⭐️ 1 star — Avoid at all costs Absolutely terrible experience. The staff have been rude, unreliable and completely unwilling to take accountability for problems with products I have purchas... Toon meer
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Lees wat reviewers zeggen
Absolutely appalling over £500 of architrave door lining. Gave a delivery date. I got the builders in and left a 2 day delay ( in case) AFTER the delivery slot I e-mailed becuse nothing had arrive a d... Toon meer
I ordered two golden oak thresholds. One for wooden floor to carpet and one for wooden floor to click flooring . While they were expensive, they fitted perfectly after careful measuring to get the ord... Toon meer
We were doing a reno of hall and required new oak thresholds, Love Skirting came up in online search, they had exactly what we needed. Phoned them up to ask how long the delivery would be and the assi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are a leading supplier of different species of wood, including oak and walnut, for home furnishings. All of our products are available for delivery throughout the UK.
Contactgegevens
190 High Street, B6 4XA, Birmingham, Verenigd Koninkrijk
- Sales@loveskirting.co.uk
- loveskirting.co.uk
2,5
Slecht
797 reviews
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Banana shaped solid oak ramp section
I purchased a solid oak ramp section of the largest thickness they do, but it arrived bent like a banana. I sent photo's to Love Skirting, expecting that they would apologise and immediately replace it with a straight one. Unfortunately they have refused suggesting that somehow it needs to be screwed down! It would need to a steel bolt into concrete to straighten this out!! I'm left with a very expensive piece of scrap. Very disappointing that a company of this size decides to take this position when it could be so easily rectified.
21 oktober 2023
Review zonder uitnodiging
Great products, slow delivery
Used twice, both times with delivery in 3 to 18 working days. Both times they did not dispatch my goods to the courier until 17 working days after order (3 and a bit weeks). Products and pricing were good but both deliveries took over a calendar month from order to arrive which is too long for some bits of trim.
20 oktober 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Hi Jason,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
As advised on our website, the current lead time on all orders is 3-18 working days. This is excluding weekends and bank holidays. If an order is required urgently, we do advise our customers to contact us as soon as possible and we can arrange an urgent delivery.
After looking into your order, we can see that this was delivered within our lead time.
We are extremely happy to hear that you are pleased with the products you have received and we hope to receive your custom in the future.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk. We aim to respond to all enquiries within 1-2 working days.
Kindest regards,
Kate
The Love Skirting Sales Team
Great communication
Great communication, arrived on time. Quality product. Would recommend.
19 oktober 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Hi Chris,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
Received order and when opened we found…
Received order and when opened we found that only 1 set of 5 Architrave sets were contained, a substitute of 7 lengths of random skirting had been included.
When tried to call the phone number was always engaged, so went on website and requested a call back but to no avail. Emailed and after 2 days got an email saying this is what you ordered and a photo of 3 packages at my door, they just did not want to know that my order was not as I requested.
Customer service is very poor and it is a shame as I have more projects coming up and they won’t be getting my custom
6 oktober 2023
Review zonder uitnodiging
Great product and service
I ordered a hardwood door sill. It arrived within 28 hours. A quality product packed well and delivered quickly.
9 oktober 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Hi Graeme,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards,
Kate
Love Skirting Sales Team
Great service and great product
Great service and great product, my go to place
22 september 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Hi Steve,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Poor customer service. Placed an order on 11 Sept for a few…
Placed an order on 11 Sept for a few samples. Invoice states that I will receive my order 3 to 7 working days - but still waiting. Tried emailing a few days ago and no response. Tried telephoning today and got constant engaged tone. Requested a call back today and no response. Not sure what's become of my order!
28 september 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Hi Malcolm,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days.
An email has just been sent to yourself regarding the delay of your sample order, and as the email states, we will be processing a full refund for your order so you will be receiving your samples free of charge.
We would like to sincerely apologise for the inconvenience caused by this and we really do appreciate your patience. We hope to hear that you are happy with the samples you receive.
Should you wish to discuss this further, please do not hesitate to contact our Sales Team via email on sales@loveskirting.co.uk.
Kindest regards,
Kate
Love Skirting Sales Team
Excellent service very good…
Excellent service very good communication and excellent shipping
22 september 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Hi Kieran,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us.
We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Fantastic quality and great service
Lovely quality oak thresholds, really struggled to find these locally with my specific rebate requirements.
