Luna Furniture Reviews 

It has been 3 weeks and nothing. The order tracker shows the item as fulfilled, but the history shows that it hasn't even arrived to be shipped. Customer service is either a miss, or a complete miss. Emails haven't been responded to at all. On my first phone call, the person couldn't help or find the status. On my second call, no representatives were available for almost 6 hours, and I eventually just had to hang up.
My recommendation is to get a price here and then go to a reputable store and negotiate with a low price in hand. Just avoid Luna.

Avoid at all costs! Ordered a couch from them a month ago. Impossible to get someone on the phone or to email me with any real information about tracking or shipping estimate. Kept getting the brush off. "Someone will be in touch". Website claimed it was in stock and would ship in a few days! Insane.
Now I'm begging them to cancel. When I asked for a cancellation they FINALLY said it would be shipped
"within 15 days". It’s always a month late. I can’t wait another 15 days. Also I don’t trust them. I only received this information after I said I would like to cancel if it hasn’t been shipped yet. I never would have ordered had I known they were falsely advertising their delivery dates. They are claiming to go ahead with my cancellation but we will see. Luckily I used an American Express and will be taking it up with them if Luna doesn't follow through. l’d rather pay extra somewhere else that has real customer service. Absolute scam website.

It took a while to recieve the sofa but overall the response inquiries were fast and the delivery was good.

The order process was easy and accurate as far as delivery timeframe. I received updates as expected. Delivery was fast and courteous. I did not agree with photographing my license. A visual verification should have sufficed. I was assured the pictures are removed within 24 hours. It was still disconcerting. The product itself is excellent. The wife and I love the comfort and feel of the material! Great choice for the living room.

Ordering online was a breeze, and the customer service was prompt and helpful. Even delivery was flawless - VERY happy with my decision to purchase from Luna!

Very professional. Delivery person called me when they were close by. Were friendly, and I love my bed.

I called because I needed this furniture asap due to my daughter having an illness that required her space to be completely sanitized free from any possible toxic exposure, the rep was able to work with delivery drivers and scheduled to come drop off the next day!!! Delivery drivers were so helpful and professional, I’m referring everyone! The whole team went above and beyond.

Fantastic customer service, they were very accommodating with delivery preferences and very easy to get ahold of/responsive.

The product and pickup were fine. My only gripe is that I was told the product would be ready within 7 days, but after 10 I had heard no update.

It wasn't until I reached out about the order status (twice) that it became ready for pickup.

Good quality and fast service

It was a week later than originally stated and then came a day later than they said after I called and confirmed with them.
The delivery drivers were great and right on time on the second day. They took great care getting the couch into my house.

They came when they were supposed to come and did what they were supposed to do

Delivery men were very helpful

Excellent selection, price, quality, customer service and fast delivery too!!! I will definitely be a repeat customer.

Delivery drivers were extremely helpful in getting the furniture to the door area in spite of the rain.

AMAZING customer service and gorgeous couch

Customer service kept me up to date on my delivery, very quick to responsed toy email. Furniture is beautiful and well worth the money.

The fact that it came with a light on it and I did not know it had. It's beautiful and the price was even cheaper than Walmart!

Ordered and received in 8 days! WOW! Love my new furniture and would highly recommend buying from here!