Scammers. Do not order. They send you random cheap bullshit you didnt order and refuse to refund and try and make you pay to return. This is theft. Pursuing legal action and reporting them to every EU... Toon meer
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DO NOT BUY. It is a scam. Promise a product and send a cheap imitation from China. It is fraud and they will shut down and open again under a different name. Once you realise you've been duped they tr... Toon meer
Placed an order and forgot to put in my phone number. I reached out to the support and after 15 mins got a confirmation that they have updated my order with the phone number. Very good.
Item received was not as ordered. Wrong size, wrong colour, and design not as advertised. Asked to return for a refund. They expect me to pay to return them, even though their mistake. Numerous emails... Toon meer
2,0
Slecht
43 reviews
Heeft 38% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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I ordered an XL suit from Lucerti that…
I ordered an XL suit from Lucerti that was advertised on Facebook. Very slick ad, great looking garment and a reasonable price. 3 weeks later I received a woman's size 6 suit. When I contacted Lucerti, I was told that returning it overseas would be more expensive than a replacement, so for the cost of shipping I was offered a replacement. 2 weeks later I received another size 6 suit. I have not been able to get a response or a resolution. Frustrating waste of time and money.
5 juni 2025
Review zonder uitnodiging
Antwoord van Lucerti
Hi there,
Thank you for taking the time to share your experience. We’re very sorry to hear that you received the wrong size not once, but twice. That is incredibly frustrating, and it’s absolutely not the experience we want for our customers.
Please reach out to our support team again with your order number and the details of both shipments so we can review this and work on a proper resolution for you. We understand how disappointing this has been, and we want to make sure the situation is addressed correctly.
Thank you for your feedback. It helps us improve our processes and service.
Scam!!!!!
This is a Chinese brand. Shipped from China. This store doesn't even exist. Look up the address posted on the website. Also they don't exist if you look up the name on Google maps. THIS IS A SCAM!!!!!
23 mei 2025
Review zonder uitnodiging
Antwoord van Lucerti
Hi there,
Thank you for sharing your concerns. We’re sorry to hear that your experience has led to frustration and confusion. We understand how important transparency is, and your feedback helps us see where we need to improve.
If you have an order with us or any unresolved issues, please reach out to our support team with your details so we can look into it and assist you directly. We want to make sure every customer is properly taken care of.
Thank you again for taking the time to leave your feedback.
Do not purchase if you do not want to be disappointed
I just purchased from this company . The pics look really grate but when you get the item , and yes it is cheap , it does not look at all like what is on the pic and it is not the quality they promote . I am trying to return the item they keep trying to convince me to keep it and refund me half or some other useless proposal . I explained that the item is so ugly I would not give it to my worse enemy . Then they came back to me you have to send the item back to Belgium lol I am from Belgium even if I do not reside there . Just give me the address but I am still waiting to get it . I am pretty sure I will not get it . Avoid this company using fake pics and them sending you rubbish ( i was even shocked how bad the item is )
29 april 2025
Review zonder uitnodiging
Antwoord van Lucerti
Hi there,
Thank you for taking the time to share your experience. We’re really sorry to hear that the item you received didn’t match the photos or the quality you expected. We understand how disappointing that is, and we also understand the frustration with the back-and-forth during the return process.
Please reach out to our support team again with your order details so we can review your case and make sure you receive clear information about the return address and next steps. We want to help resolve this properly.
Thank you again for your feedback. It helps us improve both our product quality and our customer service.
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