They say about 5-10 working days delivery. 20 days gone - nothing. And there is no even option to contact them. Instead of lovely item I ordered, I received stress. I’m not even sure I will receive it... Toon meer
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Lees wat reviewers zeggen
Ordered two blankets and 2 baby vests. The vests are a wonderful peacock pattern and are so vibrant and a wonderful change from baby pastels. The blankets however are even more fabulous. They are wond... Toon meer
No communication Took 3 weeks to deliver I emailed and left messages on Facebook got nothing back When my order arrived they sent the wrong size ! I ordered 0-3 they've sent 9-12 months This c... Toon meer
Bedrijf heeft geantwoord
Shocking - it’s been weeks and I’ve not received it. No reply to my last email I can understand a temporary delay as I was first advised, happy to wait a week I understand delays in business processes... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ORGANIC AND ORIGINAL, UNIQUE AND UNISEX These are the four key points we always strive to work towards with the direction of our brand. We believe in high quality cotton garments that are made to last and can be reused as much as possible by constantly growing little people, no matter the gender. Buy well and buy less is a sustainable choice that we support by using 100% organic cotton in everything we make. It increases the life cycle of each garment, as well as encouraging pre-loved clothes to be shared and passed on in our LS Forever Bags.
Contactgegevens
Verenigd Koninkrijk
- info@lucyandsam.com
- lucyandsam.com
2,6
Slecht
721 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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They say about 5-10 working days…
They say about 5-10 working days delivery. 20 days gone - nothing. And there is no even option to contact them. Instead of lovely item I ordered, I received stress. I’m not even sure I will receive it ever. Maybe when baby will need bigger size.
14 juni 2026
Review zonder uitnodiging
Terrible scammers
Terrible scammers. They just keep changing their names after too many bad reviews. Dont waste your money with terrible people
4 mei 2026
Review zonder uitnodiging
Antwoord van lucy&sam
Hi Doz,
We're sorry to read your review, however we are unable to locate any order under the name provided.
Could you please confirm your order number so that we can investigate and respond properly?
We would also like to clarify that Lucy & Sam has been trading under the same brand name for many years and we have not changed our company name. We take customer feedback seriously and work hard to resolve any genuine issues that arise.
At present, as no order details have been provided, we are unable to verify the concerns raised in this review. We would welcome the opportunity to investigate further if you can provide your order information.
Kind regards,
Sam
Lucy & Sam
The company has taken my money
The company has taken my money, ignored emails and failed to deliver my order.
Are they still trading?
21 april 2026
Antwoord van lucy&sam
Hi,
We’re very sorry for the delay and understand why this has caused concern.
Lucy & Sam is still trading and has been operating since 2012, building a strong reputation based on many years of positive customer reviews and fulfilled orders. Unfortunately, over the last few weeks we have experienced major disruption caused by a warehouse relocation which significantly impacted both dispatch times and customer service responses.
We completely accept that the lack of communication has been frustrating and we sincerely apologise for this. Outstanding orders are now being processed and dispatched, with delayed shipments expected to leave within the next 2 days.
If you would prefer a refund instead, please email hello@lucyandsam.com and our team will prioritise resolving this for you.
For all order queries and updates, please contact hello@lucyandsam.com directly.
Lucy & Sam Team
Avoid!!!
Placed an order online which hasn't arrived and they aren't responding to emails asking for updates.
26 april 2026
Antwoord van lucy&sam
Hi,
We’re very sorry for the delay to your order and the lack of response to your emails.
Over the last few weeks we have been dealing with significant operational disruption caused by a warehouse relocation, which unfortunately affected both dispatch times and customer service response times far more than anticipated.
Lucy & Sam has been trading since 2012 and has built a strong reputation based on many years of positive customer reviews, so we are extremely disappointed that recent customers have experienced delays of this nature.
Outstanding orders are currently being cleared and should be dispatched within the next 2 days. If you would prefer not to wait any longer, please email hello@lucyandsam.com and we can arrange a refund for you instead.
For all order queries and updates, please contact hello@lucyandsam.com directly.
Lucy & Sam Team
Total scam website
I placed my order over 3 weeks ago but have not received it.
Queried this with the retailer with no response.
Please look through the website which is incomplete and all social media is AI generated. I believe this to be a scam website.
28 april 2026
Antwoord van lucy&sam
Hi,
We fully understand your frustration regarding the delay to your order and sincerely apologise for the lack of communication during this period.
However, Lucy & Sam is not a scam website. We have been trading since 2012 and have built a strong reputation over many years based on thousands of genuine customer orders and positive reviews.
