I love my couches from Luna Furniture! ❤️ The customer service was great, and I really appreciated how helpful and communicative Tim was throughout the whole process. Everything went smoothly, and I’m... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Luna was incredible great communication great delivery and couldn't be the price for the sectional even with AI searching. In fact AI recommended highly Luna and the sectional we searched for.
The experience was even better than I expected. Everything went very smoothly, taking all of my requests into account. The delivery was absolutely perfect! The item arrived exactly at the agr... Toon meer
I purchased the Willow Bend sectional in Umber and am SOOOO thrilled with the sofa. Excellent quality, great price, and just a beautiful product. It was very well packaged to prevent any damage du... Toon meer
Bedrijfsgegevens
- Meubelwinkel
- Matrassenwinkel
- Slaapkamermeubilair winkel
- Tuinmeubelwinkel
- Woonkamermeubilairwinkel
- Zitbankenwinkel
Geschreven door het bedrijf
At Luna Furniture, we're dedicated to providing a 5-star experience, transforming how people shop for their homes from product discovery to delivery.
Contactgegevens
Verenigde Staten
- (832) 900-3800
- customerservice@lunafurn.com
- lunafurn.com
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 43% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was good just took longer than what…
It was good just took longer than what I was told to get here. I was told 3 weeks but it took 6
Great company, great experience!
Replacement headboard arrived just perfect this time. Appreciate the fast turnaround time on the replacement for the damaged one!
I ordered a 5inch bed boxfrom Harwin…
I ordered a 5inch bed boxfrom Harwin Furniture and waited patiently for over a week with no updates. Today, I received an email saying my order was canceled—with no explanation, no call, nothing. Absolutely unacceptable. This is terrible customer service and shows a complete lack of professionalism. I will not be ordering from them again.
I'm in love with my purchase
Beautiful piece of furniture. Very heavy and sturdy. Came well packaged. Customer service was top-notch. They updated me immediately re: a backorder and happily accommodated my needs because of this. I highly recommend Luna Furniture.
I was worried to order given some poor…
I was worried to order given some poor reviews and BBB stories. However, my item arrived in pristine condition, packaged well, and super quick arrival.
The white glove service is a must... the guys did an scenery job and were 100% professional! 100
The experience was nothing but outstanding and I'll definitely be a returning customer.
The furniture was exactly what i…
The furniture was exactly what i ordered. The process was really easy. The only thing i wished was that they had 2 drivers to help put in the house. But other than that it was great
Great product
Great product. Only thing, wished they would've taken the empty box to trash it came in.
I recently purchased a sectional from…
I recently purchased a sectional from Luna Furniture, and I couldn’t be more impressed. The entire process was smooth, professional, and stress-free.
The sectional I chose is nothing short of amazing. It’s not just beautiful , it’s also incredibly comfortable. Customer service was another highlight. The staff was knowledgeable, friendly, and genuinely helpful without being pushy. The delivery team was careful, respectful, and had everything set up perfectly in no time. This experience was a 10/10.
A wonderful experience
You kept us informed on our order. Your delivery was prompt, on time, and as advertised. The furniture was packaged well and delivered without any transit damage. We are very satisfied with our purchase.
I absolutely love this couch
I absolutely love this couch. I had went to visit a girlfriend of mine and she had one. I ordered the bigger sectional and I am so happy.
Great couch
Great couch. Appreciate the assistance and shipping. Shipped to warehouse so got a deal.
Everything was great and we paid almost…
Everything was great and we paid almost half of what Ashley was charging. Ordered online and received our couch 2-3 weeks later. Thank you!
The communication from Luna by both…
The communication from Luna by both text and email was much appreciated. The furniture was delivered in a timely fashion. And after opening the boxes, the furniture was beautiful and in perfect condition.
Love the bed and the delivery guys
Love the bed and the delivery guys
Bad service all round
I ordered a bedroom set over 1 month ago (the website told me it was in stock and able to ship in 2-3 days), I am still waiting for it. They do not answer you emails or texts so dont leave one. You can call them and it takes about 30 min for them to answer your call, and they still cant give you a answer about your order. All they tell me is that someone will call me back in 1 day and they never do. Needless to say I had to call and email 3 times to cancel my order and get my refund.
Very bad customer service
Very bad customer service, no details about the delivery time they just charge you and than silent. I called, text , email still no answer. I even called to cancel my order still no one answer. It's scam.

Antwoord van Luna Furniture
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.







