Lunn's Jewellers Reviews 396

I recently purchased two Rolex watches from Lunn’s Jewelers, and the experience was nothing short of exceptional thanks to Ben. From the moment I walked in, Ben made the entire process feel effortless, enjoyable, and truly special.

His knowledge of Rolex timepieces is remarkable—he answered every question with confidence, patience, and genuine enthusiasm. During my summer visit, Ben took the time to understand exactly what I was looking for and guided me toward the perfect choice without ever making me feel rushed or pressured. He delivered on my request for my return visit last week (Nov 2025).

It’s rare to encounter someone who combines professionalism, passion, and warmth so seamlessly.
What stood out most was how personalized he made the entire experience. Every detail mattered, and Ben ensured that both watches felt like meaningful, long-term investments rather than just purchases.

Lunn’s Jewelers is lucky to have someone like Ben, and I can’t recommend him highly enough. If you’re considering a luxury watch or jewelry purchase, ask for Ben—he will elevate the experience in every possible way.

Thanks Ben!!

Brilliant professional

When in store we were informed that resizing rings is no problem. We are loyal customers and bought an engagement ring, now a little too small. When wanting to make an appointment for risize, we were brushed off. The ringwould have to go back to the manufacturer's service department and take 2 to 4 weeks. And... they may not be able to do it. This is beyond rediculous. I may have to wait a month for a resize and possibly with no result. Lunns says they have excellent service.... so give served in real life not just on paper. I want to complain as it is so against what I thought they stand for. Plus it goes against what we were promised in the shop.

I was was treated like a first class customer. Emma was so helpful and friendly. I am so happy with my watch and could not ask for more. 5 Stars *****

Incredible service, massive thank you to Luke who has been probably completely bombarded with my questions over a few visits and phone calls but always had an answer or was able to help. He is full of knowledge and a true expert at what he does. He helped me every step of the way which lead to my first Rolex Purchase on Sunday which begins my journey with Rolex, can’t wait for the next time. Thank you

I ordered the Tudor BB58 watch online & collected it from the Tudor store, It was a really good experience The staff were polite and helpful I couldn't recommend it more. Thank you..

I live locally and would regularly pop into the Omega Boutique in Belfast, I know most of the staff in there and they’re so professional and friendly. Travis is who I’ve dealt with the most so this review is really just to highlight what an all round gentleman he his, nothing is any trouble and he’s helped me source replacement cards, refurbish and repair Omega bracelets and more recently when I bought a new Speedmaster for myself he was just brilliant. Myself and my partner were treated to some bubbly and we had a superb experience. I just recently bought an additional strap for the watch and once again Travis did everything for me and when it arrived it was fitted perfectly. All of the staff are super friendly and as my collection grows I’ve no doubt in buying from Lunn’s again.

Second time I have tried the trade in to trade up advertised by lunns and once again got told they have no room for the three pieces I offered. An Omega, Tudor and Tag Heuer all full sets previously bought from Lunns as well.

Got a pleasant call.and explanation which was much appreciated.

I had the pleasure of being in the Tudor shop Queens Arcade Belfast on Saturday. A really lovely surprise organised by my son. This unforgettable experience was made truly exceptional by the outstanding Grainne McCormack and Brett. I have never experienced such excellent customer service. To be honest it was so much more than that. Grainne was warm and welcoming, creating such a relaxing atmosphere yet still reflecting the luxurious beauty of the Tudor brand. Also a big thank you to Brett who wonderfully sorted the links. Grainne you have no idea what a special experience you gave me. Thank you.

Well looked after and was offered a good selection of alternatives for what I had in mind for my wife’s birthday.
Very professional in all respects.

The staff were really professional and extremely friendly and the overall experience was top class. I was greeted at the door when I entered the store, offered drinks and snacks and the lady to assisted me was really friendly and knowledgeable about the product I was buying.

We purchased an eternity rings from Lunn's.
From our first visit we found our experience was very good,staff were very friendly, knowledgeable and the ambience was just perfect.

Extremely welcoming and treated with kindness throughout, Claire was not pushy in the sale but explaining everything in a very professional way.

Great place to shop for top brands of watches they do know how to look after their customers great shopping experience when looking for high end watches

Great service and delivery was early

I love the selection of watches available as I am a keen collector of watches and am never disappointed. I recently purchased a Tudor watch and am delighted with it. I will definitely buy more from Lunn’s. The customer service and care is exceptional.

The people at Lunn's are your greatest asset as I truly feel like a valued customer and enjoy every interaction. The Victoria Square team is amazing, and in particular Dawn's ability to build relationships and keep me engaged even when I am not physically in the store is second to none. The magazines/brochures with the hand written personalised notes, the keeping in touch messages, event invites, and the warm and unhurried in-store experience all add up to real luxury relationship. Love dealing with Lunn's.

Great customer care.polite and effective in doing there jobs.felt relaxed and cared for as soon as we walked through the door.
Explained all about the watches that I needed to know ,how it worked ,the reducing of the size of the strap,that they covered the sorting of the guarantee which was huge for me.loved the time I spent there.big thanks to the gent who served me on the 3 occasions me and my wife spent there.

Excellent friendly service in Omega. Conor and Aiden were very helpful.