Lucerti Reviews 43

Placed an order and forgot to put in my phone number. I reached out to the support and after 15 mins got a confirmation that they have updated my order with the phone number. Very good.

Scammers. Do not order. They send you random cheap bullshit you didnt order and refuse to refund and try and make you pay to return. This is theft. Pursuing legal action and reporting them to every EU agency possible.

I ordered 2 pairs of shoes last week and have just received them. everything went well and I received shipping updated during the whole process. Very happy with the shoes.

DO NOT BUY. It is a scam. Promise a product and send a cheap imitation from China. It is fraud and they will shut down and open again under a different name. Once you realise you've been duped they try to negotiate a discount. If you settle, they've made money for supplying rubbish. Under European law you are entitled to a full refund and, if they ask you to return their product they must pay the cost since it is not what you ordered. Their mistake not yours. It is a pity Facebook put profit before protecting it's users from unscrupulous traders. Simple, don't buy off Facebook.

Did not receive my order. Please don't order anything from this company

Sadly it seems I've fallen for scam advertising that instagram won't address. The images displayed in ads and on their website is completely different from the product I've ended up with. I think the pictures have been enhanced with AI so that they look like a completely different material, weight and quality than they are in reality. It was discounted but I've still been immensely ripped off, I'd avoid this company in favour of literally any other clothing company

Rip off! Do not buy anything from them. Very poor quality, and they make it very difficult to return.

stiil waiting for the product, almost two months ago

The company deserve negative ratings,
They trade is based on fraudulent and deceitful manner where they attract people with stuff which actually they not even selling.

Ones a customer receives the items upon requesting return they make excuses of shipping charges and then manipulate you with suggesting to keep the cheap stuff which they have shipped and also they will refund 15%

Please beware....

Item received was not as ordered. Wrong size, wrong colour, and design not as advertised. Asked to return for a refund. They expect me to pay to return them, even though their mistake. Numerous emails resulted in the same nothing outcome. Their solution? 20% refund. This somehow feels like a FINANCIAL SCAM selling rubbish to collect money.

Terrible site to buy from . Extremely poor customer service and almost a fraud. They don’t refund the amount even after cancelling order etc

Product ordered is not what advertised. Should have been cotton instead of synthetic. Lucerti does not include the cost of shipping replacement. Could have been avoided in initial order.

Ai responses on returns, repeat over and over. The jacket i got was pathetic. they will only offer me 35% refund because they are in Belgium and I am in USA.

A company is a FRAUD! don't believe those beautiful pictures they put on their site! Clothes are of do poor quality that adequate person will never wear them! Avoid their goods, don't trust beautiful pictures!!

I bought a pair of boots from them and are the lowest quality boots, they have better quality at Walmart for $19.99. They offered me 30% off my purchase of $104 and I said no way ! It’s a scam and they know it! It cost 177$ to return them so I contacted my credit card company and they told they must supply a prepaid return label for a full refund.

The boots arrived in perfect condition. A bit stiff at first, but they broke in nicely after aday.

The shoes are stylish and lightweight. I expected slightly thicker padding, but overall theyperform

Terrible company DO NOT ORDER FROM THEM! ordered a jacket on the 9th October still not received - contacted lurcerti customer services several times to ask where my order is to be fobbed off! Now going through the process of getting my money back through my bank. WILL NEVER ORDER FROM THEM AGAIN!

Placed an order 19 Nov 2025, still not received 10 Dec 2025. Lucerti refusing to give a full refund, offering 20% of what I have paid. Absolutely disgraceful. AVOID

Order finally received on 10 Jan 2026 after I threatened legal action. Quality is extremely poor, I can see through the material.
Do not order from this company.