livelusso.com Reviews 316

Ordered some fabric samples because I wanted to try out their fabric and maybe buy a sofa. They came in today and it was truly amazing, you even get 2 nice tea bags. So time to put my feet up and start browsing ;)

Fantastic sales staff who made the experience a delight.

Love the gela, will now pair it up with a matching armchair.

Extremely professional and friendly. Streamlined process for tracking and delivery. Thanks a ton!

The staff were extremely professional helping us choose the best sofa for our requirements. livelusso kept us updated as to when our sofa would arrive and the sofa was actually delivered 2 weeks earlier than expected and we are really pleased with the quality. Will be back soon.

We ordered an in-stock sofa and received it in 2 days, can't complain.

Very pleasant staff representative Emma, answered all our many questions with great manner & patience. Guided us when we were absolutely lost lol, and gave us lots of options!

AIT the delivery company were really good, they came, took sofa up the stairs, assembled and took away all rubbish. What more can i say? Amazing service.

We are really happy with every step from the purchase through to constant reminders and predictions through to final delivery and installation, service and communication has been exceptional, we are very grateful to all the team at livelusso. thanks a bunch!

Everything happened as they said it would. I was told it could be 16 weeks before delivery, and it was dead on 16 weeks when I had notice of delivery. So pleased with my choice of red velvet Merano 2seater sofa and arm chair. Absolutely beautiful. Delivery people were polite and friendly and took away all packaging. So if you don’t mind waiting a while give Live Lusso a go. I don’t regret it. Furniture is beautifully made.

Amazing customer service! Unfortunately, our original sofa was unable to fit into our apartment however the customer service team was able to quickly assist and cancel our order and then place a new order for a more suitably sized piece. The response and communication was incredibly quick, efficient and clear. I couldn't be happier with the service we have received and looking forward to receiving my new order!

This company is a scam. I never received a chair I ordered in April. **AMENDED: A few days after I canceled payment, I was contacted that the chair was being delivered. It's an OK piece of furniture, really not worth the $1,000, but it's in my house. Moving to two stars based on the ridiculous lack of communication, seven month delivery time, and meh nature of the product. Would not order from them again.

Friendly and helpful staff. Great range of sofas - great quality, stylish products!

Personalised, responsive, and a great product! Well done to livelusso.

Ordered 2 seater and 3 seater sofa in January, was told 8-12 weeks lead time. Waited around 20 weeks for delivery - only to receive 2 x 2 seaters, which was no use. Was told they'd have to remake 3 seater! Anyway left little option but to wait 8-12 weeks again. I'm now 17 weeks from that point (nearly 40 weeks from first ordering) and still getting fobbed off with generic emails from the customer service. I have given one star as lowest rating, but they don't deserve that - I would advise anyone to avoid. I'm now in discussions trying to arrange a refund and order elsewhere (wish me luck) - terrible waste of time

Such a unique piece and priced reasonably too!

Emma remembered us from contacting her a few weeks prior, and we were really impressed at how she picked up from where we left off, knew exactly what we'd asked prior, and where we needed to go in terms of design selection and made it a total breeze. We'll be back for some more soon

I would strongly advise NOT to purchase from Livelusso. Their website depicts lovely sofas so we placed our order back in early May 2024, for the Ancona 3 seater sofa, with an 8 to 12 week delivery lead time. We received an email after 3 months saying it will be delayed due to being held in the Suez Canal region which seemed rather odd. After enquiring further to ask what this means, we were emailed back the following day that our sofa has now been offloaded and would be delivered soon following their quality inspection. We received our sofa on September 9th 2024. The sofa was a different 'grey linen' colour and rub count from the swatch we received and the stitching is of poor quality - particularly around the seat cushions and arms where the stitching is not straight and skews. After enquiring further, we were informed they changed suppliers and the sample colour swatch we ordered from was no longer valid. This is something they should have brought to our attention when we made the purchase, considering all our orders were on their system, including the sample swatch orders. We have since been trying to request a return and refund as we are within the 30 day return period, mainly due to the faulty stitching. They are trying to charge us with a restocking fee which does not apply to faulty items as noted on their website and there has been no real solution or customer service to help us with this return or collection. I have been liaising with Henry Thomas, Anna and now Charlotte who responded today, (Anna/ Charlotte also replies on the same email), all of whom have not executed their duty of customer care. I have been waiting for weeks at a time for a proper response to help resolve our issue. They are only reachable via email and I can never reach them on their contact phone number, nor have I received any requested call backs. As of today, Charlotte has come back with a response saying the restocking fee will not apply and they have requested to book a return but without any further details. They may arrange collection should this get resolved properly and I am concerned they will unlawfully keep our money without fulfilling their responsibilities to the customer, despite the obvious faults on this sofa. Please save yourself the trouble and shop elsewhere. This process could have been much easier if they had a proper customer service team to resolve this in a helpful and timely manner.

You understood the problem and resolved it really quickly. Brilliant service to go with brilliant products...what could be better?