I ordered a pair of boots over a month ago. From the start, the experience has been incredibly frustrating. I initially received incorrect order confirmation details, and when the boots finally ar... Toon meer
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Lees wat reviewers zeggen
Lucchese, in my opinion is a company of very questionable repute. I mistakenly ordered a pair of boots online. Within minutes of receiving confirmation that I had placed an order, I requested cancel... Toon meer
I returned a pair of Exotics boots, $4,995, and after 2 months I’m still waiting from my credit. Don’t purchase from Lucchese, a terrible company. All marketing and no resolution for the customer. L... Toon meer
Bought my first pair of Lucchese boots from their San Antonio location. Dayle made this a wonderful experience, especially since I bought them sight unseen living in DFW. She was very professional and... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Premium leather boots and shoes. Celebrating craftsmanship and the adventurous spirit since 1883.
Contactgegevens
20 Zane Grey Blvd, 79906, El Paso, Verenigde Staten
- 888-582-1883
- support@lucchese.com
- lucchese.com
2,3
Slecht
2K reviews
Heeft nog niet op negatieve reviews gereageerd
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No disappointment
Excellent service and on time delivery. The product - a wallet for my husband - was the quality one expects from Lucchese.
13 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
That is fantastic to hear, Pamela! Thank you so much for your feedback, we truly appreciate it!
Best, Laura
Each time I have dealt with Lucchese I…
Each time I have dealt with Lucchese I have been pleased. The representatives are courteous and helpful, always trying to resolve your issues and answer your questions. The product is of good quality and they stand by their product. Excellent is a good synonym for them!
12 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
We are so happy to hear that, Rosa! It is a pleasure to be at your service!
Best, Laura
Beautiful Classic Western Belt
Beautifully crafted, impeccable quality, with excellent attention to detail. Not showy, but upscale classic Western. Looks and feels as if it will last forever, and I will enjoy wearing it that long:)
11 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
That is fantastic to hear, Mark! Thank you so much for shopping with us!
Best, Laura
The best pair of shoes I’ve ever had!
M Excellent customer service on a great pair of shoes. Sized smaller than I’m used to, but no problems exchanging size. Super quick service and instant answer to questions. The best pair of shoes I’ve ever had!!
11 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
We're so happy to hear that, Jan! Thank you so much for shopping with us!
Best, Laura
Luchesse is responsive to orders and…
Luchesse is responsive to orders and excellent at customer service.
11 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
Thank you so much for your kindness, Sue! We truly appreciate it!
Best, Laura
I received my Lucchese Boots for…
I received my Lucchese Boots for Christmas and absolutely fell in love!! However the boots are much to wide for my skinny calves so I inquired about other options. They don't have smaller calve boots so I am so sad to say I will be returning them. They are so beautiful, if you have regular size calves I highly recommend this boot!! The Peri is the name of the one I love!!
10 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
That is such a shame, Robin, but we're so glad you had a chance to try them out ! We highly recommend trying out our Priscilla and Dora boots as fantastic alternatives. Thank you for your feedback!
Best, Laura
First time Purchaser
First time wearer! Great boots, great fit - get boot socks and Ariat inserts and these boots feel better than cross trainers!!!!
10 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
That is fantastic to hear, Edward! Thank you so much for shopping with us, we truly appreciate it!
Best, Laura
Brooke was outstanding
Brooke was patient, professional, stellar, and very helpful. That is true of all the customer service reps I have encountered. Lucchese is a sublime operation in every category. Thank you.
10 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
We are so happy to hear you're satisfied with our service, Robert! Thank you so much for your feedback, we'll be sure to pass it along!
Best, Laura
A work of ART
The boots I ordered and received were beautiful, well crafted, a work of art = unfortunately they didn't fit my son and I had to send them back. Lucchese's customer service is topnotch and it was a pleasure working with them. When it comes time for my next pair of boots, this is the company I'll be working with.
10 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
Thank you so much for your feedback, Daniel! It is a pleasure to be at your service!
Best, Laura
Wonderful service and a great looking…
Wonderful service and a great looking wallet
10 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
Thank you so much for shopping with us, Joel!
Best, Laura
The best fitting boot money can buy!
10 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
We couldn't agree more, Greg! Thank you so much for shopping with us!
Best, Laura
Excellent customer service
Customer service from Lucchese is always outstanding. Today the representative was understanding, kind and quick to address a fit issue with a new pair of boots I had received. Like their boots, Luchesse customer service is top quality.
10 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
Thank you so much for working with our team, Larry! It is a pleasure to be at your service!
Best, Laura
Nice belt that holds up well.
9 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
That is wonderful to hear, Mark! Thank you so much for shopping with us!
Best, Laura
Great product and excellent…
Great product and excellent shipping/return service.
Upset that we are returning the boots due to a fit issue.
My wife wants to get into a store to find her size.
Mail order is always tough with sizing.
8 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
We completely understand Sam! We truly hope you're able to visit us at any one of our stores so we can fit both of you in the perfect size. If you have any questions or concerns about our products or how to contact our store associates, please know we're always at your disposal via support@lucchese.com. Thank you so much for your feedback!
Best, Laura
Beautiful boots!
The minute that I ordered my new boots I was being updated on their progress. They arrived just when I was told.
Beautiful boots!!
8 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
We are so happy to hear that, Ryan! Thank you so much for your feedback!
Best, Laura
Great Service and Great Boots.
8 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
Thank you so much for shopping with us, Thomas!
Best, Laura
I appreciate getting the boots in time…
I appreciate getting the boots in time for X mas and the face that my husband absolutely loves them makes me super super happy!! He is very picky and hard to fit., these were perfect
Thank you for being so easy to work with and a great Company!!!
TINA Mclenahan
7 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
We are so happy to hear that, Tina! Thank you so much for shopping with us!
Best, Laura
Antwoord van Lucchese Bootmaker
We are so happy to hear that, Karen! Thank you so much for shopping with us!
Best, Laura
I had a hard time tracking my package
I had a hard time tracking my package. After numerous emails and many trials it worked finally. With amazon it’s straight forward.
7 januari 2020
Review zonder uitnodiging
Excellent service and delivery with…
Excellent service and delivery with exquisite boots!!
7 januari 2020
Review zonder uitnodiging
Antwoord van Lucchese Bootmaker
We are so happy to hear that, Mark ! Thank you so much for shopping with us!
Best, Laura
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