Lambert Smith Hampton Residential Reviews 

My enquiries were dealt with very efficiently by Tracey Revell who explained everything clearly and who was really helpful I also was helped by Katie Smithies who was similarly efficient. I was helped by Tracey on the 17th June and Katie on the 19th

What a fantastic call, all I can say is Tracey Revell is absolutely fantastic. Handled things extremely professionally but also potentially, it was an absolute pleasure to speak to her today and is definitely an asset to the company. She answered all my queries and provided helpful information. Once again I want to thank Tracey for her service and support, it is greatly appreciated.

Very speedy response from Matt Steele this morning. He was checking mail for an absent colleague and followed up on my issue; I was pleased to have confirmation that the job is in hand.

This company does not offer value for money. They charge high service charges and do not deliver on repairs and maintenance. They are not customer friendly. Looks like it depends on which division and who is the property manager

Katie handled my request quickly & effectively, managing to set up a payment scheme for me, very helpful

I had a great experience speaking with Abbi Sharp today. I called in with reference to a letter I had received. She guided me to the LSH Residential portal explaining that all the information regarding my bills/property are listed here. She then helped to get me set up which took seconds. She made the whole process quick, easy, and stress-free. Fantastic, friendly, and efficient service. Thank you, Abbi!

It seems to me that every time the extra service cost is finished they find a reason to increase it again.
They manage the quotes for extra work and accept them without consulting the apartment owners.
The word scam springs to mind.

Spoke with Anna Pellatt this afternoon to query an invoice. Anna was very patient and explained my queries very clearly.
Great to speak with someone who is professional and explains things clearly and is not rushed.

Sophie very helpful when I couldn’t log in to account made it very easy with instructions how to get back in. Very impressed with the service provided

I wanted to make a payment towards my service charges and Katie Smithies handled this request very professionally and was extremely helpful.

I'd like to thank Ms Kirsty Hamer for quick and professional resolution to the issue with my account balance.

Our LSH Property Manager, Harrison Lee, is the main reason for this high score. Professional, accommodating and courteous.

Thanks for all your hard work, Harry!

Dealt with Katie Smithies with regards a query over an invoice and Title. This was dealt with in a timely professional manner

I spoke to Anna Pellatt at approximately 13.45 today asking her to send a document to my solicitors. Anna was so helpful asking if I wanted to be copied in to email she was sending to my solicitor. At 14.03 I had an email from Anna. She had copied me into the email to my solicitor. I wasn’t expecting this to happen so quickly. Thank you Anna.

Katie Smithies was so very helpful when I tried to pay my service charge.

Sophie Drury answered my call efficiently and courteously, excellent customer service. However the bureaucracy is poor. I received a notice of arrears threatening an additional late payment fee despite never having received an original invoice.

Kirsty Hamer was very polite friendly and professional and sorted my query out very quickly

Katie Smithies was fantastic dealing with my queries when I called and really didn’t mess around with fulling my requests. Sometimes having that personal understanding and seeing things from the customers point of view is all it takes. A huge thank you to Katie and keep up the amazing job you do.

Would give no stars if I could

I wasn't going to write this until the work I am waiting to happen was completed, however as that may be months away, I thought I better send now.

Just over 4 months ago I noticed that the flooring in my hall way was damp. As we were experiencing large amounts of rain I had to assume coming in from the doorway.

I got a local builder to come out (Feb 13th ) and check the issue (within 24 hours) and he said it was actually an issue with a leak in the porch roof and there was a leak in the ceiling that was making the carpet damp. He said this was an urgent issue as the leak was between a light fitting and the fuse box, meaning it was dangerous with the rainy weather and the electrics.

I rang LSH straightaway and followed up with an email with the report from the builder.

However despite me checking on a weekly basis the issue is still not resolved and I'm being told when there is a reply, that they don't organise the contractors schedules.
This is a concern as this roof has potentially been leaking since before I bought the property just over 18 months ago, therefore I can only assume any more rain ( a weekends worth a few weeks back ) would have maybe knocked out the electrics if the leak has worsened. I haven't been able to use the light in my hall way for over 3 months for fear of it fusing in some way.

Yet no one really seems to care about getting it sorted. I've even been told that the contractor will only come out on a dry day.

So far no one has even been out to look, let alone repair.

I have also prior to this asked about 2 smaller jobs and been told the fees I pay don't cover those.

So what I really want to know is what does my £1200 a year cover as so far nothing and it's a lot of money to pay.

Yes as soon as I have mentioned not paying the 2nd payment of £600 due next week, I am threatened with charges to my account.
Surely jobs should be completed in a timely manner and updates given, rather than me having to keep asking for updates. Then I will pay the next payment.

This is now causing stress and frustration. I have been told that once the work is complete I can claim for any internal works such as redecoration, what worries me is how long it would take to be paid back.

Very fed up now after over 3 months of being given extremely shoddy services.

UPDATE

4 months after first reporting the issue. I was told last week scaffolding would be put up that week, not sure why scaffold was required.
At the end of last week still no scaffold.
Today 2 guys turned up to complete the repair, I wasn't told they would be with me today. They'd only been booked in yesterday.
They had to cut a hole in my ceiling, so good job I was home to allow this to happen.
Very much hope I don't have anymore issues with the house, as I don't think I could do this again.

Great understanding from a tricky situation from Katie Smithies, much appreciated