Absolute fraudsters. Taking money with no intention of supplying the goods. appear to work out of an accommodation address, don't answer phones, now claim the phone is not working. Email address not w... Toon meer
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Lees wat reviewers zeggen
I wanted something unique for my dining room, so I went the bespoke chandelier option, and wow it's absolutely stunning. The team was super helpful, walking me through the design process and making su... Toon meer
Where do i start? We ordered several hundreds of ££ worth (2 pendant lights), months ago and have had various aborted postal updates since but no lights. Sometimes fittings have apparently not left... Toon meer
Massive thanks to the LightTrend team for pulling off something no one else could in such a short timeframe. The Celestial Drift chandelier completely transformed my kitchen, every guest commented on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a family run business who specialise in selling an exquisite collection of lights and chandeliers that will add a touch of elegance to any room. We understand that lighting plays a crucial role in enhancing the ambiance of any space and our products are carefully curated to meet your style and functionality requirements. Whether you are looking for modern or minimalistic designs, we have something for everyone. Our collection includes a variety of staircase chandeliers, pendant lights, chandeliers, wall lights, outdoor lights and commercial lighting that are designed to fit any budget and preference. All our products at London Lighting are sourced from the best manufacturers around the world and are made using high-quality materials. We proudly provide in-home consultations for our customers purchasing from London Lighting , bringing expert advice and personalised solutions right to your doorstep.We take pride in offering excellent customer service and our team of experts at London Lighting are always ready to assist you in choosing the right product for your needs. We believe that the right lighting can transform any room dull room and create a wow factor and we are dedicated to helping you achieve.
Contactgegevens
Verenigd Koninkrijk
- lighttrend.co.uk
2,9
Gemiddeld
108 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I purchased a chandelier for my hallway…
I purchased a chandelier for my hallway from Light Trend, I had to wait around 5 weeks for delivery but they customised it for me to exactly what i wanted and needed. Really happy with the outcome and how helpful they was.
Would definitely recommend.
29 november 2024
Review zonder uitnodiging
Excellent Product and Service
Fantastic product at a reasonable price. Looks great on our acoustic media wall.
Ordering, delivery and installation were all very easy.
Would definitely recommend this company.
2 augustus 2024
Really great service and quality
Really great service and quality! The light was better then expected and come within 7 days!
Can’t fault the service atall
31 oktober 2024
Review zonder uitnodiging
Antwoord van lighttrend.co.uk
Thank you for your feedback, Joe! We're thrilled to hear that you’re happy with the quality of the light and that it exceeded your expectations. Delivering our products quickly is our main priority.
If you ever need assistance or have questions in the future, please don't hesitate to reach out. Thanks again for choosing us, and enjoy your new lighting!
Absolutely shocking experience
Absolutely shocking experience, the light arrived smashed to pieces and there after care was abysmal.
30 juli 2024
Antwoord van lighttrend.co.uk
Hi Emma,
Thank you for sharing your experience, and we’re genuinely sorry for the distress this situation has caused. It’s deeply disappointing to hear that the light arrived in such poor condition, and we sincerely apologise for any frustration and inconvenience that followed.
We do our utmost to package our products carefully, with multiple layers of protection to prevent transit damage, but unfortunately, it wasn’t enough in this instance. We understand how upsetting it must have been to open your package and find the light damaged. When this was reported to us, we immediately began the claims process with the delivery company, which can take time as they assess the situation. However, we recognize that this added delay in resolving your case must have felt frustrating, and we’re truly sorry for that.
Our goal is always to provide a positive experience for each and every one of our customers. We’re taking your feedback seriously to ensure we can better respond to issues like this in the future. Please let us know if there is anything further we can do to make this right. We apologise again for the disappointment and are here to support you however we can.
Great experience using this…
Great experience using this company. Straightforward, and the lights we ordered were great.
23 oktober 2024
Review zonder uitnodiging
Antwoord van lighttrend.co.uk
Thank you for your feedback Tommy!
High quality product
High quality product, very happy with the service. Great experience all round. Couldn’t recommend more!
11 oktober 2024
Review zonder uitnodiging
Antwoord van lighttrend.co.uk
Hi Jem, Thank you for your feedback! We're thrilled to hear you're happy with the quality and service. Your recommendation means a lot to us!
Unbelievable quality in all products…
Unbelievable quality in all products purchased and an outstanding service through and through! Highly recommended no job to big or to small, speaking from experience!
10 september 2024
Review zonder uitnodiging
Antwoord van lighttrend.co.uk
Thank you so much for your fantastic review! We’re thrilled to hear you’re pleased with the quality of our products and service. We look forward to working with you again!
Very impressed with Light Trend didn’t…
Very impressed with Light Trend didn’t actually have the Light I was looking for on their website but they sourced it for me anyway, very happy 😃
15 oktober 2024
Review zonder uitnodiging
Antwoord van lighttrend.co.uk
Thank you so much for your kind words! We're thrilled we could help you find the perfect light. We love customising lighting for our customers to ensure they get exactly what they’re looking for.
Very happy with using this company
Very happy with using this company! The lights arrived so quickly, and the quality is outstanding for the price.
They look amazing. I’ll definitely be using this company again for any future lighting. Highly recommend!
25 oktober 2024
Review zonder uitnodiging
Antwoord van lighttrend.co.uk
Thank you for your wonderful feedback! We're so glad to hear that you’re happy with the quality and speed of delivery – and that the lights look amazing in your space. We look forward to helping you with any future lighting needs. Your recommendation means a lot to us!
