Ordered and retuned within 2 days as quality of clothes was terrible. They received my return 26th June, received an email 7th July to say refund has been processed will take up to 10 days, and still... Toon meer
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I have returned my dress over 2 weeks ago sent a number of emailing chasing my return. Poor customer service on emails. Do not issue refund within 10 working days like they said. Still waiting and its... Toon meer
I returned my item over 3 weeks ago! Took them 9 days to acknowledge it and said could be 10 working days from that email, still nothing!! Lola Rae and gianelle have such similar stuff, I also returne... Toon meer
Absolute best online shop I’ve ever ordered from…ordered about 6 or 7 things and absolutely loved every one of them. Not the slightest issue with anything…fast and friendly customer service as well wh... Toon meer
Bedrijf heeft geantwoord
3,0
Gemiddeld
162 reviews
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Reageert doorgaans binnen 2 weken
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Love my item
Love my item. Exactly as it showed on the model. Perfect for my holiday.
23 september 2025
Antwoord van Lola Rae Fashion
Thank you so much for your lovely review :) We're so happy to hear you love your dress. Have an amazing holiday <3
Had seen this brand advertised a lot…
Had seen this brand advertised a lot and loved it so I ordered for my holiday via next day delivery which was £7.50 but it never arrived in time, when I returned I realised only one item fit and emailed straight away so that I could return the items and repurchase the ones I liked for a different size. The time frame was right and because I didn’t receive and email back quite in time they told me my that I was out of the time frame and I couldn’t return. I think due to the circumstances and some mistake on their behalf a couple of days should have been accepted for this and I was going to repurchase anyway but now they have an unhappy customer who won’t purchase from them again and leaving a bad review
28 september 2025
Review zonder uitnodiging
Antwoord van Lola Rae Fashion
Hi Katie, I am one of the owners of the business and i am really sorry to read your review and hear you feel let down. We do have a standard returns timeframe in place, and we always work from the date a customer first gets in touch with us.
We’d love to look into this further for you, could you please email us at info@lolaraefashion.co.uk with your order number and the date of your first email? That way we can double-check everything and make sure this is resolved fairly.
Thank you.
ABSOLUTE LIES OF A REPLY
Bought a skirt yesterday morning at 8.50am, paid for next day delivery which was £7.50. Still had no dispatched email and now concerned it won't arrive on time and emails take 48 hours to reply, which is no good when I needed the skirt for today, hence the £7.50 I paid for delivery, hopefully they will see this if my email won't be read until Sunday, which is no good for a service I paid for yesterday 😢. Update its now 4 days since I paid for next day delivery, still no response or skirt!
UPDATE 29/9/25.
UTTER LIES of a reply, the skirt was not sent on Thursday morning as it should have been, you didn't dispatch the skirt until Friday afternoon, it was meant to arrive Friday, so first lie. Also everi have never attempted delivery 2nd lie, evri didn't even receive the parcel until Saturday, I have all the tracking updates to prove this,took screenshots via the evri tracking ro prove this, along with any emails sent from you. I have also tried to email you twice and had no response so how do you suggest we solve this when you don't contact me back. Please get in touch with me, as you have ignored all contact I have sent, and only replied on here with a generic response of utter lies. I don't even know how you have my order details Ias I've never gave them until now. Order number L#27932. Please get in touch with me.
25 september 2025
Review zonder uitnodiging
Antwoord van Lola Rae Fashion
Hey Emma, I’m really sorry for the stress here. We’ve checked your order and it was dispatched on time our side, and the Evri tracking shows an attempted delivery. Courier networks can experience delays, but that’s not the experience we want for you, so we completely understand how frustrating it is, especially as everything was dispatched on time from our side. Please email us at info@lolaraefashion.co.uk with your order number and we’ll resolve this right away. Whether that’s re-sending, arranging a collection, or sorting a refund for delivery or the order if applicable.
Thank you
The clothes I have ordered are great
The clothes I have ordered are great. But I have received an incorrect order and have had once response and nothing since
27 augustus 2025
Antwoord van Lola Rae Fashion
Hey there, We are so sorry you received the wrong size in your order :( We do reply to all our emails within 48 hours and can see our team have emailed you so hoping this can be rectified asap :) If you need any further help please do not hesitate to email our management team at info@lolaraefashion.co.uk x
The outfits are 10/10 design and…
The outfits are 10/10 design and quality Thankyou Denise
26 augustus 2025
Antwoord van Lola Rae Fashion
Thank you so much for your review it really means alot to a small brand like ours :)
PLEASE BEWARE BEFORE BUYING STILL NO…
PLEASE BEWARE BEFORE BUYING STILL NO REFUND
items returned 11th August now 29th and no refund, despite am email to say items received and refund will be processed sent 3 more emails NO response at all! Have raised a dispute very dissapointing i thought this was a genuine seller i liked their clothing but would not buy again!
