Lose It! Reviews 

Do not find app easy to use once set up. Impossible to cancel the app during the free trial period. App won't recognize the subscription cancellation because there is no "subscription" during trial period so it is a scam to ding your credit card for at least the first billing period. So much for a "Free Trial".

LooseIt does what it says it will count calories, but that's as far as it goes for me. It records calories and has links to common food items, including calories, carbs, fiber and protein amounts. They have badges, awards, and gifts for achieving milestones which are not helpful. The "gifts" are marketing adverts in drag and with a poor likelihood that the "gift" will pan out in the purchase.
Problems: Complex, I only use calorie counting and weight logging. Ads are frequent and sometimes disguised as "gifts." Does not sync with Samsung watch. Does not allow multiple devices. Database is not managed - full of duplicates and miscalculated items.

I enjoyed the macro wheels and the at a glance of fiber, protein and other metrics. It’s a hassle now - goodbye!

I signed up for the 7-day free trial through Lose It’s website, but I was charged $39.99 for a full year immediately after the trial ended — even though I didn’t intend to continue. I canceled the subscription as soon as I saw the charge and reached out to support via their website and email.

It’s been 2 days and I still haven’t received a response or a refund. There is no live chat, no phone number, and their customer service is completely unresponsive.

My bank won’t help, and now I’m stuck with a charge I didn’t want. I’ve also filed a complaint with the Better Business Bureau and will keep posting publicly until this is resolved.

I just want my $39.99 refunded and for this to be taken seriously.

I've used Loseit for about 10 years and it used to be a decent app. Now it's been ruined by very intrusive ads that highjack the screen just as you are trying to enter meal data and once highjacked, there usually is no way to quit the ad to get back to the meal data entry other than quit out of the app.

Until Loseit goes back to unintrusive banner ads that do not highjack the screen, stay away from this hot mess of an app if you value your serenity.

I really like this app. Has most of the same features as my fitness pal but for free. You have to be careful to make sure the weights are right as some people create new items/meals and don't do it correctly but other than that it's pretty good.

Not sure if counting calories is the way to go for me, but I found this app very toxic. The recommended intake of calories was dangerous for me. I felt weak, starving and miserable. No motivation on this app either. Difficult to cancel too.

I've always used this app along with nutracheck,UK maybe it's because I'm on android and use Google play but you just cancel the subscription when you want to cancel much like anything else.
If you have paid for a year it's a one off payment and you CAN'T cancel and get money back for the months you haven't used I was a returning customer and got I got it for £8.50!
If it's monthly you just cancel the subscription through Google play or you can pause it for a number of months.
On premium I don't get adverts.

Reason android have got better features then apple!
Unless this is the USA version?

The app may be useful, but they force you to take a free trial then you're unable to cancel. If you registerd on their website, the cancel subscription link is broken. Their AI support tells you to log a ticket which send it back to the AI chat, it's like a loop. This is an awful practice and I don't see why anyone would like this app for this reason. I would class this as membership scam.

This app is a scam. They charge you twice and then claim they can’t do anything about it, telling you to go through Apple instead. They took money from my account twice for one order. Lose It blames Apple and provides a procedure to file a complaint that doesn’t even work. Definitely not recommended!

Decided to update my review of 18 months ago as I still can’t believe all the negative comments. I think there must be a difference between the UK (where I am) and US versions. I definitely credit Lose It! for my 2 stone/28lb weight loss, having previously tried other apps and some slimming clubs with no success. The app works on the simple premise of ‘calories in v calories out’ - the essential basic of weight loss. It is very simple to use and the new feature of being able to photograph a meal to get a calorie estimate is so helpful when eating out. The app can be linked with various fitness devices and the forum is great. (Contrary to other reviews I’ve seen helpful and sensitive responses when a person with an apparent eating disorder posts.) I have lifetime membership and can’t recommend Lose It! enough. (No - not affiliated with them in any way 😁.)

It was great until I wished to cancel. They said I could not do it til renewal and then when I tried it wasnt accepted. Even the loseit help center was unable to help. Very Frustrating. Its not alot of money but I dont want it any longer, should be easy to cancel but its NOT! Next step, the Better Business Bureau!

The food items in the App are crowdsourced and there is no check on them so there are errors (e.g., green salad - 20gr of protein). Also, the weight sector gets frozen. I have not been able to enter my weight for weeks now. There is no way to contact customer support to fix the bug for the weight. Yet, I have paid for the year and am already a premium customer.

Auto-renewed and wont offer refund or let me cancel.

Be very careful, it claims to be free, but constantly offers upgrades for a premium, it then renews without notice and is very difficult to cancel,

This was my very first experience with a "nutritional app" and I am so grateful for what it helped me to accomplish. (I lost 20 pounds with it's guidance and education and MY self control.) It is simple, simple, to log food and (I know this may sound silly) appreciate that the site is colorful and has screen options of personalization. The reason for the "less one star" review is because I spent HOURS trying to connect it with Garmin Venu 3, so I could have a "calorie bonus" from my steps and exercise, and I could not get it accomplished. I also learned that the web-site is not "supported," so there were not trouble-shooting helps there and there is no customer service support. For those who are just wanting a super simple and efficient way to log (and learn about) calories and nutrients, and do not need to trouble-shoot a device connectivity issue, this is a great platform.
UPDATE: Became a Lifetime Lose It! member (yay) but still having trouble toggling with my (now) Venu 4 (boo). Also, still no customer service available. Garmin, thankfully, has awesome customer service and I happened to visit with one who uses LoseIt! himself, so he knew the tricks.

I bought the paid version, one time cost of 700 SEK and I’ve used it for two years without ads. A cheap sum to invest in your own health for several years. It’s a good app, I could enjoy more smart ai functionality but I think overall it’s a good app that help me loose weight in a controlled manner.

Best thing is scan, everything else is so bad

I got the free app and the bar code scanner worked until recently. Now you have to pay a membership fee in order to get the barcode scanner to work. Too many annoying ads too.