Lights were broken and not very good…
Lights were broken and not very good quality took a long time for refund and had to contact a few times
22 juli 2024
Antwoord van lighttrend.co.uk
Hi John, we’re truly sorry to hear about your experience with the wall light, and we apologise for any frustration this has caused. Your satisfaction is very important to us, and we’re disappointed to hear the product did not meet your expectations. We sincerely apologise that sometimes items may get damaged in transit, despite our best efforts to ensure safe packaging and shipping. Please know that we are committed to making it right and will always send replacements in these cases.
After receiving another 1-star review for this item, we made the decision to remove it from our website to ensure other customers aren’t affected by similar issues. We’ve reached out multiple times to help resolve this for you, but we haven’t been able to connect. Please contact us at info@lighttrend.co.uk or 0333 360 5235, and we’ll work to make this right as quickly as possible.
Thank you for your feedback, and we appreciate the opportunity to improve our products and service.
Hi the order come after 6 weeks and the…
Hi the order come after 6 weeks and the quality was very poor and not up to the standards for what I paid,they said it’s coming from china so what do you expect tgg hien , won’t be buying from them and wouldn’t recommend lighttrend to no one thanks
12 juli 2024
Antwoord van lighttrend.co.uk
Hi Sayera, we’re very sorry to hear about your disappointment with the product quality and delivery time. We’re committed to providing high-quality products, and it’s disappointing that we didn’t meet your expectations.
While this item was shipped directly from our supplier in China, we work with different manufacturers around the world—including Europe and Asia—to bring a variety of designs to our customers and excellent quality. After receiving similar feedback about this particular item, including another review, we have decided to remove it from our website.
We’ve also tried to reach out to you multiple times to resolve this. Please contact us at info@lighttrend.co.uk or 0333 360 5235 at your earliest convenience, and we’ll be happy to assist you further.
Thank you for your feedback and for helping us improve.
A Fountain of Knowledge & Guidance
I recently purchased a chandelier from here, and I’m absolutely thrilled with the quality and design! The chandelier instantly elevated my space, this is thanks to their team putting up with me to find the best light to fit my space. The selection of styles is impressive, and the craftsmanship is top-notch. If you're looking for a stunning, high-quality chandelier, I highly recommend Light Trend—they truly exceeded my expectations!
19 september 2024
Review zonder uitnodiging
Antwoord van lighttrend.co.uk
Thank you so much for your fantastic review! We’re thrilled to hear that you love your new chandelier and that it has elevated your space. Our team is always here to help find the perfect fit for our customers, so it’s wonderful to know that we could assist you in that process. We truly appreciate your recommendation and look forward to helping you again in the future!
I wanted to order a light but I was…
I wanted to order a light but I was unsure, after a lot of emails back and forth I made the decision on what I wanted, the company could not be more helpful there reply were fast and gave me all the information I needed. Delivery and service was perfect, will definitely recommend.
20 juni 2024
Review zonder uitnodiging
Antwoord van lighttrend.co.uk
Hi Phillip, Thank you for sharing your experience! We're so glad to hear that our team was able to assist you throughout the decision-making process and provide the information you needed. It’s great to know that you were pleased with the delivery and service as well. Your recommendation means a lot to us, and we look forward to serving you again in the future!
So happy with my purchase
I’m so happy with your purchase and the service I received was excellent , will definitely be buying from them again xx
10 juli 2024
Review zonder uitnodiging
Antwoord van lighttrend.co.uk
Hi Shelly, thank you for your feedback! We’re thrilled to hear that you’re happy with your purchase and our service.
Couldn't have been more helpful.
I dealt with Honey, who couldn't have been more helpful.
27 juni 2024
Review zonder uitnodiging
Antwoord van lighttrend.co.uk
Hi Terry, thank you for your feedback! We're so glad to hear that Honey was able to assist you effectively. We pride ourselves on our team's helpfulness, and it’s wonderful to know that Honey made a positive impact on your experience. If you need anything else, please don’t hesitate to reach out!
Happy Customer
Couldn’t be more happier with my lights and even better with the customer service, had such a quick response with any questions I had. Delivery was quicker than I expected, definitely would recommend.
20 mei 2024
Review zonder uitnodiging
Antwoord van lighttrend.co.uk
Thank you so much for your fantastic feedback! It’s always our goal to provide a smooth experience, and we’re thrilled that the delivery exceeded your expectations. Your recommendation means the world to us! If you ever have any more questions or need assistance, please feel free to reach out.
Cheap tat don’t buy
Cheap tat don’t buy, no instructions, no information on how to return. Rubbish rubbish item
11 april 2024
Antwoord van lighttrend.co.uk
Hi Sue, Thank you for your feedback. We apologise that your experience of purchasing and receiving our cheapest outdoor light fell short of your expectations.
We noticed that you haven't reached out to us directly regarding this matter, and we appreciate you sharing your experience through the review. We're here to help and would have been more than willing to assist you promptly had we been contacted.
Should you face any issues with our products in the future, please don't hesitate to reach out to us at info@lighttrend.co.uk or 0333 360 5235.
Thank you for bringing this to our attention, and we look forward to the opportunity to assist you further.
Recently purchased a chandelier from…
Recently purchased a chandelier from Light Trend and received outstanding service and communication from start through until finish. Everybody I dealt with was extremely helpful. Thank you so much my new chandelier looks wonderful in my staircase
4 april 2024
Review zonder uitnodiging
Antwoord van lighttrend.co.uk
Thank you so much for your kind words! We’re thrilled to hear that you had an outstanding experience with us and that our team was able to help you every step of the way. We’re so glad your new chandelier looks lovely in your staircase!
I spoke to a lovely woman called Jess
I spoke to a lovely woman called Jess, amazing service they arranged to come out to my home and measure and give ideas to what would work and what wouldn’t. highly recommended will most definitely be using them again
7 februari 2024
Review zonder uitnodiging
Antwoord van lighttrend.co.uk
Thank you for the feedback Courtney, we are happy that we were able to help :)
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