Fast and well packaged posting.
Would order again
Thank you
22 september 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Hi Customer,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us.
We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Hardwood cill lengths
I ordered 2 X 2.1m lengths of hardwood cill to repair a porch, price was very good,only concern was delivery time when I checked out! I emailed to see what they could do,I had a phone call the following morning which said they would deliver within 2 days, amazing service,arrived well packaged. I will sort my materials out sooner next time to save the panic!!
14 september 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Hi Jimmy,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
The Sales Team at Love Skirting
Excellent speedy service
Excellent speedy service. Good quality wood, perfect for the job.
6 september 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Dear Terence,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Excellent range of products
Excellent range of products. Had exactly what I was looking for. Dispatched in a timely manner.
6 september 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Dear Robin,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Threshold bar "solid oak"
Purchased another threshold bar from this company. Extremely pleased with quality of product and the packaging was excellent.
Delivered earlier than the estimated date and was kept informed by delivery company . Highly recommended
22 augustus 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Dear Mr Knight,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Good service, will use again.
Good communication and prompt delivery. Good quality product.
18 augustus 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Dear Ritchie,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Ordering was easy & delivery on time
Ordering was easy & delivery was on time. Am really happy with my purchase. Good quality wood & perfect colour that I needed. Would recommend
18 augustus 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Dear Ruth,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Great service!
6 september 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Dear Robert,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Used Love Skirting a few times
Used Love Skirting a few times, sometimes it takes a reminder email but this time came on time and everything is great, you can’t argue with the quality of the products
16 augustus 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Dear Dan,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
Placed an order Saturday 2nd September
Placed an order Saturday 2nd September. No email confirmation received however money has been deducted. Have made attempts at contacting company via telephone (no numbers exist or constantly engaged) and emails and yet to still have a reply.
5 september 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Dear Shelley,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
When your order was placed on 2nd September, it looks as though there was an error made when entering your email address which is why you didn't receive your automated order confirmation email from us. When you emailed us on Tuesday 5th September, a member of our Sales Team recognised this and updated your email address immediately.
We then responded to your enquiry straight away and confirmed the delivery date for your order.
We regret to inform you that our phone lines are temporarily unavailable, and we are kindly asking all customers to contact us through email in the meantime. We appreciate that this may be frustrating however, we do aim to respond to all emails within 1-2 working days and are happy to help with any enquiries.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team at sales@loveskirting.co.uk.
Kindest regards,
Kate
Love Skirting Sales Team
Can’t get hold of company to discuss…
Can’t get hold of company to discuss collection of products ordered. Tried emailing, calling and live chat. No response. Collection window should be 48hrs from ordering but ordered one two weeks ago and still not received any email that they are ready to collect. Can someone please get back to me.
Order numbers: LS237738 & LS236786
15 augustus 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Dear Isobel,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience. We do strive to meet all our customers’ expectations, and we apologise that on this occasion that did not happen.
We can see that your most recent order was placed on the evening of 25th August 2023. We are closed on weekends and have also been closed on the recent Bank Holiday Monday. However, an email was sent to yourself first thing this morning to confirm that your order will be ready to collect on Thursday 31st August.
The current lead time on all orders is from 3-18 working days, excluding weekends and bank holidays. Your order is being ready within 3 working days.
We have now also attached your other order, LS236786 to this order which will also be ready for collection on Thursday 31st August.
We are extremely sorry to hear that you are not happy with the service that has been provided, however, we really do hope to hear you are happy with the products you receive.
Should you wish to discuss this any further, please do not hesitate to contact our Sales Team via email at sales@loveskirting.co.uk.
Kindest regards,
Kate
Love Skirting Sales Team
Nice Oak door sill
Ordered an Oak door sill. Arrived a week later. A nicely crafted excellent piece of oak. Looks great. If I had to be picky the email templates could do with a tidy.
25 augustus 2023
Review zonder uitnodiging
Antwoord van LoveSkirting
Dear Tracy,
Thank you for taking the time to post a review. We appreciate all customer feedback as we are always looking for ways to improve our customer’s experience.
We are extremely glad to hear that you are happy with the products and service you have received from us. We strive on providing the best customer experience and it is always nice to hear that this has been received.
We would like to thank you for shopping with us at Love Skirting and look forward to your custom in the future.
Kindest regards
Kate
Love Skirting Sales Team
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