login.gov Reviews 

The telephone verification category wouldn't accept either my home number (identifying it as VOIP), I might add is customary these days, as carriers continue phasing out analog landlines, or my cell. So, I sent an email, pointing out to them that telecom carriers began moving frm analog to VOIP over 5 or more yrs ago; moreover, any of my "public records" of the past decade wld contain former cell & hme numbers. And certainly they wouldn't be able to use that to verify me, correct? Well, I got the usual can verbiage back in their 2nd reply. So, my next move is to write them & demand that they remove whatever data of mine frm their friggin' database

I have spent hours setting up and trying to access my account and my mothers account. I dont know th secret but it is worthless.

Login.gov is an embarrassment and should be disbanded. They should get zero stars but that is not an option. The date of my experience is the entire month of January - I spoke to five live representatives (the trick is push 1,2,1 and then wait for one to come on the phone), but don't expect for them to actually help you because they are reading from a script. My issue is that they could not authenticate me because I retired and changed my mobile phone number and email address. The last three reps said that there is no fix or workaround and one even recommended I go to the SSA office and have them read me my letters. I tried with ID.me where they can authenticate by documents rather than a second mobile phone number. It took me two hours but they did it. Don't waste you time with Login.gov, they are worthless.

Login.gov sends a code to your phone to set up / sign in, but later when verifying your identity it does not recognize your phone number and fails. There is no support, no one to contact. It just wastes hours of your time and doesn't work.

To be forced by the government to turn over a picture of myself to access the my money they are holding hostage makes me feel very negatively toward this process. I assume its because the SSA IT folks are so bad they have to put the security burden on the American people because they are not up to the job as opposed to the govt. using my picture for evil. Never actually was able to enter the site the technical picture loading failures along with the timeout failures stopped me, can you give less than one star?

I am 66 and renewing my driving licence under the ten year renewal rule. I am not an anti technology old numpty and embrace computer and smartphone usage and always have. However, setting up the account for the "GOV.UK One Login" service has proved impossible. Even after following the set up and log in instructions to the letter, with a combination of Laptop and smartphone input, it was "unable to confirm my identity". So, I will now have to pay an additional six quid and drive 15 miles to the nearest Post Office that offers the Driving Licence renewal service.

Absolutely disgusting site, been trying to renew driving licence as nearly 70. I have a brand new passport, but can not be verified on this system. So stressed out and been at this since 3.45pm, it is now gone 6pm. Web site told me "It would the Quickest way to renew." Now apparently can go to a main Post Office taking a copy of a letter I had to Down Load.

As leaseholders in a small block of flat we are compelled by the leasehold agreements to be directors of a management company to maintain the property. This means every resident has had to try to negotiate the appalling identity verification process. We don't have the money to pay solicitors and lawyers to do this for us and some of the residents are not particularly IT literate. The process is appalling and constantly fails with at best ambiguous guidance on how to complete the process. Even if you've managed to do it the site sends you around in circles to find the damned verification number. We're also entirely sure that at some stage all the personal details and passport copies we've been forced to give them will be hacked. And the worst thing is they've just created an enormous burden for small businesses but will do absolutely nothing to catch the criminals.

Follow-up Review: Love Holidays’ Lack of Genuine Customer Service is Unacceptable

I previously left a review regarding my holiday booking to Dubai with Love Holidays and was told a manager would contact me. Despite their claim, no meaningful communication has taken place. Yesterday, I was waiting by my phone the entire time, but no call came through. Instead, I received a voicemail from “Maya, a line manager,” saying they tried to call me but couldn’t get through. This is simply not true.

It’s clear to me that Love Holidays is only going through the motions to appear responsive, with no real intention of addressing my complaint or resolving the issue. This kind of customer service is unacceptable from a company that handles people’s holidays and trust.

I demand that Love Holidays properly respond to my concerns immediately and provide a real, direct conversation to resolve this matter. Customers deserve honesty, transparency, and respect—not empty calls and vague messages. I will continue to share my experience until I receive the proper attention this situation requires.

