Lowdham Leisureworld Reviews 3.015

We had a wonderful experience at Lowdhams, at the caravan and camping show at the NEC. Both Swift and Lowdhams (Mark) were amazing and despite them not being our closest dealer, we decided to buy a caravan from them. Our children were with us and being boys, they are just chaotic! But they were so patient with them and friendly. Collecting the caravan was great. We stayed on the pitch for a night and the staff were helpful; coming over to our caravan to show us various things and to assist us if there was an issue. However, this is where the positive review comes to an end.

The after care team is shocking. There was a issue with the caravan in which a claim needed to be put through to swift. The damage to the fibreglass was there upon purchase. Cut a long story short, we didn't use the caravan all summer, as we were waiting on a date to bring it in. We had to chase and chase...call and call...were passed around more times that you can count. So many different people emailed us. We were sad as it was really important to use the caravan last summer as our eldest is getting older and we wanted to make memories. There is obviously no communication between staff...nobody really knows what they are doing. We've tried to get jack points installed by them and they couldn't tell us the product. We wanted air conditioning fitted, well, nearly a year after purchasing the caravan, that hasn't happened. After much chasing, re explaining, the caravan was finally booked in for fibreglass pitting repair in October (so a total wasted summer) and we were finally able to use the caravan October half term for the first time. A second claim was also submitted in the summer as the roof panel has warped in the heat. Lowdams were arranging with swift to inspect the caravan. At the same time bringing it down, we were going to have air conditioning fitted. Well it is now 2026, 6 months on and we haven't heard anything. Today I have called up, quite annoyed and apparently swift did respond but didn't accept the warranty claim. Well how come nobody contacted us to let us know? 6 months and nobody has thought to follow it up with us? We refrained from contacting Lowdhams ourselves as the last claim took ages so we thought it is just how it works...

We went with Lowdhams 2.5 hours away from us, despite having a swift dealer 20 minutes from our home. We did this because they stood out as being exceptionally good. But the entire after sales team at Lowdhams has some serious issues. Communication is shocking...staff aren't armed with enough knowledge on products or technical specifications. A member of staff should be assigned a customer case and see it through to the end. Emails and communication are obviously getting lost, and there also aren't enough members of staff that care enough. For example, this morning, the lady put me on hold, and never came back to me!

I would urge anyone to please think twice before purchasing from them unless you are happy with no after sales support. From this point on we are going to have to liase with Swift ourselves and hopefully communication will be better. It will also be a good opportunity to provide feedback on this supplier. It is such ashame because we are easy going people and the Lowdhams set up, in theory is wonderful. But we bought a 30 grand caravan outright and we should not have had to spend the entire time since purchase emailing and calling, repeating ourselves to and worrying everyday. We dont expect a buisness to be perfect, we understand it is difficult; but this experience shouldn't have been as bad as this.

Kevin has been very helpful during our search over the last few months in selecting our first Motor-home, advising us on pros and cons on some of our options with quick responses to our questions. The handover was very comprehensive and at a pace that we could take in the information. Everyone we met at Lowdhams were polite and professional. During each visit to the dealership there was no pressuring sales people jumping on you at every corner, just a leisurely viewing experience with sales people available if you required help. We would highly recommend lowdhams to anyone who is looking to start a new journey in a Motorhome.

Making a decision to change a VW camper van to a larger van was a hard decision and we did not know where to start. We had visited three other camper/motorhome suppliers but were not impressed with the service. So Lowdhams was 4th on the list and Nathan was the first member of staff who showed us around. We were shown the options we had seen on the website without any pressure. Left to have a look at what was on offer, go back and forth to the different vans without time pressures. He gave us great advice, based on what our needs were and was incredibly helpful. He took photos of our van so he could get us a price from buyers. The next visit allowed us to complete our decision and via phone calls/ emails we were able to request additions and prices. We were fully informed all the way through the process of the purchase. Thorough demonstrations on the handover day. Although we are too busy at the moment to take up the offer, we will go back and have an over night stay at Lowdhams so we can try everything out. This is definitely a must as it will build confidence before we go further afield. A very attentive supportive service. Thank you!

Lowdhams couldn't do enough for us, even after a disappointment, which was nothing to do with Lowdhams, Kevin was absolutely brilliant, and went above and beyond , from start to finish.
All the staff were so helpful and friendly, from sales, the handover (thank you Paul!) the shop, and the cafe.
Fantastic dealership, cannot recommend highly enough.

Great service and support with our purchase

The buying process for our caravan was excellent and, on that experience alone, I would have given 5 stars. However, shortly after collection we noticed an issue and reported it. We were told someone from the service team would be in contact, but despite chasing again, we have still heard nothing. We were warned by several people that this company is great at sales but very poor with aftersales and service. Unfortunately that is exactly what we are experiencing.

Great service from Caroline Allton , patiently sorting out all our queries and when the answer wasn’t known she sought out an expert to provide it, quickly and efficiently rather than being tempted to bluff. All other staff we came across were similarly helpful. Staying over after purchase should be very strongly encouraged. We weren’t going to, but it helped us pick up on minor points. Bonus was being able to use the cafe for superb breakfast! Shop is generally very reasonable with the 5% discount included and compares favourably with internet for the majority of items.
I do worry about using the service dept given the multitude of recent reviews ( I should emphasise I have zero experience of using this and the extras fitted were all done to a high quality) but am reassured that this has been recognised and is apparently being actively addressed.

