Lambert Smith Hampton Residential Reviews 

An absolute disaster. I would strongly advise anyone looking to buy or rent in a building managed by Lambert Smith Hampton to think twice. They don’t care about residents’ safety or wellbeing. Serious maintenance and security issues are ignored for far too long, communication is poor, and residents are left to deal with the consequences. Avoid any building managed by this company.

This is the worst company ever, Very disappointing management. The lift in our 8-storey building has been broken for over a month, and the main entrance door has been broken for over two weeks with no proper action taken. This is unacceptable and raises serious concerns about residents’ safety and wellbeing. Please do better.

they doing everything except manage our building we are suffering for more then 2 years with them, they very good at charging service charge but do not care about the service.
for example chasing Kelsey from Sunday ( today Wednesday) 3 times to fix the front door that is broken for 2 weeks now, no answer.
The lift ( 3 years old lift ) is out for more then a month and not for the first time.
they just doing everything except to manage the building.

Got through very quickly. My queries were resolved without any issues. I spoke to Anna Pellatt who was very helpful, very friendly, a link was sent for me to be able to use the LSH website.

Received excellent customer care thanks to Tracey Revell and responding to my query promptly. Making the whole process stress free.
Thanks again
Garry Rolla

I've been lucky enough to have Niaomi managing my account with LSH for the last few years. She's really efficient, communicates really well, even with some complex issues. Her speed of response & proactive approach are both really appreciated. Overall - excellent.

Aimee Spencer was brilliant on the phoneand made the process work so easy. She understood everything and sorted everything.

Thank you Niaomi!! Great experience, answered the phone within minutes, a nice and friendly voice answered. I didn't articulate my words very well ( it is Friday Afterall LOL) however Niaomi was clearly listening for the key words and new exactly why I was calling. We had a little giggle over it :) Niaomi confirmed what I needed and it was in my email box within minutes! Helpful, professional and a great asset to your Team :)

I waited for 2 months for LSH to send an email to 4 people. The building manager was of no help whatsoever. I was even given a wrong phone number within LSH, phone number which was of a different company.

Quick and easy transaction. Katie Smithies was very helpful with my enquiry

I had been dealing with an incorrect PCN issue for almost a year, receiving debt collection letters while the matter remained unresolved. The issue should have been resolved much sooner, and the prolonged delay caused a great deal of unnecessary stress and frustration.
When Sophia joined as the new Property Manager, she resolved it within just two days. I was impressed by her efficiency, and willingness to help. She demonstrated exactly the level of service I had been hoping for throughout this process.
However, my overall rating for the property management company has to reflect the fact that I endured this issue for almost a year before it was finally resolved. While Sophia's service was excellent, the company's handling of the matter prior to her involvement fell well below the standard I would expect.
Thank you, Sophia, for your outstanding support and for bringing a long-running issue to a swift and satisfactory conclusion.

My enquiries were dealt with very efficiently by Tracey Revell who explained everything clearly and who was really helpful I also was helped by Katie Smithies who was similarly efficient. I was helped by Tracey on the 17th June and Katie on the 19th

What a fantastic call, all I can say is Tracey Revell is absolutely fantastic. Handled things extremely professionally but also potentially, it was an absolute pleasure to speak to her today and is definitely an asset to the company. She answered all my queries and provided helpful information. Once again I want to thank Tracey for her service and support, it is greatly appreciated.

Very speedy response from Matt Steele this morning. He was checking mail for an absent colleague and followed up on my issue; I was pleased to have confirmation that the job is in hand.

This company does not offer value for money. They charge high service charges and do not deliver on repairs and maintenance. They are not customer friendly. Looks like it depends on which division and who is the property manager

Katie handled my request quickly & effectively, managing to set up a payment scheme for me, very helpful

I had a great experience speaking with Abbi Sharp today. I called in with reference to a letter I had received. She guided me to the LSH Residential portal explaining that all the information regarding my bills/property are listed here. She then helped to get me set up which took seconds. She made the whole process quick, easy, and stress-free. Fantastic, friendly, and efficient service. Thank you, Abbi!

It seems to me that every time the extra service cost is finished they find a reason to increase it again.
They manage the quotes for extra work and accept them without consulting the apartment owners.
The word scam springs to mind.

Spoke with Anna Pellatt this afternoon to query an invoice. Anna was very patient and explained my queries very clearly.
Great to speak with someone who is professional and explains things clearly and is not rushed.

Sophie very helpful when I couldn’t log in to account made it very easy with instructions how to get back in. Very impressed with the service provided