Very suspicious when they say an error occurs when trying to redeem through a debit card.But i never have experienced this error with Legendz or Lavish online casinos. So that's a red flag. There shou... Toon meer
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Lees wat reviewers zeggen
Please my payment is pending have transactions withdrawaf to my bank account is no tell my account pending luck.com have winer £290,07.03 my send to engage bank no resive no time get help my if pendi... Toon meer
Worst than crypto rug pulls !!! DO NOT USE THIS SITE IT'S NOT PAYING OUT. The withdrawals button is shut off ??? Plus selected bonus spin packages are not awarded plus you can't withdraw and even if... Toon meer
Bedrijf heeft geantwoord
Oh they pull you in with a couple wins you can withdraw then it’s a FRUSTRATING experience after that I deposited 5 times and got nothing not one bonus … rigged ! you get bonus’ in the beginning an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ONLINE CASINO UK – PLAY TABLE GAMES & SLOTS AT LUCK.COM
Contactgegevens
Horeca Building, 3rd Floor, XWK 9012, Xewkija, Malta
- support@luck.com
- luck.com
1,5
Zeer slecht
73 reviews
Heeft nog niet op negatieve reviews gereageerd
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Wouldn’t bother
First withdrawl went completely fine second withdrawl I’m still waiting and all they say is “sorry for the inconvenience” “sorry for the delay” I believe they just hold onto customers withdrawls hoping they will go away I understand they get busy but they are so incompetent it’s frustrating I will be reporting to the gambling commission also, 3 days I’ve been told it’s processing then now I’ve been told it’s waiting to be processed they just chat waffle and hope people just go away
18 april 2024
Review zonder uitnodiging
Rubish spined 190 pounds on fisher…
Rubish spined 190 pounds on fisher splash not a single bonus avoid with all cost rubis 1 out of 10 scammm!!!
12 april 2024
Review zonder uitnodiging
They stole £280 pounds from my autistic…
They stole £280 pounds from my autistic sons mobile account and point blank refuse to return it they are a fraud . And as such were reported as fraudsters to the police . Yhey also seem to mske the recovery system so complicated that youll want to give up
1 februari 2024
Review zonder uitnodiging
Disrespectful customer service and must…
Disrespectful customer service and must avoid...Very unprofessional
2 april 2024
Review zonder uitnodiging
First to withdrawals come in fine after…
(Update they have sorted the problem thank you for the quick response )First to withdrawals come in fine after that the problems started £150 in lost withdrawals it’s saying error in the status box
24 maart 2024
Review zonder uitnodiging
Antwoord van Luck
Thank you for bringing this matter to our attention. To assist you promptly and effectively, we kindly ask you to contact our dedicated customer support team via live chat or email. Ensuring a smooth and reliable service is our top priority, and we apologize for any inconvenience this issue may have caused you.
Worst casino ever
Worst casino ever
When you play and spend your money everything working ok But when you ar trigger the bonus on game show up a massage "Sorry something goes wrong"
And not possible to refresh or reload always show same message
Totally waste of money and time
Scam casino
License provided should be informed and will be
This what I received from them samers
We hope you are well.
Kindly be advised, that the game MONKEY'S GOLD XPAYS unfortunately it is not available on our platform.
We thank you for your patience while we managed to resolve your query.
Shall you require any further assistance, please do not hesitate to contact us again.
24 maart 2024
Review zonder uitnodiging
Antwoord van Luck
To assist you further and resolve this matter promptly, we kindly request that you reach out to our dedicated customer support team. They are equipped to handle technical issues efficiently and will work diligently to address your concerns regarding the bonus function.
We take allegations of scamming very seriously and can assure you that such practices are not tolerated within our organization. We want to assure you that our business operates in full compliance with the regulations set forth by the UK Gambling Commission (UKGC).
Worst than crypto rug pulls !!
Worst than crypto rug pulls !!! DO NOT USE THIS SITE IT'S NOT PAYING OUT. The withdrawals button is shut off ??? Plus selected bonus spin packages are not awarded plus you can't withdraw and even if you could the max withdrawal is £100 read there T&C . these are super low traffic sites with licences luckily I only deposited £15 but won £20 ..... AVOID.
✨EDIT I WAS FINALLY GIVEN MY FREE SPINS BUT I NEVER MADE A WITHDRAWAL I JUST SPENT ALL MY AVAILABLE CREDITS. I STILL CAN'T CONFIRM IF THE WITHDRAWALS WORK.
23 maart 2024
Review zonder uitnodiging
Antwoord van Luck
Thank you for reaching out to us. We're sorry to hear about your concerns, but we want to assure you that our business operates in full compliance with the regulations set forth by the UK Gambling Commission (UKGC). Our UKGC license number 42739 signifies our commitment to transparency, fairness, and responsible gaming.
