Very suspicious when they say an error occurs when trying to redeem through a debit card.But i never have experienced this error with Legendz or Lavish online casinos. So that's a red flag. There shou... Toon meer
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Lees wat reviewers zeggen
Please my payment is pending have transactions withdrawaf to my bank account is no tell my account pending luck.com have winer £290,07.03 my send to engage bank no resive no time get help my if pendi... Toon meer
Worst than crypto rug pulls !!! DO NOT USE THIS SITE IT'S NOT PAYING OUT. The withdrawals button is shut off ??? Plus selected bonus spin packages are not awarded plus you can't withdraw and even if... Toon meer
Bedrijf heeft geantwoord
Oh they pull you in with a couple wins you can withdraw then it’s a FRUSTRATING experience after that I deposited 5 times and got nothing not one bonus … rigged ! you get bonus’ in the beginning an... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ONLINE CASINO UK – PLAY TABLE GAMES & SLOTS AT LUCK.COM
Contactgegevens
Horeca Building, 3rd Floor, XWK 9012, Xewkija, Malta
- support@luck.com
- luck.com
1,5
Zeer slecht
73 reviews
Heeft nog niet op negatieve reviews gereageerd
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Will not process my withdrawal
I've been waiting over 2 weeks for a withdrawal to be processed. Customer service just repeat the same line that they have escalated previously and do not know anything more and that the relevant department will email me when they look at it. My account is verified, they have all documents. Beyond frustrated and don't think I'll ever get my withdrawal. Total scammers in my opinion. Avoid!!!
21 december 2023
Review zonder uitnodiging
Antwoord van Luck
Hello, we hope the matter has been solved by the time our reply reaches you. We are sorry for the delay.
Thank you for taking the time to share your feedback with us. We genuinely value all comments, whether positive or negative, as they help us improve our services.
We continuously strive to streamline our withdrawal procedures to ensure prompt and efficient service to our customers. However, there may be instances where unforeseen delays occur due to various factors beyond our control.
The customer support team can offer you a resolution when contacted.
Careful residents of UK
Careful residents of UK , theese new casinos are very very dangerous, too much scam and games are rigged, of yous are bored play nintendo or chess, do not register with any of theese online casinos. Trust me i save you your money, nerves and energy. Every game is rigged, you can play many games with different bets and still not win back even the money youre in. Remember my words and allways check trustpilot before you want to play on any of theese. Have a great day and avoid theese casinos and thank me later
28 december 2023
Review zonder uitnodiging
Antwoord van Luck
Hello and sorry for not offering you a prompt reply.
Thank you for reaching out to us. We're sorry to hear about your concerns, but we want to assure you that our business operates in full compliance with the regulations set forth by the UK Gambling Commission (UKGC).
Our UKGC license number 42739 signifies our commitment to transparency, fairness, and responsible gaming. We undergo rigorous regulatory checks and audits to maintain this license, ensuring that our operations meet the highest standards of integrity and player protection. We take pride in providing our players with a fair and trustworthy gaming environment. If you have any specific concerns or questions about our games or policies, please don't hesitate to reach out to our customer support team. They are available to assist you and address any issues you may have encountered.
First time I played and won over£250…
First time I played and won over£250 off a £10 deposit and they payed into my account within the hour.. thank you and I downloaded your app as my new go to for games
22 december 2023
Review zonder uitnodiging
Says you can recieve 100 spins on sign…
Says you can recieve 100 spins on sign up with no deposit. I dont remember getting mine!! This is a lie games. Just wants your info!
13 december 2023
Review zonder uitnodiging
Antwoord van Luck
Hello and sorry for the late reply on this matter. We understand your frustration regarding the bonus terms and conditions and their impact on your winnings. We want to assure you that transparency and clarity regarding our bonus policies are of the utmost importance to us.
Our bonus terms and conditions are readily accessible and can be easily reviewed by all players. We strive to make this information as clear and comprehensive as possible to ensure that our customers fully understand the terms associated with any bonuses they choose to claim. If you have any further questions or concerns regarding our bonuses, please do not hesitate to reach out to our customer support team. They are available to assist you and provide any necessary assistance throughout the process.
Do not use this site its a scam you…
Do not use this site its a scam you don't get your winnings they are happy enough to take your money but not give you what you win they try telling you there is a problem with your card but they still take money from the card but can't out money in lol they try to get you to use some weird banking everything about this site is dodgy as hell STAY AWAY !!!
12 december 2023
Review zonder uitnodiging
Antwoord van Luck
Hello, we are sorry for missing offering a prompt reply to your feedback.
We understand the importance of trust and transparency in the online gaming industry and want to assure you that our operations are conducted with the utmost integrity.
Our UK Gambling Commission (UKGC) license number 42739 serves as a testament to our commitment to regulatory compliance and player protection. This license is granted only to operators who meet stringent criteria regarding fairness, security, and responsible gaming practices.
In addition to our regulatory compliance, we also prioritize the security of our players' financial transactions. Our platform ensures that all payments are processed securely and confidentially. You can rest assured that your financial information is protected at all times.
Luck.com casino
Please my payment is pending have transactions withdrawaf to my bank account is no tell my account pending luck.com have winer £290,07.03 my send to engage bank no resive no time get help my if pending payment luck no sent payment my call solositr plus report if transaction no come to my banking costumers help my to pay to bank tankhs
6 december 2023
Review zonder uitnodiging
Document verification issues
For my second withdrawal they asked me to upload more information which I did on the same date the 26th November after 3 days these documents have not been looked at yet. Despite my efforts to create urgency in the live chat all I get in response is “we have sent this to the relevant department, these will be reviewed in the fastest time” sorry but it should not take this long to review documentation after an agent in chat verified that the documents are correct. I want my funds employ more people in the verification department because the one person you have is so slow!
26 november 2023
Review zonder uitnodiging
Antwoord van Luck
Hello! Thank you for your feedback! We are truly sorry for the delay. We can assure you we want to be as fast as possible. Our customer support can keep you updated regarding your account. We appreciate your patience and feedback!
They seem to be legit after an…
They seem to be legit after an extensive review of whois.com. Lets see? I will update on the withdraw of wins. (i always win a few bucks) UPDATED, SOFTWARE IS STUPID, CAN'T RECOGNIZE I AM CANADIAN, WAY OUT OF DATE SOFTWARE. CAN'T GIVE A MINUS 5 STAR ON TRUST PILOT!
17 december 2020
Review zonder uitnodiging
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