Little Ones London Reviews 

I contacted the agency about a role and their consultant sent me a message on WhatsApp and then we spoke on the phone.

The consultant stated I was ideal for the role and requested identification documents, updated CGV, and a referee he could talk to. I furnished all of these and in fact my referee who is very busy took time out of their day to talk to the agency.,

Then it all went silent, I sent emails and I messaged Toby on LinkedIn, and was basically ghosted. I even telephoned and a consultant assured me that Toby would return my call, alas no.

I have now had to insist that under GDPR they remove all my details from their systems as they are too unreliable and too unprofessional

Update: I have seen the reply from James, and would add that if a candidate requests a updtea, then ghosting is not the reply, but a quick message to say not heard from client reenforces candidate relationship, and by law I do not need to email a certain department to have infornmation removed, I have emailed the agency and under GDPR that is sufficient. I find the reply excuses not reasons.

Can’t thank Shanice enough for assisting me on finding a lovely family to work for. Shanice is always responds immediately if I have a question about a family she sends me. Shanice is the kindest, most professional Nanny consult I have met!! I wish al of them were like her!

Great experience

I’m having a great experience with Little Ones Agency. The person assigned to me, (Natalia Montano), has been professional, reliable, and respectful from the very beginning. She built my profile quickly and really understood what I was looking for. Communication has always been clear, expectations were explained in detail, and everything delivered matched what was promised. Working with the whole team in the agency has made a real difference in my job search, and the whole process has been smooth and stress-free. I would absolutely recommend Little Ones Agency to anyone looking for trustworthy household support.

I signed up with Little Ones as a nanny and they were useful at connecting with me with families.

However, I worked two trial shifts that were supposed to be paid that I never received payment for after chasing several times over many weeks. They also told the family I was starting with that I could start work on a day I was busy, which left me and mum in a difficult situation as neither of us were aware. It's their policy not to exchange contact info so they can deal with any issues, which made it all the more complicated as they made out that the family were rigid with their dates when they weren't and the issue would have been easier to deal with without them, and then took no accountability for the mistake after the fact.

I would not use their service again as a nanny!

I am very happy to share my experience with Carolina.
As usual she helped me to find the perfect family for me in a very short time!
Carolina is very collaborative and she is always there for me!
That’s why I feel valued and supported in every situation!
I have been working with Little Ones for a long time and she is the best I have been working with, her dedication is consistently outstanding!!!
I highly recommend Carolina !

I recommend

⭐️⭐️⭐️⭐️⭐️

As a nanny working with Little Ones Nanny Agency, I’ve had a really positive experience. They are professional, organised, and genuinely supportive of their nannies.

My consultant, William Bloomfield, in particular has been especially brilliant! He is always attentive, encouraging, and clear in his communication. He has boosted my confidence by believing in me and my skills which encouraged me to aim for bigger, more challenging roles which I later landed successfully. If mistakes are made me corrects them kindly in soft conversations and is very honest. He really takes the time to understand what I’m looking for and makes the whole process feel smooth and well supported.

Some agencies will make you feel loads of pressure and may make you feel you’re not good enough for their agency but you will not feel like that with Little Ones.

I’d highly recommend Little Ones to any nanny looking to work with an agency that truly values them.

I really appreciate help and support I have received from the agency. I was always well informed about the progress during the interview period while looking for my new position. I’m very grateful for their professionalism and support during them this time, as it made the situation less stressful as she always replied to any questions immediately. Truly appreciate their help!!!

I had a great experience using Little Ones, communication was clear, professional and I landed a job within a couple of months of building a profile thanks to help of the wonderful agency staff.

I am updating my previous 5-star Google review as the service has been incredibly poor following the initial placement.

We paid a £1,600 placement fee for a housekeeper/nanny to work one day a week. Within the first 10 weeks of the contract, the nanny took 3 weeks of holiday, had 2 short-notice cancellations (both less than 24 hours notice, 1 on the day), and then resigned. This means we paid a £1,600 agency fee for a total of only 5 days of work.

Since the end of November, the agency’s 'gesture of goodwill' to find a replacement has been ineffective. In two months, they have sent only one CV, and that candidate was unable to work the one day a week required.

I asked for a partial refund given that the cost-to-service ratio is completely unreasonable, but I was told no. We have essentially spent over £2,600 (fee + wages) for 5 days of help. I am deeply disappointed by the lack of support and would advise others to be very wary of the financial risk if a placement doesn't work out.

My experience was amazing, Jack was extremely helpful, and made progress so easy and not as stressful. Very quick response to any questions I had. Really appreciate it

Although I didn’t find someone through Little ones because my requirements were so specific, they were the only agency that really tried to help me. I really appreciated all of their efforts. All the other agencies didn’t bother to contact me at all, and I’ve had to follow up with them.

Carolina the agent worked very hard to successfully secure me my next Nanny job She didn’t give up but kept finding me suitable positions.
Thank you Carolina!

Responded in a timely manner.
Offered solutions to meet individual needs and flexible approach.

We used Little Ones to find a nanny/housekeeper. The process appeared to be going well. In November 2025, we found someone we liked, offered her the position (to start in Jan 2026) and Little Ones invoiced us for their services (nearly £7,000), which we duly paid. Only upon communicating very shortly before her start date with the new nanny did she tell us that she had informed Little Ones, in late November 2025, that she could not take up the position. She provided a written record of this communication. I complained to Little Ones immediately upon this discovery, in December 2025. As of 14 January 2026, I am still waiting for a refund of the nearly £7,000 paid for the role they never secured. I feel that not only have Little Ones lied and obfuscated about the fact that, despite knowing the nanny could not proceed, they nevertheless charged me for their apparent services, but they are now fobbing me off with pathetic excuses about "refund process". They have had our money now for over 6 weeks when they should never have invoiced for it. Needless to say, I shall never use them again and suggest you avoid them like the plague for the fraudulent and dishonest behaviour they have displayed to me.

In response to the communication below from James Ross, I have been in communication with you since late December 2025 and you still fail to provide any reason why either you took the money in the first place (incompetence is all I can surmise) nor why you continue to withhold our monies which you have now had for more than 6 weeks. Please answer those questions.

Great support from Nadia and Juanes - very responsive and helpful - and they found us an excellent nanny for our family!

Little Ones response time to my application was swift. I had an interview with the lovely Breeya who talked me through the process of joining and what to expect. She listened to my expectations for a job and was able to find me one within 2months of being with the company. Many thanks !

To avoid! They call you every day and are always available until you pay the fees but if you have any questions or issues once the payment is don then they don’t reply to your messages nor even to your calls!
I had a first nanny with fake references and totally unreliable in terms of attendance who resigned after 4 months claiming she was unwell but later found out she is a ticktocker and just wanted to apply for a master in LA. We also had a few safety incidents with her which made me quite relieved when she resigned.
Her replacement seemed great, unfortunately even less reliable than her in terms of attendance and with a “I don’t care” attitude that was out of this world.
After this, they were so “kind” to grant me a second replacement even though you are only allowed once, but after one interview which was not successful and one CV shared that was not in line with our need, they went MIA. It’s been now two months and we have no replacement yet and no news from them.