29 augustus 2025
Review zonder uitnodiging
Antwoord van Lola Rae Fashion
Hi there, We’re really sorry to read your review, but this doesn’t sound right at all. We’re a small family-run business, and we pride ourselves on answering all customer emails within 48 hours. If you’ve not had a response, it’s possible your emails haven’t reached us.
All returns are processed within 10 working days of being received, so if you returned your order on 11th August, this would normally have been refunded by now. Please do send us an email with your order number, and we’ll be able to help you straight away.
We always do our best for our customers and would love the chance to resolve this for you properly.
Antwoord van Lola Rae Fashion
Thank you so much for your review it really means a lot to a small brand like ourselves :)
Stunning dress
Stunning dress. Exactly as shown on website, quick delivery - looking forward to wearing it on holiday
6 augustus 2025
Antwoord van Lola Rae Fashion
Hi Sarah, We just wanted to thank you for your review. As a small brand it really means alot to us :)
They state they want the order returned…
They state they want the order returned within 14 days of shipment yet don’t supply a returns address and Ignore emails.
24 juli 2025
Antwoord van Lola Rae Fashion
Hi Elisha,
We have tried replying to you via email but wanted to reply on here also - We completely understand when customers are frustrated, especially when things aren’t as fast as expected, but your email was sent and we replied in less than 48 hours with the returns address which is the time we reply to ALL customer service emails in.
We’re a small, family-run business doing our absolute best to grow and at the same time speed up our response times, cutting them from 48 hours to 24 🥹
We care so much about every customer and just want you to know we’re trying really hard but we doo reply to ALL emails within 48 hours.
Good service from ordering to delivery
Good service from ordering to delivery. Lovely outfit which feels great on. Already received lots of positive comments.
29 juli 2025
Antwoord van Lola Rae Fashion
Aww thank you so much for this review it really means a lot to us :)
Remarkable Customer Service
Despite loving everything I ordered, 1x item didn’t fit me quite right so sadly had to make a return. I mistakenly sent my parcel to the wrong address, however the customer service was truly remarkable. They went above and beyond to find it for me (even taking a 20 minute car ride!) and process a refund. I don’t think I’ve experienced customer care quite like it, particularly as it was my fault. I will absolutely buy from Lola Rae again, not only because I love the clothing but due to the amazing service provided. X
22 juli 2025
Review zonder uitnodiging
Antwoord van Lola Rae Fashion
Awww it was a pleasure :) and thank you for your kind review it means the world to us :)
Regretful return due to loving dresses but unfortunately too short on me.
Good service very helpful with my return . Sorry dresses just too short on me .
4 juli 2025
Antwoord van Lola Rae Fashion
Thank you so much for your 5* review :) Sorry the dresses were a little short .. We are hoping to do a tall range in the near future! Thank you again x
Antwoord van Lola Rae Fashion
Thank you for your review xx
I have not received my parcel and Evri…
I have not received my parcel and Evri has contacted me saying it went missing. I’ve tried contacting Lola Rae twice, but I haven’t received a response. I’ve read many negative reviews about missing parcels and refunds not being issued, so I should have listened to those reviews!
8 juli 2025
Antwoord van Lola Rae Fashion
Hi Katrina, We have replied to your emails but had no response - Just to clarify your parcel was delivered to your local Evri parcel shop as requested 😊 We have the full tracking and proof of delivery, but haven’t included it here to protect your privacy. If you’d like it, just drop us an email and we’ll happily send it over.
We’ve also received a return request from you for one of the items in your order, so we’re assuming this review may have been left in error, or possibly meant for another company.
We’re a small business and care deeply about getting things right, so if there’s anything else we can help with, please feel free to reach out directly x
Antwoord van Lola Rae Fashion
Thank you so much it really means a lot to us as a small brand that you take the time to leave a review of you positive experience :)
Antwoord van Lola Rae Fashion
Thank you for your review :)
never received my order
8 juli 2025
Antwoord van Lola Rae Fashion
Hey, We are so sorry to hear you haven't received your order :( All our orders are sent tracked and signed for so please ping us an email with your order number and we will be more than happy to assist!
Had really high hopes for this brand…
Had really high hopes for this brand but really disappointed :(
I saw an outfit on someone else I absolutely loved for my holiday. I ordered the trousers only by accident not realising I hadn’t added both top & trousers so quickly ordered the top on next day delivery a few days later when I noticed. The top arrived asap but my trousers are still not here and I go away in a few days. It says 3-5 working days to come but it’s now been over 2 weeks and it hasn’t even been dispatched. Been trying to contact the company via email, contact form and social media and absolutely no one is responding to me. Really sad as this would have been such a lovely set for my trip & now I’ll probably have to take it further to get my money back.
12 juli 2025
Review zonder uitnodiging
Antwoord van Lola Rae Fashion
Hey Chloe, we are so sorry to hear this caused stress before your trip! The trousers sadly went missing in transit as we mentioned in the email, but we can see a full refund has been issued.
If there’s anything else we can do to help or support you further, please feel free to drop us an email, we are happy to assist x
Would definitely buy again!
28 mei 2025
Antwoord van Lola Rae Fashion
Thank you so much for your review x
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