We recently experienced major disruption following a warehouse move which significantly impacted dispatch times and customer service responses. Whilst some of our newer marketing assets and social content do incorporate AI-generated imagery as part of our creative direction, this does not affect the authenticity of our products or business operations in any way.
All delayed orders are currently being processed and dispatched, with outstanding shipments expected to leave within the next 2 days. If you would prefer a refund instead, please contact hello@lucyandsam.com and we will prioritise resolving this for you.
For all order queries, please email hello@lucyandsam.com directly.
Lucy & Sam Team
I have STILL not received my order!!!
23 april 2026
Antwoord van lucy&sam
Hi,
We are very sorry that your order has still not arrived and completely understand how frustrating this must be.
Unfortunately, a recent warehouse transition caused major delays across our dispatch operation and customer service channels, and the disruption lasted significantly longer than expected. We appreciate this has had a serious impact on customers waiting for orders.
Lucy & Sam has been trading since 2012 and has built an excellent reputation over many years, which is why we are working urgently to resolve all delayed shipments as quickly as possible.
Outstanding orders are currently being cleared and should be dispatched within the next 2 days. If you would rather receive a refund instead, please email hello@lucyandsam.com and our team will arrange this as a priority.
For all order queries and updates, please contact hello@lucyandsam.com directly.
Lucy & Sam Team
Shocking
Shocking - it’s been weeks and I’ve not received it. No reply to my last email I can understand a temporary delay as I was first advised, happy to wait a week I understand delays in business processes at times. However it’s coming up to 4 weeks now, with no update email,
26 april 2026
Antwoord van lucy&sam
Hi,
We completely appreciate your frustration and sincerely apologise for both the delay and lack of updates.
Over the past few weeks we have been dealing with a warehouse relocation that unfortunately caused far more disruption to our dispatch process and customer response times than originally anticipated. Whilst we initially expected only short delays, the knock-on impact lasted much longer than we were advised ourselves.
Lucy & Sam has been trading since 2012 and has built a strong reputation from many years of positive customer feedback, so we are extremely disappointed that recent customers have experienced this level of service.
The backlog is now being cleared and all outstanding orders are expected to be dispatched within the next 2 days. If you no longer wish to wait, please email hello@lucyandsam.com and we can arrange a refund for you instead.
For any order updates or support queries, please contact hello@lucyandsam.com directly.
Lucy & Sam Team
Order placed three weeks ago and still…
Order placed three weeks ago and still no response when I ask further a delivery date children’s clothes should be sent in a timely manner as babies especially grow so quickly I’ve emailed twice now a x just get replies that Yvette bust and will send it soon hopefully clothes will be worth the wait - and still fit !
26 april 2026
Antwoord van lucy&sam
Hi,
We’re very sorry for the delay and completely understand your frustration, especially with baby clothing where sizing windows can be very short.
We recently underwent a major warehouse move which caused significant disruption to our fulfilment and customer service operations, and unfortunately this took far longer than anticipated to resolve. Whilst this is not the level of service we aim to provide, we can assure you that outstanding orders are now being dispatched and your order should be sent within the next 2 days.
Lucy & Sam has been trading since 2012 and has built an excellent rating based on many years of positive customer reviews, which makes this recent disruption especially disappointing for us as a business.
If the items are no longer suitable by the time they arrive, or if you would prefer a refund instead, please email hello@lucyandsam.com and our team will prioritise resolving this for you.
For all order queries, please contact hello@lucyandsam.com directly.
Lucy & Sam Team
Wouldn't recommend
No communication
Took 3 weeks to deliver
I emailed and left messages on Facebook got nothing back
When my order arrived they sent the wrong size !
I ordered 0-3 they've sent 9-12 months
This company is an absolute shambles..would not recommend and will definitely not purchase from again
Avoid at all costs
25 april 2026
Antwoord van lucy&sam
Hi,
We’re very sorry for the experience you’ve had and completely understand your frustration.
We recently underwent a major warehouse move which caused significant disruption to our fulfilment operation and customer service response times, and unfortunately this took far longer than anticipated to resolve. This is not the level of service we aim to provide and we sincerely apologise for both the delay and the incorrect sizing issue.
Lucy & Sam has been trading since 2012 and has built an excellent rating based on many years of positive customer reviews, which is why we are especially disappointed to hear this.
Please email hello@lucyandsam.com with your order number and we will arrange either a replacement in the correct size or a full refund as quickly as possible.
For all order queries, please contact hello@lucyandsam.com directly.
Lucy & Sam Team
No delivery, no reply
My order was estimated to arrive on 01/05/2026. It did not.
I emailed hello*lucyandsam.com on 11.05.2026 and received no reply.
I also emailed info*lucyandsam.com on 13.05.2025 but received no reply.
My tracking status has been changed to delivered but I have not received the items.
