Lambert Smith Hampton Residential Reviews 2.242

Very pleased with the positive and helpful response by Kirsty Hamer. She helped me resolve my issue completely.

I have asked numerous times over a period of two years for help in improving my enjoyment of my leasehold property. Problems with neighbours, unsatisfactory repairs and of late a copy requested by the Dept. Of Work and Pensions showing the breakdown of service charges and ground rent. My polite emails have been totally disregarded. It is not cheap to live in this development and we have now been asked for a further £1,200 to cover repairs in a different building from the one that I live in. It hasn’t been made clear whether this is a one-off or whether it’s going to be a bi-annual payment. The company is uncourteous and unhelpful. Out of sheer frustration I am posting this on Trust Pilot so that if anyone is checking Lambert Smith Hampton Residential out they can read that will experience difficulties if they buy into one of their properties.

I had made a mistake in paying into the wrong acc and called up to explain and was helped by katie who explained what to do and forwarded me email to contact to find the solution.I was really anxious about it but Katie reassured me in which I was so thankful to her

I called LSH and spoke with Tracey Revell every time I call I always face the same problem into not being able to find out my details on my property for some unknown reason.
This again happened yesterday, however rather than ending the call Tracey made some enquiries and after some time managed to find the solution. Tracey, I want to thank you for being so professional and self motivated &for not giving up!! You are a credit to the company. I wish there were a lot more staff like you as the day previously I called and the person was so negative and showed by huffing on the phone, LSH you need to get more people like Tracey working for your company, if calls are recorded please please listen to the call, she was excellent.
Thank you so much Tracey Ravell

Sophia Wrisdale (property manager) was very helpful, responsive and helped resolved our issue with the parking company quickly.

Sian Hughes was very quick in responding to my queries and assisted with a great step by step guide to register and also answering a follow up question I had, after going over my statements to do with the ground rent paid as it was not totally clear to me (but now it is thanks to Sian :-))

Spoke to an agent (Grace) regarding possible visitor parking for when visiting our son. Agent professional and friendly. Able to direct query to relevant property manager.

Outstanding customer service from Sophie Drury. Very professional and helpful who helped me register and pay my annual invoice.
Thank you very much Sophie. Much appreciated.

Due to recent changes to their online portal, I asked LSH for help to sort it out. Sian from LSH promptly replied with relevant and helpful information on how to set up my account. Really responsive and kind! LSH was also quick to respond in the past when I needed help.

I received excellent support from Abbi Sharp at LSH, who set up my MyLSHR account quickly and efficiently.

Overall, LSH provide a high standard of service and are a pleasure to work with. I would highly recommend them.

Katie Smithies dealt with me very efficiently and pleasantly

Thank you Katie

Spoke with Katie Smithies this morning and she dealt with my requests professionally, politely and swiftly.

I had a helpful telephone call with Abbi Sharp following access issues to the new My LSHR Portal. She enabled access and provided guidance on the best option to meet my requirements.

LSHR have recently taken over our property and I've had limited experience with them, however, I recently needed some assistance with the online portal and Jess from LSHR resolved the issue quickly, much appreciated.

Regarding my contact with Sian Hughes earlier this month. She was very helpful and I was able to complete my request.

Quick response answered all my questions very helpful .very helpful.

I recently experienced a complete loss of hot water (and initially heating) and was told it would take two days to resolve. As someone paying a service charge for the upkeep of the property, I find it unacceptable that a basic necessity like hot water can be unavailable for that length of time without proper support or communication.

What made the situation worse was the response from the Site Manager, Stephanie. From the start of the call, her tone was blunt, dismissive, and lacked any empathy. When I asked about a possible refund of service charges due to the lack of hot water, I was simply told “No” with no explanation. When I asked what I was supposed to do in the meantime, I was told (sarcastically) to “boil a kettle,” which isn’t practical—especially as I don’t have a bath.

Only after I mentioned a previous positive experience with another staff member did her attitude change, and I was told I would receive a call back after she looked into it. That call never came.

Because of this, I’ve had to spend my own money (£13.50 per visit) just to access a gym for basic hygiene so I can go to work. That’s not acceptable when these are essential services that should be provided.

I want to highlight that not all staff are the same—on a previous occasion, Abbi Sharp was extremely helpful, understanding, and professional. Unfortunately, this experience was the complete opposite.

Overall, very disappointing service, poor communication, and a lack of accountability when things go wrong

Niaomi responded quickly and efficiently to my request to set up a payment plan.

Following a recent telephone call to LSH property management.
Inquiring about a property alteration 'minor', to which they agreed, I found them to be very friendly and efficient.
Overall I am very pleased with the outcome!!!

I was having problems trying to register for MyLSH but having contacted the Company the problem was soon resolved by Jess.
Cannot have asked for better service.

Roy Brayne