We are not aware of any technical issues about withdrawals, so please contact customer support to signal any technical matters.
We understand your frustration regarding the bonus terms and conditions and their impact on your winnings. Our bonus terms and conditions are readily accessible and can be easily reviewed by all players. We strive to make this information as clear and comprehensive as possible to ensure that our customers fully understand the terms associated with any bonuses they choose to claim.
I wrote a review and look how long it…
I wrote a review and look how long it took for them to respond with excuses what more can I say read it yourself make your own mind up basically review done 17th February they got back today 12th March with to me waffle
12 maart 2024
Review zonder uitnodiging
Antwoord van Luck
Thank you for reaching out to us. We're here and ready to assist you in any way we can. Please contact our customer support team with any issues or concerns you may still have.
We appreciate your patience and understanding, and we look forward to assisting you and resolving your matter as quickly as possible.
Pending withdrawal
Ive been playing here since November and never had a problem until now, I've won big amounts and had them withdrew within hours to my bank account, I withdrew £2000 on the 09/02/24 and it was pending for ages, so I got in touch with them, had a phonecall and thought everything was fine, yet my money still wasn't released, so I sent all the documents needed, and yet still not been reviewed, I keep getting onto customer service and keep getting told the are backed up and will be viewed in the shortest time, definitely a joke! Will update if it ever gets released to me!
9 februari 2024
Review zonder uitnodiging
Antwoord van Luck
Thank you for your feedback! As a responsible casino, our commitment is to process withdrawal requests promptly. We can assure you that If your inquires reached our Customer Support in relation to your account, we will do whatever necessary to offer you a prompt resolution.
I loved playing on luck until recently…
I loved playing on luck until recently when i decided to self exclude for 3 weeks then when i recieved a email it stated they had excluded me for a lot longer then i chose but said they will reimberse me any losses since 27th november, i have not recieved anything and when i try to contact customer support they cant answer my questions
1 maart 2024
Review zonder uitnodiging
Antwoord van Luck
Thank you for your feedback! We can assure you that If your inquires reached our Customer Support in relation to your account, we will do whatever necessary to offer you a prompt resolution.
Self-excluded myself for 5 years but…
Self-excluded myself for 5 years but was happy to take my money still. Customer service is atrocious. I'm also on the vulnerability register and suffer severe mental illness. Currently seeking legal advice.
21 februari 2024
Review zonder uitnodiging
Antwoord van Luck
At Luck, ensuring an enjoyable and responsible gaming experience for our customers is one of our top priorities.
We are fully committed to promoting and supporting safer gambling practices, as we believe that the well-being of our players is paramount. By implementing various measures and resources, we strive to create a gaming environment that is both entertaining and secure.
We aim to continuously improve our services and maintaining the highest standards of responsible gaming. If you have any further questions or concerns, please don't hesitate to reach out to Customer Support. We're here to assist you in any way we can.
Downloaded this site was possibly the…
Downloaded this site was possibly the worst decision I've ever made. Should have read the reviews.
They will allow unlimited deposits by debit card but when you attempt to withdraw apparently this isn't possible by the same method, obviously no mention of this in their terms. Absolutely diabolical customer service with endless automated emails. All this for the princely sum of £286.00. Still waiting after 4 weeks so now they have excluded my account obviously no banking options now available. Gambling commission and ibas will be involved. Be aware people be very aware
16 januari 2024
Review zonder uitnodiging
Antwoord van Luck
Thank you for taking the time to provide feedback! It's important to acknowledge that on occasion, if transactions made via bank card may experience failures due to various reasons not in our power to foresee or control. As a responsible casino, our commitment is to process all requests promptly, feel free to contact our Customer Support team whenever you require assistance.
They are bunch of thieves and i deposit…
They are bunch of thieves and i deposit my money my own money and win £15 then decided to withdrawal but they asking for wagering before i withdrawal i wagered £10 more again they declined my withdrawal and asking for another wagering till i lost all the money.they are bunch of thieves and why the UK goverment allow these people to operate in UK so they just steal your money that is it .
13 februari 2024
Review zonder uitnodiging
Antwoord van Luck
Thank you for reaching out to us regarding our wagering requirements. We strive to maintain transparency in all aspects of our operations, including our wagering requirements. By publicly displaying these requirements, we aim to ensure that our players have access to clear and comprehensive information before engaging in any gaming activities.
https://luck.com/uk/info/wagering-requirements
Do not use this site
Do not use this site, you cannot win! If you do they wont process payments!
11 februari 2024
Review zonder uitnodiging
Antwoord van Luck
Thank you for reaching out to us with your concerns. We understand that experiencing a lack of wins can be frustrating, but we want to assure you that our platform operates fairly and transparently.