The lack of response and ability to speak to anyone is shocking.
I am worried I have been scammed out of my money.
16 mei 2026
Review zonder uitnodiging
Antwoord van lucy&sam
Hi,
We’re very sorry for the delay and lack of communication you experienced and completely understand your concern.
We recently underwent a major warehouse move which caused significant disruption to both our fulfilment operation and customer service response times, and unfortunately this took far longer than anticipated to resolve.
We can assure you this is not a scam. Lucy & Sam has been trading since 2012 and has built an excellent rating based on thousands of previous customer reviews over many years.
We are currently working through all delayed orders and delivery issues as quickly as possible. If your tracking is showing as delivered but the parcel has not been received, please email hello@lucyandsam.com with your order number so we can urgently investigate this with the courier.
For all order queries, refunds or delivery issues, please contact hello@lucyandsam.com directly and our team will prioritise assisting you.
Lucy & Sam Team
Antwoord van lucy&sam
Hi,
We’re very sorry for your experience and completely understand your frustration.
We recently underwent a major warehouse move which caused significant disruption to our fulfilment operation and customer response times, and unfortunately this took far longer than anticipated to resolve.
Orders are now being processed again and all outstanding orders should be dispatched within the next 2 days. If you would prefer a refund instead, please email hello@lucyandsam.com and our team will prioritise this for you.
For all order queries, please contact hello@lucyandsam.com directly.
Lucy & Sam Team
Placed an order on the 25th of April…
Placed an order on the 25th of April and received an order confirmation email . I've still not received my order
I've tried emailing them and contacting them on their facebook page but have had no response ..my comments have been deleted on some of their Facebook posts
They're quick enough to take your money but not respond
Avoid buying from them as you won't get your items and they don't respond..very , very poor customer service
If they do finally sent it my granddaughter will have grown out of the size I've ordered !
25 april 2026
Review zonder uitnodiging
Antwoord van lucy&sam
Hi,
We’re very sorry for the experience you’ve had and completely understand your frustration.
We recently underwent a major warehouse move which caused significant disruption to our fulfilment and customer service response times, and unfortunately this took far longer than expected to resolve. We appreciate this is not acceptable and sincerely apologise for the lack of communication you experienced.
Your order should now be dispatched within the next 2 days. If the sizing is no longer suitable due to the delay, or if you would prefer a refund instead, please contact us at hello@lucyandsam.com and we will prioritise resolving this for you.
For all order queries, please email hello@lucyandsam.com directly so our team can assist as quickly as possible.
Lucy & Sam Team
Item still hasn’t arrived 3 weeks after ordering
Item was ordered 23/4 and due for delivery on 5/5. Today is the 14/5 and it has still not arrived. Dreadful service. Would never order from here again.
23 april 2026
Antwoord van lucy&sam
Hi,
We’re very sorry for the delay and completely understand your frustration.
We have recently undergone a major warehouse move which unfortunately caused significant disruption to our order fulfilment and took far longer than anticipated. Whilst this is not the level of service we aim to provide, we can assure you that orders are now moving again and your order should be dispatched within the next 2 days.
If you would prefer a full refund instead, please email us at hello@lucyandsam.com and our team will arrange this for you.
Lucy & Sam Team
Almsot a week after ordering i emailed…
Almsot a week after ordering i emailed to chase up to be told they were unexpectedly moving warehouse so orders were delayed. 3 weeks later I still had no sign of my order so requested a refund. If I could give zero stars I would.
22 april 2026
Antwoord van lucy&sam
We’re really sorry for the experience you’ve had and completely understand your frustration. The warehouse move created significant unexpected disruption to our operations and unfortunately this impacted a number of customer orders more than it should have.
We appreciate that the delays and lack of timely delivery were unacceptable, and we fully understand your decision to request a refund. We are currently working hard to resolve the backlog and improve communication during this period. Thank you for your feedback and again our sincere apologies for the inconvenience caused.
I never received my item.
10 april 2026
Antwoord van lucy&sam
We’re very sorry to hear this and completely understand your frustration. We have recently been moving warehouses and unfortunately experienced some serious unexpected delays during the transition.
The good news is that orders are now being dispatched again from today, and we are working through all outstanding orders as quickly as possible. Thank you for your patience and support while we resolve this.
Funky, functional and FABULOUS
Quality clothing for our baby, funky, functional and FABULOUS
Fast delivery 5 stars
25 maart 2026
Little outfit was a good price and came…
Little outfit was a good price and came very quickly. Sweet little set. Love it
17 maart 2026
You cancelled my order …
You cancelled my order which was frustrating -= due to low stock so Im disinclined to order again. Full points for returning my money in good time though.
4 maart 2026
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