Lambert Smith Hampton Residential Reviews 

I had some issues regarding the lease on my property and Nicole in the Cosec department was very helpful and helped find a resolution. Always happy and always took my calls. Great service.

I contacted LSH because I hadn’t received a service charge bill that I was expecting. We’ve had lots of undelivered post here. I was quickly connected to Sophie who explained that the bill had been sent at the end of November- no sign of it here though. She emailed me the bill within 5 minutes and also confirmed the amount due on the phone. Thank you Sophie!

Luke Worthington went above and beyond to assist -his communication was invaluable and dealt with the issues and concerns in amazing time. Thank you

Bella Dooley was extremely prompt and helpful with my query.

I’m am very happy with the whole application process I went through especially when I spoke to Joshua Felgate. He was always nice and welcoming . He was always ready to help at any point .
Thank you

Kirsty Hamer was extremely helpful and punctual - helped me with my issue immediately

I rang 5th Dec and spoke to a very rude woman, didn't get chance to get her name as she was so sharp. I was disputing my latest bill as there was a charge on there for passed arrears when I've never been in arrears with my bills so came to a shock but there was no evidence of what these past arrears related to. She cut me off saying the bill was correct and the past arrears relate to 2026. Even though the invoice amount only stated charges for jan 24 to dec 24 and then included a larger amount in past arrears section. I wasn't sure how it was passed arrears when 2026 hasn't even come into place. She was so awful, I concluded the call then emailed the department on monday 8th. Just waiting on their reply and corrected invoice, hopefully I'll a response from someone a little more professional. I won't ever be calling the office again if I'm met by such appalling service. It's not what you pay your management company for. I was really happy with the company up until that day.

I am in the process of selling a small flat managed by LSH. Both Amelia Mcbride and Scott Campbell have been very pro-active in providing all information reqd by the buyers solicitors, well over and above the standard management info pack. They've both gone well beyond the 'extra mile' to help me, responding positvely and far quicker than the solicitors, and in fact helping to reduce the delays caused by them (the solicitors).
Word of advice to anyone in a similar situation, it appears to be 'easy' and 'standard' for solicitors to hide behind and 'blame' the management company for delays , when the root cause is down to their own slowness. Don't fall for it

I urgently needed a copy of an invoice I had mislaid. A copy was emailed to me quickly and efficiently by Tracy Revell. Great service!

Outstanding and helpful and deal with your problem immediately,especially Bella dooley as been most helpful,can't thank you enough.

Despite previous issues, I have felt more reassured and at ease dealing with Kirsty Hamer, received our annual bill and it was swiftly sorted with a monthly repayment plan in place. Thank you

Hello,

It is with pleasure to give a positive review for Kirsty with regards to her response time.

Customer care and how they speak to customers is just not there, I was huffed at !

A lady called Kirsty hammer was so polite and dealt with my situation quickly and professionally.

Kirsty was very helpful and prompt in replying. In my experience, LSH is the only management company that manage properties well.

Just received my service charge for 2026 . So rang LSH to set up a standing order it only took a few minutes to set-up by Aimee Spencer who was friendly and efficient 👍

Aimee was great super efficient polite and sorted my request out immediately

I had a very upsetting experience with LSH Residential. I called about what I believe to be an incorrect charge, and the operator, Anna, refused to give her surname and became extremely rude and aggressive the moment I questioned the issue. Even after I explained that I suffer from anxiety, she continued raising her voice and then abruptly hung up on me.

She demanded proof from me but refused to provide any from their side, and wouldn’t listen to anything I tried to explain. This isn’t the first time I’ve had issues with unclear charges from this company. I will be filing an official complaint. Based on my experience, I cannot recommend LSH Residential.

I spoke with Sophie drury for a query I had. She resolved this quickly and efficiently! Thank you again

I had a great help from Kristy hammer as she sorted out the issue in no time .
She is an experienced person I can say
Thanks