É uma porcaria. Eu usava o serviço há bastante tempo e, no mês passado, comprei um plano de 12 meses (200 GB e 30 dias de dados ilimitados) que custava 8 euros, mas eles debitaram 10 euros duas vezes.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Trying to get my phone working paid with my CREDIT CARD, no not activating because l dont have The right Address??? Your Company should have better, question, l use my phone only when l am in Portu... Toon meer
Bedrijf heeft geantwoord
Lyca Mobile was my first choice to try on my first trip to Portugal and I definitely don’t regret it. Everything worked smoothly, the service was reliable, and I had a great experience throughout my t... Toon meer
Bedrijf heeft geantwoord
Could not buy esim as the all the payment types, credit card, debit card google pay all rejecting as insufficient fund available Was trying to buy Esim costing €8. Even my friend tried with his cre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contactgegevens
1050-127, Lisbon, Verenigd Koninkrijk
- lycamobile.pt
2,9
Gemiddeld
2K reviews
Vraagt klanten om een review
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I bought a SIM card a few days ago
I bought a SIM card a few days ago, but it's been blocked and isn't working. The network cut out after I traveled to France. I used the number for a banking app, and now I can't access my bank account.
18 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We’re truly sorry to hear that your SIM was blocked and stopped working after you travelled to France. We understand how concerning and frustrating this must have been, especially as it has affected access to your banking app, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concerns and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Very easy to purchase on the app
18 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We are so pleased to hear that you found the purchase process on our app to be very easy. Your positive feedback is greatly appreciated!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
L'agent Maximiano Gomes,de support…
L'agent Maximiano Gomes,de support Lycamobile ma vraiment aidé à résolu mon remboursement.cetais rapide merci beaucoup
17 september 2026
Review zonder uitnodiging
Please Help Me
I registered my sim but it is not working all time. It is always showing the E symbol which means the connection has lost.
Please help me, here is my mail address;
ececakar04@gmail
17 september 2026
Antwoord van Lyca Mobile PT
Dear Ece,
We’re truly sorry to hear that your SIM is not working consistently and that you’re experiencing poor network connectivity. We understand how frustrating this must be, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. Our team has noted your concern and will investigate this as a priority, working to resolve the issue as soon as possible.
We appreciate your patience and understanding. Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We're so happy to hear you had a nice experience using our Lyca SIM! We truly appreciate your satisfaction.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
920313879 i made a renew and the user…
920313879 i made a renew and the user was not credited. The number didnt get the value
18 september 2026
Antwoord van Lyca Mobile PT
Dear Reginald,
We appreciate you bringing this to our attention. Please share the name of the bundle that was not activated so that we check and assist.
As checked, we can confirm that the LYCA BOSS 100GB 12M bundle was successfully activated today. Please dial *137# from your Lyca Mobile number to check your bundle allowances.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Pavlo Pravosud,
We understand your concern that the service worked initially but stopped the following day. We’re sorry for the inconvenience caused. Please share your Lyca Mobile number and reference number through our private channel so we can check the service status and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Network very weak
Need data for long date and need to improve the network because it is very week nowdays.
17 september 2026
Antwoord van Lyca Mobile PT
Dear Kshetra
We understand your concern about needing longer-duration data plans and experiencing weak network coverage recently. We’re sorry for the inconvenience caused. Please share your Lyca Mobile number and reference number through our private channel so we can check the network issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Poor network
17 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We understand your concern about the poor network coverage you have experienced. We’re sorry for the inconvenience caused. Please share your Lyca Mobile number and reference number through our private channel so we can check the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Hi Jarnail Singh,
We are so happy to hear that you find our company very good! Thank you for sharing your positive feedback with us. We truly appreciate your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Everything is wrong i bought this…
Everything is wrong i bought this subscription to have another number but i don’t even know what is my new number so i would like to rate this zero 0
17 september 2026
Antwoord van Lyca Mobile PT
Hi Muhammad ibrar,
We appreciate you sharing your experience. We understand your frustration regarding not knowing your new number after purchasing the subscription. After activating the SIM dial*#122# to know the Lyca Mobile number,
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Its because the net bundle i have…
Its because the net bundle i have choosen is 5,60€ but the balance you have deducted is 7€ from my account
17 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We understand your concern about being charged €7 when you expected the bundle price to be €5.60. We’re sorry for the confusion caused. Please share your Lyca Mobile number and reference number through our private channel so we can check the bundle and payment details and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Hi José Quintas,
We are sorry to hear about the signal issues you're experiencing. We understand how frustrating it can be when your service stops frequently. We've noted your concern and our team is investigating this as a priority to improve your experience.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with everything. We truly appreciate your support and trust in Lyca Mobile.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I paid online for Esim card to keep the…
I paid online for Esim card to keep the original number 9201......but they gave a new number
Bad service
16 september 2026
Review zonder uitnodiging
Antwoord van Lyca Mobile PT
Hi Hamza Attaakili,
We understand your disappointment after purchasing an eSIM to retain your original number but receiving a new number instead. Please note that once you receive the new number, you need to submit a number transfer request online to retain your original number.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Baljinder Singh,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Caution
Caution: There is a subscription here, which is difficult to cancel. I only wanted a 30-day tourist credit and now lyca continues to book diligently. Please cancel your flat immediately and, above all, give yourself a password. Thank you for the unnecessary post-processing.
Thank you for your quick response and the changed condition in my account. One could point out for the future that the flat is automatically extended. If no debit is made next month, I would also like to improve this rating, but I will wait until then. Greetings
18 augustus 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We are sorry to hear about the difficulty you experienced with your subscription and the cancellation process.
We would to inform you that Lycamobile bundles are set to auto-renew by default to prevent service interruptions. The card used for the initial purchase will also be used for future renewals. However, customers can modify the renewal settings at any time by logging into their Lycamobile account.
As requested, we have successfully deactivated auto-renewal for your Lyca Mobile number.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I am unable to receive service of the…
I am unable to receive service of the Sim card this so ridiculous that you call to the customer service and the call was hanged up by a employee suddenly during service despite solving the the problem that I have
16 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We understand your frustration about being unable to use your SIM card and the call ending before your issue was resolved. We’re sorry for the inconvenience caused. Please share your Lyca Mobile number and reference number through our private channel so we can review the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Hi Karan,
We're so happy to hear that you're enjoying our network, service, and affordable prices across Europe. Thank you for sharing your positive experience with us!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Excellent ligne
15 september 2026
Antwoord van Lyca Mobile PT
Cher Ismail,
Merci pour votre retour positif ! Nous sommes ravis d'apprendre que vous profitez d'une excellente qualité de réseau avec Lyca Mobile. Nous apprécions sincèrement votre soutien !
Cordialement,
Équipe de gestion des avis LycaMobile,
trustpilotreview@lycamobile.com
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