our returns policy, please visit
https://www.lexuspartsnow.com/service/lexus-return_policy.html
Good place for hard to find parts
This company furnished an accurate diagram of the area of my car which needed a replacement part. The description and part number were accurate enabling me to select the part I needed.
18 juni 2026
Correct parts were delivered on time as…
Correct parts were delivered on time as promised. Pricing was better than my local dealer.
18 juni 2026
Great service and no issue with the…
Great service and no issue with the replacement part. Everything went exceptionally well from the order process to receiving the parts. Will use Lexus Parts in the future. Thanks.
18 juni 2026
The parts arrived quickly
The parts arrived quickly, and the ordering process was simple and hassle-free. The prices were very fair, especially compared to the dealership. I’ll definitely be ordering my parts from here from now on.
18 juni 2026
Thermostat arrived without the rubber…
Thermostat arrived without the rubber gasket as shown in your photo. The photo clearly shows the gasket on the thermostat. I called and was told to send a picture of the missing part . Like that is possible. Anyway y’all wanted me to jump through hoops for a 6 dollar part. I decided screw it and bought a gasket from Oriellys.
18 juni 2026
Antwoord van LexusPartsNow.com
Thank you for your feedback. While we try our best to reflect the true condition of the item, our online catalogue/ stock photos are for general reference only. Rest assured that any outdated details will be forwarded for correction, and the listing will be updated in future updates.
We appreciate you bringing this to our attention, and we are committed to improving the accuracy of our catalogue. Your feedback is essential for improving our services.
Great overall experience
Package arrived as expected, my new floor mats for my 2014 Lexus GS350 were flawless. Price was better than I could get on eBay. Great overall experience.
18 juni 2026
Easy to find the part I was looking…
Easy to find the part I was looking for. Good quality part and quick shipping
18 juni 2026
In order of importance:
In order of importance:
1. Parts were actual OEM parts. They were identical in every way to the part they replaced.
2. Parts shipped and arrived quickly.
3. Parts were reasonably priced.
18 juni 2026
Took a little long to get parts and I…
Took a little long to get parts and I ordered a hose and some clamps. The clamps came with the hose but the description didnt say that. Over all experience was great.
18 juni 2026
The rear wiper blade did not fit
The rear wiper blade did not fit. The wrong part was sent.
18 juni 2026
Antwoord van LexusPartsNow.com
Thank you for your feedback. Thank you for sharing your feedback with us.
We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you.
We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause.
For more information regarding our returns policy, please visit www.lexuspartsnow.com/service/lexus-return_policy
Exactly what I needed
Exactly what I needed, perfect fit of two new Lexus key gloves. Fast shipping, too!
18 juni 2026
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