Ordered and retuned within 2 days as quality of clothes was terrible. They received my return 26th June, received an email 7th July to say refund has been processed will take up to 10 days, and still... Toon meer
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I have returned my dress over 2 weeks ago sent a number of emailing chasing my return. Poor customer service on emails. Do not issue refund within 10 working days like they said. Still waiting and its... Toon meer
I returned my item over 3 weeks ago! Took them 9 days to acknowledge it and said could be 10 working days from that email, still nothing!! Lola Rae and gianelle have such similar stuff, I also returne... Toon meer
Absolute best online shop I’ve ever ordered from…ordered about 6 or 7 things and absolutely loved every one of them. Not the slightest issue with anything…fast and friendly customer service as well wh... Toon meer
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3,0
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162 reviews
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Stay well clear
Based on my experience - stay well clear! I received faulty items from Lola Rae in November. Communication was extremely poor from the outset. It took weeks to receive replies, and I had to repeatedly chase for updates just to get basic responses.
I was explicitly told that if the items were confirmed as faulty, postage costs would be refunded. After approximately eight weeks, I eventually received a refund for the items themselves, but the postage costs were not refunded.
I emailed again regarding the missing postage refund, referencing what had already been stated to me, and received no reply. Despite multiple follow-ups, the issue remains unresolved.
The lack of responsiveness, failure to honour what was confirmed in writing, and the amount of time and effort required to obtain even a partial resolution were unacceptable.
2 februari 2026
Review zonder uitnodiging
Oversized Knit Jumper Sand
I ordered the oversized knit jumper in colour sand. The quality is awful. The jumper shown in the picture advertised is not the jumper that is sold. For example, the neckline in the picture compared to real life are two completely different jumpers. The jumper looks really thick and heavy on the picture and its as thin as a piece of paper in real life. Would not recommend to buy and its false advertising. Not worth £40 at all.
To make matters worse, I emailed regarding a refund as there is no details about how to refund on the website, apart from emailing. I havent recieved a response and its now past the 14 day return window.
7 januari 2026
Antwoord van Lola Rae Fashion
Hey, We are really sorry to hear that you were disappointed with your jumper and that you felt it didn’t meet your expectations.
We do want to reassure you that this style has been one of our best-selling knitwear pieces, with hundreds sold, and we haven’t previously received feedback suggesting the quality or fit differed significantly from the product imagery. That said, we completely understand that everyone’s expectations can be different, and we’re genuinely sorry that it wasn’t what you hoped for.
In terms of returns, we’re also really sorry if you felt unclear on the process. Our returns are handled via email so we can assist customers personally, and we’d never intentionally ignore a return request. If your email hasn’t been responded to yet, that’s absolutely not the experience we want for our customers, and we apologise for any delay or frustration caused.
We’d really like the opportunity to look into this properly and help resolve it for you. Please feel free to email us again info@lolaraefashion.co.uk and we’ll make sure this is picked up as a priority.
Thank you again for your feedback, it’s always taken on board, and we truly appreciate you bringing this to our attention.
Antwoord van Lola Rae Fashion
Thank you so much for your review :)
Super fast delivery , gorgeous jacket
Super fast delivery , I was worried it wouldn't arrive in time for Christmas as a last minute buy , Christmas present my daughter in law loves her jacket gorgeous quality highly recommend thank you x
22 december 2025
Antwoord van Lola Rae Fashion
Thank you so much for leaving this review it really dos mean alot to us :) We are so glad you loved the jacket and hope you had a lovely Christmas. Thanks again x
Great quality
Great quality! Love both my items that I ordered and sizing is perfect too. So cosy and warm just wish I had them in every colour!
29 december 2025
Antwoord van Lola Rae Fashion
Thank you so much we are so glad you loved your bits :) We really appreciate your review x
Antwoord van Lola Rae Fashion
Thank you so much for taking the time out to leave this review. As a small business we really do appreciate it x
Item didn’t come on time paid 7 for…
Item didn’t come on time paid 7 for delivery do order more then 2 days pior
18 december 2025
Antwoord van Lola Rae Fashion
Hey, We are so sorry to hear your item didn't arrive on time :( We offer next working day delivery before 1pm or standard delivery which is usually 3-5 working days. If you can email us at info@lolaraefashion.co.uk id love to have a look into this for you and we can refund any delivery costs if the delivery has fallen out of the timeframe above :) We are a small business so these review really are detrimental to our business so we would really like the opportunity to rectify this for you :)
Extremely bad quality for the price.
Extremely bad quality, almost like shein. I will be returning immediately. The dress was extremely short for someone my height - 5’9. For the price of the product I am utterly appalled. Paying £70 for a dress you expect a well-made product. The material was like parchment paper. I am furious.
22 december 2025
Antwoord van Lola Rae Fashion
Hey Adelaide,
Thank you for taking the time to share your feedback. Iv managed to locate your order and we are genuinely sorry to hear that the Sloan dress didn’t meet your expectations and that you felt disappointed with your purchase.
