Lambert Smith Hampton Residential Reviews 

I had a helpful telephone call with Abbi Sharp following access issues to the new My LSHR Portal. She enabled access and provided guidance on the best option to meet my requirements.

LSHR have recently taken over our property and I've had limited experience with them, however, I recently needed some assistance with the online portal and Jess from LSHR resolved the issue quickly, much appreciated.

Quick response answered all my questions very helpful .very helpful.

I recently experienced a complete loss of hot water (and initially heating) and was told it would take two days to resolve. As someone paying a service charge for the upkeep of the property, I find it unacceptable that a basic necessity like hot water can be unavailable for that length of time without proper support or communication.

What made the situation worse was the response from the Site Manager, Stephanie. From the start of the call, her tone was blunt, dismissive, and lacked any empathy. When I asked about a possible refund of service charges due to the lack of hot water, I was simply told “No” with no explanation. When I asked what I was supposed to do in the meantime, I was told (sarcastically) to “boil a kettle,” which isn’t practical—especially as I don’t have a bath.

Only after I mentioned a previous positive experience with another staff member did her attitude change, and I was told I would receive a call back after she looked into it. That call never came.

Because of this, I’ve had to spend my own money (£13.50 per visit) just to access a gym for basic hygiene so I can go to work. That’s not acceptable when these are essential services that should be provided.

I want to highlight that not all staff are the same—on a previous occasion, Abbi Sharp was extremely helpful, understanding, and professional. Unfortunately, this experience was the complete opposite.

Overall, very disappointing service, poor communication, and a lack of accountability when things go wrong

Niaomi responded quickly and efficiently to my request to set up a payment plan.

I was having problems trying to register for MyLSH but having contacted the Company the problem was soon resolved by Jess.
Cannot have asked for better service.

Roy Brayne

As someone new to the mysteries of online portals, I would like to thank Philip Rabone for the swift answer to my query. The query I have sent to the company (not Philip himself ) I hope is answered equally as efficiently.

It has taken some time to get set up on the system. However I am grateful to Philip Rathbotne for finally getting it sorted.

I'd like to make a point of praising one of your staff members, Tracy Revell.
I had a query regarding an unexpected change of Tenant Reference number, which she responded to promptly and fully.
Thank you so much Tracy.
She provided an exemplary explanation, with a fallback if necessary.
Well done!

It was so nice to have have someone helpful be sensible enough to call me, after I had dropped a hint that things could be so much simpler. Naomi of LSH rang me almost straight away once she'd learned that I'd had difficulties. She had a very pleasant telephone manner and I much appreciated it.

Great customer service professional and very patient specially Philip Rabone
Thank you

Prior to Dec 25 / Jan 26 service was ok. However LSH advised they were implementing a new system in January - then we had no information until I found out (after sending numerous emails to chase) that it been delayed and then subsequently we were sent log in details. Commmunication in this process has been dire. No replies to emails or phone calls. For various reasons we prefer paper invoices for Management Fees, LSH have no confirmed these will continue to be available. Finally we are now almost at the end of April and still do not have information on how much our management fee bill will be or when it will be sent.

The portal does not work. Invoices are not received but demands sent.
I have now requested all correspondence to be via email or post twice and it has not been actioned.

After a considerable delay, I finally received an email from Philip Rabone who dealt with my logging in problem quickly and efficiently.
Thankyou Mr Rabone

Had to phone LSH with a query today. It was sorted quickly by a very friendly and efficient young lady - Katie Smithies - so, for this service, speak as you find, 5 stars! That doesn't necessarily mean every service from LSH is 5 star, but today: fine.

Aimee always responds to our emails promptly and does her best to solve our query or passes it on to the relevant department.

fast response to enquiry from sophie Drury , helpful and speedy email . impressive. thanks

Excellent and effective service. Philip Rabone has been very helpful.

Having phoned this morning and spoken to Abbie Sharp, I found her very helpful, kind, and polite. She was also able to get me logged into the new online portal quickly and efficiently - thank you 😊

Kirsty Hammer of LSH was very helpful with setting up my service charge payments