Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Bought a ring from here and it looked like cheap tat. Returned it at my own expense and have proof of postage but they’re claiming the ring was never received so won’t refund me. My experience has bee... Toon meer
Bedrijf heeft geantwoord
I’m so happy with the jewellery I ordered it’s beautiful and unique. Comes in lovely packaging would be ideal for gifting. I have already ordered another ring. There was an issue with my delivery whic... Toon meer
Bedrijf heeft geantwoord
Amazing customer service!! I purchased a gorgeous ring, after a couple of days of wearing it I noticed a few stones had fallen out. Email sent, replacement offered and accepted. Unfortunately the... Toon meer
Beautiful item, even better than expected. Excellent value for money. Delivered very quickly in lovely packaging. A new favourite for really different, interesting jewellery. I have now ordered pieces... Toon meer
Luxe Tones is a British jewellery brand on a mission to offer on-trend unique jewellery at affordable prices, for every occasion. As seen in Vanity Fair, Cosmopolitan, Heat & more. 30 Day Returns. Same-Day Dispatch. Satisfaction Guarantee. Free Shipping.
Suite 3, 40 Fullers Court, Lower Quay Street, GL1 2LW, Gloucester, Verenigd Koninkrijk
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Service was good, delivered swiftly and presented well, but sadly the ring was not well made. Quite light and flimsy. I feel the stone may come out quite soon?
Very disappointed huge errings , and look very cheap because of the size !
I’m loving the style but am also a little disappointed at the size of them
I bought the Evangalina Green Feather drop earrings and they are absolutely beautiful!!…..well made, lovely quality and go with my dress perfectly!!
Customer service superb and delivery amazingly fast…..very happy….😊
Lovely jewellery, great value for money, easy to order and no issues at all with delivery.
My experience with Luxe Tones was absolutely excellent. Chris was extremely helpful, I was very impressed with their customer service.
The jewellery is gorgeous and they have a huge range at very realistic prices.
I highly recommend Luxe Tones and wouldn't hesitate to give them a higher rating of 5* if I could.
Overpriced and terrible quality. Ordered 2 types of earrings. Both earring clasps broke at first wear. Really flimsy metal. Asked for a refund a month ago and was promised one. Still waiting….

Antwoord van LUXE TONES
Very impressed!!! Love the quality...Well worth giving Luxe Tones a try.
Have previously bought 2 pairs from this company and love them. However most recent pair had a green glass finish. Gold clasp part no problems but after 3 wears the green is fading rapidly and now just look insipid. Disappointed as sent email with photos ..no reply. Thought better of this company
Footnote
Company have professionally and swiftly dealt with issue.

Antwoord van LUXE TONES
I ordered two beautiful pairs of earrings which arrived beautifully packaged and quickly. Unfortunately one pair had got damaged during delivery. I contacted customer service who got back to me almost instantly and sent me a replacement pair which also arrived super quickly. Both pairs are stunning and the customer service was perfect so I will definitely be ordering more from them in the future. Thanks Luxe Tones ❤️
The earrings were just like the picture, and really pretty. Arrived when they said they would, and good communication.
DELIGHTED WITH MY PURCHASES MAXINE MCINTYRE
i ordered two pearl necklaces as Xmas presents, I loved so much I ordered for myself The delivery was quick and the presentation packaging was so lovely too. I look forward to ordering more in the future.
The earrings I bought lasted 4 wears (over 6weeks) then the stone in the middle fell out. I knew they were cheap but I had still hoped for more than this.
The website itself is nice (lots of lovely things to be tempted by), ordering was easy and delivery was prompt but I guess you get what you pay for - low quality.
Have brought a few items bracelet and mostly earrings they are all good quality and good designs I’m happy with everything
Very beautiful designs and lovely packaging, but the quality of some of their items is cheap. I bought their star and moon earrings months ago, and within the first month, the gold plating had already started to chip. However, another pair of earrings I’ve bought from them is still going strong, so idk if it just depends on the style and design of their items?
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.