Lambert Smith Hampton Residential Reviews 

I don't get how LSH are in business. They are advertising a business property for sale in Basingstoke. I contacted them in mid-december...and on 6th February I am yet to have had a conversation with anyone about the property in detail, let alone a viewing.
I've had some lovely whatsapp's off 'Naz' and one phone conversation with her. She is very pleasant, but unable to help and keeps saying she has referred my interest to her Director. No calls or emails from said Director.
I just don't get it. Why advertise a property and not let a cash buyer take a look?

LSH were able quickly to resolve my issue without fuss or reminders from me.

Roddy

My five star goes to Sophia Wrisdale who helped me with my queries very quickly. She is very professionally , supportive and efficient. It’s a lovely experience of communicating with her and get my issue resolved promptly.

We are currently experiencing an appalling lack of professional conduct from Lambert Smith Hampton (LSH) following the termination of our management agreement.
Despite a mandated handover date of 31st December 2025, LSH continues to withhold our funds as of 4th February 2026. This is a flagrant breach of The Property Institute (TPI) rules regarding the transfer of client monies.
The impact of this delay is now critical: we are unable to pay the insurance premium for our site because LSH is holding the necessary funds. By not releasing our money or settle the premium directly, LSH is knowingly leaving a residential site at risk of being uninsured.
Communication from our designated contacts, Millie, Estee Davies and John Ryan has been limited to vague promises that it’s being worked upon despite multiple formal warnings and a 48-hour ultimatum. This level of negligence entirely vindicates our decision to move our business to a local provider which isn’t tangled up in its own processes or ‘not our job’, ‘not our department’ culture.
We have now initiated formal complaint proceedings through The Property Institute (TPI) and will be notifying the Property Ombudsman. We advise any property owners or RMCs to be extremely cautious when dealing with this firm’s handover processes.

Leasehold flat sale
I am in the process of selling my flat in Northampton, it is managed by LSH.
I have been experiencing delays from the solicitors and they have been quoting they are caused by LSH.
I decided to step in and called on two occasions asking for support to push things along. In both cases I found Lynn Welbourne to be polite and also efficient as in a couple of days both delayed documents were provided.
Word of note - don't accept that solicitors cant get a response, I have proven on two occasions it is possible.
Thanks to Lynn.

I enquired with LSH for a statement of the management fees paid at my property and was reliably helped by Niaomi. Unfortunately due to company wide I.T issues it took a little longer than expected but Niaomi kept me informed and promised to get back to me which she did. Thank you Niaomi.

Jed provided great support and resolved my concerns within 1-2 business days. He gave regular updates and was happy to call me and also provide real time updates regarding my concerns.

Many thanks for all your help!

I wanted to write a review specifically for Sophia. My 5 stars are for her and her care and consideration for my dad.
He has been fighting for repairs on his flat for a long time, and it was only when Sophia took over the account that anything got done.
She took the time to listen to myself and my dad about the issue. She has pushed and pushed for the repairs to be done. She has done more in 6 months than other people did in 18months.
She always spoke and kept my dad in the loop on what was happening, even if she had no concrete update she always took my dad calls or called him back reassuring him that it was being dealt with.
A massive thank you for myself and my dad (Clive Rose) to Sophia for being an absolute diamond! We appreciate it so much.

Although l don’t have a property with you one of them was causing me a problem. I am so grateful to Sophia Wrisdale who sorted out the problem for . So thank you .

Consistently poor service from the get go nearly lost my purchase down to their lack of communication when i brought the property over 6 years ago. Regularly bills are sent late with no explanation. Called today to be told that their systems have been down since 28th nov 2025 today is the 19th jan 2026 when i have just received bill dated 7th nov 2025 . Bare in mind this can adversely affect the home owner when they are late paying service charges. Also previous bill was for 5p yes 5p with a chase letter after no wonder they spend to much on stationary & admin listed in their charges surely it cost more to send 2 letter chasing 5p & its pointless add it to the next bill. systems still aren't up & running & may not be until 22nd jan 2026 but we need to call to arrange a payment plan when effectively it is they who caused the delay. This has happened to everyone on my housing estate hundreds of us. Staff are abrupt & do not listen & interrupt when you are speaking referring you to the terms & conditions which are not applicable when they themselves have caused the breach. I asked to feedback to management in a civil manner on a previous call & was hung up on not what you expect from a reputable company !

Jed Delaney was very polite, helpful and quick in sorting our query about a leak from the flat above, easing our fears and stress. Would happily deal with him again. Thanks Jed

I worked here for less than a month and ended up walking out of the business. Whilst I was there I had 1 weeks training on how to use the systems and then after that I was left alone. When I say alone I mean no one spoke to me, no one wanted to know me and I feel like an inconvenience being there. Whilst I was there I experienced racial slurs, a complete lack of leadership and an almost child like environment where there is a group of people who talk to each other and the rest are left out. I then walked out of the workplace and sent a text message to my manager advising I left the business. It did not end there. I was then advised I failed probation due to time keeping and my ability, both were never mentioned to me before. I was advised I had a meeting and was told I had failed probation, which never happened. I have proof and documentation to back up my story and they had none, even though this was the case their HR department did not overturn the decision of a failed probation based on the information provided by managers, who lied. I would urge anyone considering a position at this company to AVOID AT ALL COSTS. I am nothing short of disgusted that even after I had left the business they still continue to make me feel the same way I felt when I was there, AWFUL.

Today I had the pleasure of dealing with Liam . I found her attentive and very helpful .

Responded to my request straight away. Fast, efficient and professional service.

We are in the process of selling a flat managed by LSH Residential & when a surveyor question was raised, our property manager Nicola Goddard replied within 30 minutes with the answer and supporting documents. Very efficient, professional & friendly service. Thank you!

Do a fantastic job, will try and help with your request . The lady I spoke to came across very friendly and helpful and listened to my issues

Speedy efficient service from Eddie to resolve an accounts issue.

Absolutely the worst property management service out there!!! Constant misinformation and mismanagement - SUNNY HAY does a disservice to the company. Hoping that my building take up the services of another management agent, these are real let downs!

I had some issues regarding the lease on my property and Nicole in the Cosec department was very helpful and helped find a resolution. Always happy and always took my calls. Great service.