The Sloan is a style we carefully sourced and developed ourselves, including selecting the fabric specifically for this design. It’s a dress we’ve sold hundreds of times and restocked five times this season due to demand, so we’re really surprised and saddened to hear this wasn’t your experience.
We completely understand that fit and fabric preference can feel very personal, especially with height differences, and we never want anyone to feel unhappy with something they’ve ordered from us. We’re a small, family-run business and we take a lot of pride in the quality of everything we design and manufacture, so feedback like this is taken seriously.
If you’re happy to email us directly, we’d really appreciate the chance to learn a bit more about your experience and see if there’s anything we can do to help or put this right for you.
Ordered item 21 days ago and still not…
Ordered item 21 days ago and still not received
18 december 2025
Antwoord van Lola Rae Fashion
We’re really sorry to see this review, as it doesn’t reflect the delivery information we have here.
Your order was placed on 18th December using standard delivery and it was delivered on 20th December at 13:21.
If there’s been an issue locating the parcel at the delivery address, we’d be more than happy to help you investigate this further with the courier however tracking also includes a delivery photo showing the parcel at the recipient address.
As a small, family-run business, reviews like this genuinely have a big impact on us, which is why we always want to ensure the information shared is accurate and that any issues are properly looked into.
Please feel free to reply to our email so we can assist further.
Website is easy to use
Website is easy to use. The garment is as it was in the picture and description, I love it. Quick delivery.
15 augustus 2025
Antwoord van Lola Rae Fashion
Thank you for your review it really does mean alot to a small business like ours :)
Perfect high quality jacket!💛 Did have…
Perfect high quality jacket!💛 Did have an issue with shipping but the team were so helpful and friendly and resolved it for me, thankyou girls xxx
2 december 2025
Review zonder uitnodiging
Do not buy from this company
Do not buy from this company. I have already left a review but they are now trying to claim that they have refunded the money when they haven’t.
I have had to raise a dispute with my bank to get the refund back.They have blatantly lied about returning the money to me.
I returned the item because the quality was awful and not a dress you would want to wear.
I have never experienced anything so bad with a company before and am going to make sure none of my friends purchase from this brand.
You can see from other reviews that I am not the first person to experience this awful customer service, so I would avoid buying anything from here.
29 november 2025
Review zonder uitnodiging
Lovely clothes quick shipping and very…
Lovely clothes quick shipping and very quick responses to emails
21 november 2025
The customer service team have been…
The customer service team have been great in helping with a missed item .
Thank you
18 november 2025
If I could give less stars I would!
If I could give less stars I would!! I purchased an order in June 2025 and used Klarna. I bought multiple items to choose what was best for me to keep. I have returned part of the order (they have emailed me to confirm they have received it) yet decided to ignore all correspondence with KLARNA resulting in me owing money for items I have returned! DO NOT BUY FROM THIS COMPANY!!!!
21 november 2025
Review zonder uitnodiging
Antwoord van Lola Rae Fashion
Hey, We’re really sorry to read this — this is absolutely not the experience we want anyone to have. As a small family-run business, we take returns and Klarna payments very seriously, and we would never ignore correspondence regarding a return.
Unfortunately, as your name isn’t shown on your review, we’re unable to locate your order to investigate this properly :( We kindly ask that you email us with your full name and order number, and we will look into this as a priority. We have never refused to process a return that has been received, and we are more than happy to resolve this for you as soon as we have the details.
It is now the 15th November- on the…
It is now the 15th November- on the 25th October I emailed this so called company to ask were my refund is and I am still no further. I have been emailing and emailing some get a reply and some I am completely ignore the last one was that it has been passed to management to look into it this was over a week and heard nothing since emails ignored. The world were living know every penny counts but for some reason they won’t respond to give me my refund
16 november 2025
Review zonder uitnodiging
Antwoord van Lola Rae Fashion
hey, We’re sorry to hear you feel this way. We are a small family-run business, however always respond to customer emails within 48 hours, as stated on our website, and we never ignore genuine queries.
We have checked your name and order, and we can confirm the refund was processed within the 10 working-day timeframe outlined in our returns policy. If you have any further questions or need the refund confirmation re-sent, please email us and we will be happy to help.
Shocking Customer Service....
Shocking Customer Service..... received faulty item almost a week ago, no response on how to return???
1st and Last time ordering from this Company....
30 oktober 2025
Review zonder uitnodiging
Antwoord van Lola Rae Fashion
Hey, We cannot seem to find an order with this name can you please email us and we will investigate this.
Lola Rae are amazing
Lola Rae are amazing!
I have recommended Lola Rae to all my friends and family who have also bought some fabulous bits. For my trip to Ibiza I was extremely last minute and have some issues with Evri finding my address. However Leah in particular has made communication so easy an has honestly given the best customer service and I even managed to get the dress delivered the day before my trip and the quality was amazing and true to size! Thank you so much Lola Rae I will definitely be ordering again soon x
2 oktober 2025
Antwoord van Lola Rae Fashion
Thank you so much for your review Beth it honestly means the world to our small business 🥰❤️
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