It's important to note that the outcome of each game is determined by random chance. However, the absence of wins does not in any way indicate that our casino is a scam.
We take pride in providing our players with a fair and trustworthy gaming environment. Additionally, we offer various resources and features to promote responsible gaming and help players make informed decisions.
If you have any specific concerns or questions about our games or policies, please don't hesitate to reach out to our customer support team. They are available to assist you and address any issues you may have encountered.
This sight is a joke £600 won 2 months…
This sight is a joke £600 won 2 months ago keep chatting same crap even had 3 appointments for them to call to sort it and never this is a scam everyone report them so they get closed down
10 februari 2024
Review zonder uitnodiging
Antwoord van Luck
Hello, thank you for bringing this matter to our attention.
We are fully committed to resolving any issues you may have encountered as soon as possible. Your satisfaction is our top priority, and we want to assure you that we are here to assist you every step of the way.
Please contact our customer support as to be able to solve the matter.
Worst site ever….beware…
Pending withdrawal for 65 days and still waiting. Verification process takes ages and still no feedback. For £130.00 seems so difficult for them to release, sent all documents required still no update. Very worst website.
6 december 2023
Review zonder uitnodiging
Antwoord van Luck
Hello, we are sorry for not replying in due time. We hope by this time the matter had been solved. If you have any further questions or concerns regarding our account validation procedures, please do not hesitate to reach out to our customer support team. They are available to assist you and provide any necessary assistance throughout the process.
I won £10,487.50 last night and I have…
I won £10,487.50 last night and I have the full amount in my bank 12 hours later. It was probably processed so quickly because I verified my account already. I was worried after reading the reviews on here that I wouldn’t be paid out but that definitely wasn’t the case ( thank god ) but on that note I never received any free spins
6 februari 2024
Review zonder uitnodiging
Only if I could give 0 stars
Only if I could give 0 stars
Only if I could give 0 stars. The support and compliance team are inadequately trained and request documents which they have no understanding of, they use the guise of proving documentation to withhold funds, well done on creating a legal way of withholding client funds, rest assured I will be posting regular to deter people from using your scam site. At least the highway men wore masks you lot are just theives, and based in Malta to scam people. I will post negative reviews until I get my refund you theiving so and so’s
18 januari 2024
Review zonder uitnodiging
Antwoord van Luck
Hello and sorry for not offering you a prompt reply.
Thank you for taking the time to share your feedback with us. We genuinely value all comments, whether positive or negative, as they help us improve our services.
We would like to clarify that our account validation procedures are in place to ensure compliance with regulations set forth by the UK Gambling Commission (UKGC) and international laws. These regulations are designed to safeguard against fraud, money laundering, and underage gambling, as well as to promote responsible gaming practices.
We continuously strive to streamline our withdrawal procedures to ensure prompt and efficient service to our customers. However, there may be instances where unforeseen delays occur due to various factors beyond our control.
Our dedicated representatives surely can assist you throughout the withdrawal process and address any concerns or issues you may encounter along the way.
My account has been verified and they…
My account has been verified and they have allowed me to deposit and play but as soon as i tried to withdraw a tenner they said i needed to prove i owned a phone number i deposited with but it was a pay as you go sim and not registered as i was just using it while i was waiting for my new sim to come as i lost my phone. But the pay as you go credit i paid for in a shop and then paid by Mobile phone credit. But every time I try telling them that they just keep on repeating the same thing. Help
22 november 2023
Review zonder uitnodiging
Antwoord van Luck
Hello. we are sorry for the late reply to your query.
We would like to clarify that our account validation procedures are in place to ensure compliance with regulations set forth by the UK Gambling Commission (UKGC) and international laws. These regulations are designed to safeguard against fraud, money laundering, and underage gambling, as well as to promote responsible gaming practices.
We appreciate your understanding and cooperation in this matter. If you have any further questions or concerns regarding our account validation procedures, please do not hesitate to reach out to our customer support team. They are available to assist you and provide any necessary assistance throughout the process.
This site is awful
This site is awful, they give you a certain amount of “Winnings” then they will steal it back off of you. You can even change the stake to a lower amount they will still take all of your money. DONT PLAY WITH THIS SITE !
8 januari 2024
Review zonder uitnodiging
Antwoord van Luck
Thank you for reaching out to us. We're sorry for the delay in handling this matter for you. We are sorry to hear about your concerns, but we want to assure you that our business operates in full compliance with the regulations set forth by the UK Gambling Commission (UKGC).
We take pride in providing our players with a fair and trustworthy gaming environment.
If you have any specific concerns or issues you'd like to address, we encourage you to reach out to our customer support team. They are available to assist you and address any questions or grievances you may have.
Once again, we appreciate your feedback and want to thank you for bringing your concerns to our attention. We remain committed to providing a fair and transparent gaming environment for all our players.
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