Lowdham Leisureworld Reviews 3.015

I collected my caravan today from Lowdams following a service, however due to a miscommunication from a service advisor the "advisory" fault he reported to me over the telephone turned out to be a major safety issue, making taking the caravan away totally unsafe. Fortunately on this occasion I was being dealt with by the super efficient service advisor Jenny, she arranged for the workshop manager to come over to discuss the issue and the work required. He arranged to get the caravan back into the workshop and do the necessary work straight away.
So a big 5 star review and thank you to both Jenny and the workshop team.
All told what would have been yet another trip to pick the van up and a disappointing experience with the service department, it was saved by Jenny's proffesionalism.

Also worth a mention is Sally the service receptionist who fields the never ending stream of telephone calls. She is both super friendly and super efficient.

Kiran, in the Service Team, provided a great service helping to resolve a warranty registration issue with Hymer - who proved to be frustrating for both myself and Lowdhams.

He was great at chasing down a resolution and always returned calls and emailed as promised.

The issue is now resolved - many thanks !!!

Our first caravan as we approach retirement. The whole process from our first visit browsing, to buying and collection has been excellent. A really laid back and enjoyable experience. Thank you. Simon & Lisa

Good to deal with, all present and correct with vehicle and pick-up as promised. As it was a complex vehicle, handover could have been more comprehensive.

We purchased a caravan from Bryan last week and the whole process to start to finish was excellent. Bryan was super helpful and informative and we absolutely love our new caravan!

Good people, clear communication, well prepared caravan and generally the feeling that I will be looked after

A nice experience from start to finish, helpful staff on the phone, no pressure to buy.

We had a great experience at Lowdhams Leisureworld from start to finish. On our first visit we met Chris who happily spent a good 45 minutes showing us various Motorhome options. We went away to mull things over and never felt pressure to make quick decisions. Ultimately, we chose a pre-loved van as newcomers to the motorhoming world. Chris even came in to work during his Xmas break to allow us to view the vehicle. Having just picked it up and stayed over at the rally site for 3 nights, we are more than happy with our van choice and the service we received. Over and above the call of duty from start to finish.

This new caravan is our 5th from Lowdhams, and as on all previous occasions, the patience, courtesy and attention to detail from all the staff who assisted us in the change was outstanding. Bryan, who had the main role in our purchase was friendly, professional and always able to provide useful advice and we were very reassured by the level of care he showed. Our thanks too go to Mark whose assistance and advice were so valuable in sorting out the best way to arrange the financial aspects of the process. Nothing is too much trouble for him and we greatly appreciate all his help in many respects. Handover of the caravan was exemplary too. Sue covered every aspect in full detail and was always happy and able to answer any question. We left feeling that we could confidently and enjoyably use our caravan, having had such an excellent handover experience. We look forward to using the new caravan, with our enjoyment having been added to by the efforts of Bryan, Mark and Sue - all of you a credit to Lowdhams. Many thanks to all.
George and Trish McGarry

Really good, helpful and informative service, would highly recommend.

Great service from all the staff including Steve our sales person and the technical handover man ( sorry can't remember his name).
But will probably be getting in contact soon as unable to remember everything .

Lowdhams' say they strive to provide excellent customer service...

In our experience this has not been the case at all after purchase.

We purchased a brand new £70k campervan in March 2025. In June 2025 we reported, via a formal complaint, that Ford Vertu advised us of their concerns that the after-market heater could potentially present a fire risk. Other matters of concern, relating to faults and missing parts, were formalised. Some of these had already been raised on collection of the vehicle and yet, 3 months later, they were still outstanding.

Lowdhams Complaints Policy sets out how it will deal with complaints. In our experience none of the timescales were met and, 11 months later, we have never been provided with findings into our complaints, nor a conclusion, contrary to the policy. In our opinion, this does not represent excellent service.

Lowdhams have not shared with us details of any investigations they may have carried out into Ford’s claim that the heater was a potential fire risk, despite advising us, in writing, that they would be raising the matter with Swift. The van did not require inspection to resolve this potential safety issue as we offered Lowdhams the technician's report and video footage supplied to us by Ford in relation to this concern

Lowdhams did not confirm to us that the van was safe to use as a camper, nor could they provide a loan vehicle, so we had to hire vans for 2 months to meet my disabled son's needs. This cost us c.£10k. A jointly instructed independent expert concluded, 3 months later, that the heater was not a fire risk. In our opinion this does not represent excellent service as this situation has resulted in significant financial loss and considerable stress at a time when we were trying to support our son’s disability needs.

The jointly instructed independent expert also concluded the vehicle had “numerous issues… which should never have got through factory quality control or the dealer’s pre-delivery inspection” and that it “was not of satisfactory quality at the point of purchase/delivery.”

Almost a year later, the vehicle remains unused on our drive. The jointly instructed independent expert described that there are “vibration and panel noises [in the habituation area] which in my professional opinion are totally unacceptable.” As a result we have been unable to use it since June 2025, and the matter is still unresolved.