I am not able to logon to my social security account. Login.gov process fails, saying it cannot validate my I.D. I have a PO Box mailing address and a physical home address. Social Security has my PO Box as my official address. But, my state driver's license has my physical location address (my state does not allow PO Box on driver's license). The public credit reporting agencies have my PO Box address, but not my physical address, because I have not applied for credit since moving to my new/current physical address. Apparently, the folks at Login.gov never anticipated such a situation. SS rep told me even they cannot login to my account. So, I get emails from SS saying I have a message to review, and to logon to my SS account to read the messages, since I've opted for electronic notifications. SS gave me a phone number for Login.gov support. No humans to speak to. Just computer-generated emails with instructions for troubleshooting the process at Login.gov that doesn't work. There needs to be human intervention sometimes. I have filed a complaint with my congressional representative. Things worked fine before Login.gov got involved with SS.

App looks good, scans you passport then your face, then you log onto the service and then no matter what it always says can't match the details we hold on you.

The help line is useless same generic response contact DVLA, contact veterans helpline, it's one gov holding incorrect information and yes you've guessed it sorry we can't tell you what's wrong, looks like I'm sending multiple gdpa requests then, because guess what you can give me the information you hold on me because it's my information and clearly they have recorded it wrong.

What a cluster

Wouldn't even give this 1% if I could. Just tried renewing my driving licence, an absolute farce and total waste of time even trying to log in - simply can't. It's quite frightening actually as the Gov wants to introduce ID cards, I've just been transported into the twilight zone with this Gov web site, who knows what will happen if you have a problem with an ID card.

Login.gov is like most useless program and how much money are they wasting? I finally called the social security office and told them I will need all my paperwork mailed because after 5 years I am unable to use my account. If all of you want to make a change write or email your represenative. I will be writing a complaint about how useless this program is and I encourage more people to do the same. Type a detailed letter. No support, program does not work, No human can help with it, your alternitive is going back to paperwork in the mail. And the Social Security person I talked to said they all know it does not work. We need to complain to some one who can actually do something about government waste. It has been looked at by Pete Session of Texas in the sub committe for not complying with government requirements. This was March 29 2023 they got paid 187 millions to make seniors suffer.it does not comply with NIST requirements.

Diabolical!!
Didn't time out just disappears half way through an address change.

Started the verifying my identity, and it doesn't allow me to use my phone number I've had for 5 years. I don't have another number, so no way to proceed. Login dot gov sucks!

Can't verify me via phone number, since I changed phone numbers recently. Can't verify me using USPS in-person because, after it successfully recognizes my drivers license and takes my photo, it says the information is invalid and refuses to go to the next step for in-person USPS validation. Same house for 29 years, same driver's license number for longer. This system is EXTREMELY POOR and there is NO WAY TO REMEDY PROBLEMS. NO HUMANS TO TALK TO. NO SOLUTION.

login.gov changed my access process without giving notice. My VoIP phone number will no longer be accepted to receive secondary verification. I can't use the cell phone number I have had for the past 13 years because I only use it when I travel. Old and retired I don't travel any more. Support only comes in the form of pre-recorded messages that don't cover my problem. I need to talk to a human,who will do something, to fix this.

If your locking for good prices for mounjaro and I was I turned to YOUR MEDICALS, PLEASE STAY AWAY unless you dont want to see your money again, they do respond and give poor excuses to why they are taking so long to get my money back, after ten emails I turned to PayPal and they have 10 days to respond , I know many have suffered at their hands , I dont know how they are still running , it's been a horrible experience very stressful and upseting. Keep your money and look elsewhere. SHAME ON YOU YOUR MEDICALS.

Passport Photo Verification will not work. Very Frustrating!!

LOGIN.GOV will not recognize the phone when setting up account that the SSA uses to send me texts. AND, they refused to correct the issue and suggested I try ID me. And it is NOT possible to get a human on the phone. I will lodge a formal complaint with SSA including the USEless email thread. We PAY for this incompetence!