Lambert Smith Hampton Residential Reviews 

I stayed at Castle Chambers, which is managed by LSH Residential, and unfortunately my experience was extremely disappointing.

From the moment I moved in, the flat was not properly cleaned, and I was not informed about any existing issues. Throughout my tenancy, communication was extremely poor — emails were often ignored, and I received little to no support.

I experienced multiple ongoing problems, including persistent damp and mould, and even periods without hot water. When I reported the hot water issue, I was asked to wait in the property for assistance, but no one attended and there was no proper follow-up, which was extremely frustrating.

At one point, I had no working washing machine for 45 days, which caused significant inconvenience as I had to rely on laundrettes and friends.

Despite repeatedly reporting these issues, there was no proper follow-up or resolution. I was left to deal with these problems on my own for most of my tenancy.

Overall, the management of this building is extremely poor, and I would strongly advise anyone to think carefully before renting here. Living in a building managed by this company felt like a complete nightmare.

Abbi Sharp made my first contact with LSH residential really positive through her friendly approach and ability to resolve all my queries. Excellent service.

Thanks to the help of Philip Rabone I have now been able to access my new online account.

I needed details of invoice quickly, and Abby Sharp of LSH.co.uk sorted me out quickly & efficiently. Also then sent me the invoice by email. 10 out of 10 service.

Francine was exceptional, and her team very supportive, in expediting an urgent membership request for me due to a failing by our solicitors in correctly completing this process originally. I am very grateful.

I recently reached out directly to LSH after struggling to get the detail I needed from solicitors while pursuing a signed document, and I’m really glad I did.

Leanne Masterman, in particular, has been incredibly helpful. From the outset, she took the time to properly understand my situation, showed genuine empathy for the timeframe I’m working towards, and really took ownership of my case.

Since speaking with Leanne and the wider team, I now have a clear understanding of where things stand, along with realistic expectations and timeframes. It might sound like basic communication, but it’s something you don’t always get and in this case, it made a huge difference.

I’m very grateful to Leanne for taking the time to listen and for the accountability she’s shown throughout.

My problem was resolved immediately by Sophie Drury.
Very efficient.

Abbi Sharp was very helpful and efficient in getting me registered for the new LSH system, when the initial instructions did not work. However I cannot give a 5 star review because despite paying more per quarter than my levies due, I continue to receive payment shortage notifications because the LSH system runs on a different debit cycle.

With regards to Sophia specifically, she has been fantastic the last few weeks when I contacted her about a variety of issues. She called, she listened, she took everything on board. And followed through on sorting each problem I presented her including sorting car parking permit because we hadn’t been given the information, removing an abandoned car from my allocated car parking space, liaising with car parking company re fines etc. She stayed in regular contact until everything was sorted.

Any issues l have had had have been dealt with promptly.

I have recently been in touch with LSH and frankly Kirsty has been a brilliant help. The communication was great as well as the outcome. Thank you Kirsty

Abbi S
Has been great in email communication and helped with me setting up the app.
Early days for the new structure, but looking good.
Thanks again Abbi

Despite the issues I’ve had with service charges, staff member Jess Adkins was very helpful! Thank you Jess

I was having trouble accessing the online portal after a change in my circumstances and the removal of one of the names registered on the account. I sent an email asking for help. I received a very helpful email back from Philip R. He had set up my amended account in my name only and he gave me a link to access the portal. I was able to create a new password and log in straight away without any problems. Once logged in, I could see all the information and documents I needed. I am very pleased to be able to use the online portal. Thank you to Philip R for the kind assistance.

Philip Rabone was extremely helpful in setting up my account on lsh residential

Dealt with efficiently and professionally by Abbi
How customer service should be

Siobhan McGuigan takes the time to understand any problems as they present and is quick to resolve them. She takes customer satisfaction seriously and aims to ensure you are heard. She ensures any issues concerning residents safety such as previous tenants leaving hazardous items outside and the impact this has on long term owners seriously. She swiftly takes steps to resolve these matters and communicates well. No complaints here. I am left feeling supported and like LSH cares. The reported issue was resolved in 24 hours!

No contact from LSH regarding registering on the new residents portal, because my email address had not been copied from the old portal.
When I contacted LSH asking for news and access to the new portal I received a reply from Abbi Sharp the same day - she set up my account and gave me the URL link to the new portal. It all worked well. Excellent service.
Pity the rest of LSH are not as responsive.

Timely efficient response from Abbi Sharp to my email over the Easter bank holiday weekend. Abbi provided good concise understandable information to my query
Thank you

Awful company. They have rude, obnoxious staff and the only department that seems to be proactive is credit control when they want to harass you for payment or make up admin charges. If you have to ring them expect to be on hold for a while and when they do answer expect them to talk down to you as if you have an intimate knowledge of property management as they claim to - should have written down the name of the woman that answered when I rung up to organise payment.

They’ve just changed to MyLSHR which is an untested disaster. Had to message support and got a reply nearly 2 weeks later with an account manually created because you couldn’t sign up yourself. Possibly a good thing they are finally coming into the 21st century (if it worked) but paying them was previously difficult and they did almost everything by untracked post so you couldn’t be sure you got everything.

Normal statement that was due on 1st April finally arrived on 15th April in MyLSHR, tried to make payment and got ERROR: 5080 - Form transaction registration failed. Dwellant was better other than it couldn’t deal with balances in credit…

Pretty sure they know most people don’t have the luxury of changing property manager so they can get away with this kind of behaviour. I would be getting as far away from them as possible if I could.

I left a review because you asked me to in your very late reply to my support query - or I probably wouldn’t have bothered. This is a true and recent experience.

Update - I spoke to Tatiana today after getting lumbered with credit control again and they provided her number. She explained what has been going on and it seems to be resolved for now, with payment made and balance at zero. MyLSHR is still a buggy mess and not fit for public use.