Faults and missing items identified at collection were acknowledged and we were told they would be resolved quickly. They all remain outstanding. Lowdhams described some of these as minor so we cannot understand why they did not arrange to collect the vehicle, as they had agreed in writing, to remedy them. To us this does not feel like excellent customer service.

We submitted a formal complaint and have made repeated efforts to resolve matters. Although our complaint was acknowledged, we have never received an outcome, contrary to Lowdhams policy. Communication throughout has, in our view, been inconsistent and disappointing, although Hannah was helpful.

We purchased this vehicle in good faith, expecting it to be of satisfactory quality and fit for purpose. Based on our experience to date, we feel that our expectations, which we base on our understanding of the Consumer Rights Act (2015), have not been met.

The situation has caused significant financial loss and been more stressful to us than the problem we were trying to support – our son’s disability.

This matter remains in dispute and we are saving up money to afford legal action as we have already spent £80k and have been advised that Lowdhams’ preferred route to resolve the matter is via legal process.

Citizens Advice advised that the matter met the criteria for referral to Trading Standards and made a referral.

Based on our experience, we would not recommend Lowdhams.

This review reflects our personal experience of an ongoing dispute.

Great friendly customer care, whole experience was relaxed and given good knowledge, what a gentleman Kirby is !! ⭐️⭐️⭐️⭐️⭐️

We found Lowdham caravans a very professional company, our caravan purchase was smooth and hassle free and a big thanks to Brian for all his help. John & Vicky

Very straightforward, really responsive. Jamie was great

I bought a Bailey Alicanti Grande Evora at the NEC exibition in April 2023. this was a very expensive caravan for us to purchase., but with it being a top of the range casravan and their statement in their manual stating they will look after our investment,we went ahead with the purchase.the first years service went through without any problem,
we decided in july 2025 to sell the caravan for health reasons. we obtained a price we agreed on from a reputable dealer,subject to inspection.
to our supprise and horror,when it was inspected,they said they wouldnt be able to buy the caravan,
we got in touch with Lowdams who we bought the caravan off,and was advised that they would pick caravan up,take it back to Lowdams and inspect it,and if they agreed it was a warranty issue they would put a claim in to Baileys this was 19th August 2025,all fine up to now.
i E mailed Lowdhams in Septemder,and October 2025 without any reply.In late November i received a phone call from Gemma a Lowdhams Service stating that,Baileys have agreed it is a warranty issue and Lowdhams have ordered parts,Gemma told me it was a 30 hour job to complet warranty work,she also stated she was leaving Lowdhams that same day.they at this stage have had my caravan for 3 months.
I didnt hear anything more until late January 2026 after a letter i sent enquiring about progress as i was now getting worried and streesed about the situation, he told me they had now all the parts from Baileys to conplete the warranty work,i though great,then to my astonishment he stated it is sheduled to be completed in May 2026 they will have hsd the caravan 9 months at this stage,which is totally unacepable.
this caravan will have lost money due to depresation over this 9 m0nth period,through no fault of ours.
the guy at Lowdhams said he had 2 service personell leave Lowdhams, not my problem,seems they cant keep their staff for some reason.
i did ask as a goodwill gesture if they could purchase the caravan off me when repaired,he said they wasnt taking any stock in at present.but they may be able to get a dealer to buy it,but he told me i wouldnt get a good price probabily lose around £5K,which in my opinion is completly down to Lowdhams incompitance

Took my van into service department this morning and must say a big thank you to Jenni and team.
I then went to parts department and same amazing service again( thanks Stuart)
Last but not least Dean and his accessory team so so helpful.
What an amazing team you have

Take note of comments on service department before you buy.

We bought a dealer special motorhome for its "extras" despite living 110 miles away. Sales were excellent but whilst they recently seem to be trying to improve the aftercare it is extremely poor.

We waited weeks to get a water tank retrofit and gas sensor replacement. (the water tank was grounding on speed bumps!)

Booked before Christmas for a 1 day job. They ran out of time and only did the water tank despite committing to doing both jobs in the day. Returned again yesterday for the gas sensor replacement. Van delivered at 9am, waited until 3:30pm to find out they had apparently received the wrong part (a grill burner) which they had fitted anyway! Unbelievable - no one checked the part back in December or before they started yesterday.

So, will have to do another 220mile round trip and lost day all at my expense.

From first enquiry with my large wish list, to collecting our ideal motorhome I have received a 5-star service. We were 195 miles away, but Kevin sent a detailed video of the motorhome that met our requirements, was very quick in his response to answer our questions and facilitated our visit to view when we were ready. We couldn’t have been more pleased with the service. Our collection handover was detailed and thorough and our new motorhome has not disappointed, we are delighted. A big thank you for Kevin’s professional help.

Excellent and professional service, very knowledgeable which made purchasing our caravan easy, and trading in.