Lambert Smith Hampton Residential Reviews 

Great service from Sian Hughes
First Point of Contact Administrator - LSH Residential - Sorted out my issue and got me back online quickly, thank you.

My experience with LSH is focused on liaising with credit control department to arrange a regular payment service. It was great to have contact with a real person who made it very easy. On the two occasions I’ve needed to set up a regular service management charge over the last 18 months, Kirsty has replied promptly and given me the information I needed in a friendly way. It couldn’t have been easier!

I had contacted the property manager Sophie Walker today for a couple of queries..
The response I had was prompt, efficient and professional.. She made what she could to help answering my queries and even to guide me where to get further help.
Thank you very much

I received friendly response to my concern about payment. I am very happy and grateful to Sophie Drury, she puts my mind at rest. Thank you.

I had a problem logging t my account as this replaced rhe previous account logging. Philip Rabone sorted out the prioblem quickly and efficiently.

Years and years of disappointment with this company.
A revolving door of staff with no interest or ability to actually manage a property for good.
Years of neglect hidden behind poor excuses has left our place in a shocking state and requiring major works and redecoration.
When digging deeper to the SC accounts they have wasted thousands of pounds on overpaying for services which have been completely unnecessary or not even required.
If you want a big company with no interest in your property but with a whizzy website they are for you.
If you want your property managed to even a basic standard then go elsewhere.

These 5 stars are awarded to an exceptional member of staff that works for this company called Niaomi. Niaomi is incredibly helpful and kind when I’ve needed answers and she has sorted any problems I have had almost immediately. Very professional, excellent telephone manner and a credit to the company.

Bella from LSH was really helpful today. I rang and asked for the current service charge budget. She took the trouble to find the correct one for the block and emailed it to me within the hour. I did also speak to her colleague who was also really helpful, my apologies I did not catch her colleagues name.
Very pleased with the help received. Thank you.

Very pleased with the positive and helpful response by Kirsty Hamer. She helped me resolve my issue completely.

I have asked numerous times over a period of two years for help in improving my enjoyment of my leasehold property. Problems with neighbours, unsatisfactory repairs and of late a copy requested by the Dept. Of Work and Pensions showing the breakdown of service charges and ground rent. My polite emails have been totally disregarded. It is not cheap to live in this development and we have now been asked for a further £1,200 to cover repairs in a different building from the one that I live in. It hasn’t been made clear whether this is a one-off or whether it’s going to be a bi-annual payment. The company is uncourteous and unhelpful. Out of sheer frustration I am posting this on Trust Pilot so that if anyone is checking Lambert Smith Hampton Residential out they can read that will experience difficulties if they buy into one of their properties.

I had made a mistake in paying into the wrong acc and called up to explain and was helped by katie who explained what to do and forwarded me email to contact to find the solution.I was really anxious about it but Katie reassured me in which I was so thankful to her

I called LSH and spoke with Tracey Revell every time I call I always face the same problem into not being able to find out my details on my property for some unknown reason.
This again happened yesterday, however rather than ending the call Tracey made some enquiries and after some time managed to find the solution. Tracey, I want to thank you for being so professional and self motivated &for not giving up!! You are a credit to the company. I wish there were a lot more staff like you as the day previously I called and the person was so negative and showed by huffing on the phone, LSH you need to get more people like Tracey working for your company, if calls are recorded please please listen to the call, she was excellent.
Thank you so much Tracey Ravell

Sophia Wrisdale (property manager) was very helpful, responsive and helped resolved our issue with the parking company quickly.

Sian Hughes was very quick in responding to my queries and assisted with a great step by step guide to register and also answering a follow up question I had, after going over my statements to do with the ground rent paid as it was not totally clear to me (but now it is thanks to Sian :-))

Spoke to an agent (Grace) regarding possible visitor parking for when visiting our son. Agent professional and friendly. Able to direct query to relevant property manager.

Outstanding customer service from Sophie Drury. Very professional and helpful who helped me register and pay my annual invoice.
Thank you very much Sophie. Much appreciated.

Due to recent changes to their online portal, I asked LSH for help to sort it out. Sian from LSH promptly replied with relevant and helpful information on how to set up my account. Really responsive and kind! LSH was also quick to respond in the past when I needed help.

I received excellent support from Abbi Sharp at LSH, who set up my MyLSHR account quickly and efficiently.

Overall, LSH provide a high standard of service and are a pleasure to work with. I would highly recommend them.

Katie Smithies dealt with me very efficiently and pleasantly

Thank you Katie

Spoke with Katie Smithies this morning and she dealt with my requests professionally, politely and swiftly.