Great dealer to buy from. No hard selling.Every person we came across was fab. It’s how dealers should be

Very professional service!
Jamie looked after us from start to finish, great knowledge and answered any questions that we had.
Everything was clear and easy to understand, we
Would recommend lowdhams to anyone!

Rang up for an insurance quote and were fobbed off saying they were far too busy and if we hadn't brought the caravan from them they can't give us one!
Well Lowdham I will go out of my way never to purchase a van from you in the future 👍

A quality and committed dealer that follows through on their commitments. We recently purchased an Eriba 600, which is a new entrant to the UK market from Eriba/Hymer based on the VW Crafter.

While there were a few minor points to address, the team simply got on with it and sorted them out.

Our sales contact, Nathan Rocket, was professional and did a good job fronting the handover video for the vehicle. Additionally, a shout-out to Ryan, the workshop manager, who made a necessary adjustment that allowed us to get the motorhome ready for use.

It’s a good team that ensures things are handled properly, without drama and without undue delay.

So we had a Swift Caravan which we purchased from Lowdhams in 2018, we decided it was time to take the plunge and switch to a Motorhome, we had decided against Swift as we had many issues with the Caravan, we had looked at other dealers at different models but ended up looking at Swift as they have so much more as standard for a very reasonable price.

So we ended up back at Lowdhams just to compare models with no intension to buy from them.

We got talking to the sales guy Richard Walsh and that all changed, so knowledgeable about all of the specifications and the technical aspects, lined vans up for us to consider models with heating and lighting on, came in on his day off to take us on a test drive and nothing was too much trouble.

So we chose the model Swift Escape Xtra 694 with the 60th edition pack, over and above again Richard arranged the 3 they had in stock to be lined up so we could do some initial QC and pick what we considered the best of the 3, I would recommend this if possible as we found a few small snags with the one we chose and these were then all sorted pre handover.

In my opinion all of the hard work and organisation that he put in for us made the other dealers we had visited look like amateurs.

We also learnt that Swift had improved build quality and so far we can confirm that the look and feel of our New Van is amazing.

Well done Lowdhams, Thank you Richard for making our experience such a pleasurable one and we are looking forward to many exciting trips away

Excellent and friendly service throughout. No pressure and time taken at all stages of the process to ensure we made the best decision for our needs. Fantastic handover experience with ample time given to allow us to fully understand the new campervan.

Had a habitation service today and was served by Kiran. It was all handled very efficiently from start to finish.

Buying a new campervan is a daunting experience but nothing was too much trouble for our salesperson Jamie. He dealt promptly with all our requests and queries very professionally and efficiently ensuring that the extras we had requested were installed liaising with the various tradespeople. He even contacted us after the vehicles had to been handed over to check if there was anything we needed clarifying after we had driven the vehicle home It is good to know that we can contact the company if we have any difficulties or queries. A first class service supported by Shirley during the handover. Well done.

They were great when we were buying our caravan, we have since changed our van from elsewhere, phoned up to book it in for service, told they only service vans that have been purchased from them!!!

Great service from the sales and handover teams.

Probably a bit early to review - the true test is when service is required. That said the sales experience was good, trade in price fair - on a par with other quotes - and delivery was as promised. Handover very good, we dealt with Bryan Johnston who was professional, helpful and friendly. At this stage we would go back to Lowdhams again.

We visited Lowdhams a number of times at their showroom in Gunthorpe, and their stands at the NEC over a period of years. We were impressed with how we were treated - no hard sales and how genuine the sales team came over when speaking to them.

We met Nathan at the Swift factory in Hull at their open day. We had a long conversation of our needs and wants regarding a motorhome/Camper. Nathan was very patient with us and put suggestions forward of various layouts of mohos/vans. With one of us being 6ft 5" we have great difficulty finding bed length, height, driving position etc. We finally worked out that a campervan would not give us the living space we needed so went down the moho route. We also established that to enable a 6ft 5" person to have a comfortable driving position the Ford Custom with a adjustable steering wheel and automatic was the way to go.

Fast forward a few months and we visited the Lowdhams stand at the NEC. We chatted to Nathan who remembered us from the Swift factory, and after some negotiation ended up walking away from the NEC putting a deposit on a Motorhome!

We can honestly say we have had a very positive all round experience with Lowdhams. On pick up day Paul went through everything with us. We even made a video of the walk through. Paul was very knowledgeable and answered all of our questions.

We are now part of the Lowdhams family, which is a lovely touch to be able to use their rally field and discount in the shop. Everyone we have dealt with from Nathan, Paul, the sales team and the ladies on reception have all been super helpful and friendly.

Would definitely recommend without hesitation, and plan to use Lowdhams for our service needs in the future.
Thank you all for excellent service.
John & Lisa

Brought a new Caravan from Lowdhams in Jan 2025 fantastic service from sales to dispatch and everyone in between , it’s just been in for its first year service and that’s gone smoothly and without a hitch ! Nothing but brilliant service and great communication as per normal . Throughly recommend .