Lambert Smith Hampton Residential Reviews 

This company continues to hit new lows. After delaying sending out our 2026 service charge requests by 3 months, we have just found out that they have gone up over 75% from last year, and over 800% since purchase in 2019. Fees include things like over £250k for “24 hour concierge” that is never there, 50k for “landscaping” a 1x3 meter plot of soil, and a small fortune repairing and re furnishing council/LA owned flats that are being destroyed on a regular basis.

They have refused to provide the summary of charges for this year’s service charge request, for obvious reasons.

This company is absolutely evil. Please do not purchase or rent any property which they maintain. The flats in our building have been devalued by 50% or more because of the disgusting mismanagement of this company. They destroy lives, and are happy to do so.

After a frustrating couple of attempts at logging in to the LSH Portal Abbi Sharp was very helpful in getting us logged on.
Good to speak to a cheerful helpful competent person

I had to wait months for solicitors to sort notice of transfer, during that time I kept in touch with Niaomi. I kept in touch for peace of mind on the fact I was ready to pay the monthly bills and was not trying to ignore the fact it wasn’t sorted. Niaomi kept in touch with the me several times across the months and calmed my nerves around the worry of not paying it. She ensured I was okay, and doing the right thing putting some money aside monthly. I could not thank her enough for making me feel a lot better in my mind on the matter. A really big help and I’m truly grateful

Having received an account statement requesting a payment of £620+ (with an accompanying threat of a further £150 charge), I contacted LSH and was advised to talk to Katie Smithies. She kindly explained the details behind the statement - future DD payments had not been taken into account. She recalculated the correct amount which I settled immediately. I received a duplicate of the original statement a few days later and contacted Katie again. She reassured me and forwarded a copy of an up to date transaction account. She resolved the query in a very polite and reassuring way.

As I am deaf , I couldn’t do the new online portal . So I phone using relay assist for deaf people. And Philip rabone sent me email so I can set it up. Which he did so I so grateful for his help. So I can use it for paying my bills thanks Anne cartlidge flat 2. Valley heights st5 3fb

Abbi Sharp resolved an issue I had setting up a new MyLHR account. She advised me as soon as she had put the resolution in place, and was very helpful in getting the problem sorted.

LSH Residential have always been quick to respond and dealt with any issues I’ve had. Overall they have been great with a big thanks to Philip Rabone who recently assisted in sorting out a new online account.

Had a few adminstration issues and queries.

Didn't have to wait too long for call pickup.
Greeted with a very pleasant lady (Sophie) who resolved my first issue within five minutes.

Later that morning I emailed requesting other documents I needed.

Again Sophie responded within 30 mins and provided me with all the requested information.

Brilliant service from the admin side.

Thankyou

D

The actual company generally runs fine but like everyone they are updating madly to new & fancy systems which clearly haven't been tested properly so customers are just going round in circles trying to fathom it all ! That said the helpline staff are delightful and helpful- can't be faulted

Today I received a letter from LSH saying I had not paid my annual service charge and if I did not pay right away and another reminder was needed I would be charged a further £150.00 administration charge. To say the least I am not impressed as I paid the service charge mid December 2025.
I called and was asked to provide evidence of the payment which I duly provided.
Kirsty Hamer from the credit control department has dealt efficiently and quickly with this issue and confirmed that LSH in fact did receive my payment in December and my account does have a zero balance.
No explanation or apology given?

I spoke to Katie Smithies today, she was extremely helpful when I called with a payment query. She was very patient, polite & friendly

Thank you Abbi for helping me sort out access to the new portal. Great customer service and response rate

Thanks Kirsty Hamer. I made a silly error but instead of it becoming an issue Kirsty resolved it for me very promptly with good communication and sorted my mistake out for me - top notch service and I am very appreciative to have had her help.

I am not sure whether the reviews that I am reading on LSH website are genuine or not. But I am, and I think this is the only place where the Management may give notice to my frustration with their company. After 5 months of me moving out of my previous house where LHS is the management agent of the communal area, the credit control team is still writing to me demanding that I should opt in for email communication so they can deliver my service charge this way. I have notified this company several times via various means (through my solicitor, my emails and telephone conversation to them, in particular, to the credit control) asking them to consult with their conveyancing team for the status of my property and update their record accordingly. I asked them to confirm to me the action they have taken to remedy this but I heard nothing from them. I continued to receive invoice or letter from them. Worse so, the letters that they are sending are so patronising using the word "demand". There is no professionalism at all in their communication that made me feel valued as a customer. At one point, I asked to speak to the boss to air my concern but nobody dared to call me. This just showed lack of respect, demeanour and professionalism from the staff working for the company and how inefficient the company is in general! There doesn't seem to be a communication taking place between their conveyancing team and the credit control team to update their customers' record. I heard from other former neighbours that they had the same experienced so nothing has surprised them. No word to express how disappointing I am in dealing with this company and I am very pleased to be out of the estate where they manage so they can not continue to bully me forever, although they are still trying!

Have recently moved house and had overlooked a payment to LSH. I contacted them this morning and spoke to Sophie Drury at the Hull office. She was so helpful and understanding and was able to sort out my outstanding bill and was so kind and reassuring to me. Great service and happy everything is now back on track.

Sian, was hugely helpful and quick to respond to a key request regarding my property. Highly professional!

Prompt and professional service, thanks

Thank you Sian for your prompt reply. I appreciate your help with the new portal.

Very efficient.

Mollie our building manager and Maddie from the Cosec dept have been so helpful with my apartment sale.
They are lovely, very professional and most importantly kind and caring. A huge asset to their company!
Thank you.