É uma porcaria. Eu usava o serviço há bastante tempo e, no mês passado, comprei um plano de 12 meses (200 GB e 30 dias de dados ilimitados) que custava 8 euros, mas eles debitaram 10 euros duas vezes.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Trying to get my phone working paid with my CREDIT CARD, no not activating because l dont have The right Address??? Your Company should have better, question, l use my phone only when l am in Portu... Toon meer
Bedrijf heeft geantwoord
Lyca Mobile was my first choice to try on my first trip to Portugal and I definitely don’t regret it. Everything worked smoothly, the service was reliable, and I had a great experience throughout my t... Toon meer
Bedrijf heeft geantwoord
Could not buy esim as the all the payment types, credit card, debit card google pay all rejecting as insufficient fund available Was trying to buy Esim costing €8. Even my friend tried with his cre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contactgegevens
1050-127, Lisbon, Verenigd Koninkrijk
- lycamobile.pt
2,9
Gemiddeld
2K reviews
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Antwoord van Lyca Mobile PT
Dear customer,
We appreciate your feedback regarding network issues. We are always working to improve our services for everyone.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Hi Jiwankharal,
We're glad to hear you found our service good and appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The internet is very slow mostly times…
The internet is very slow mostly times signals drop🤷🏻♂️.
16 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We are sorry to hear that you are experiencing slow internet speeds and frequent signal drops. We understand how frustrating this can be. We have noted your concern and are investigating this issue to improve our network performance. We appreciate your patience and understanding.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
They show me that 12 months plan…
They show me that 12 months plan recharge 5.60 every month but lyca charge me 7 euros ..why is that ?
15 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We appreciate you bringing this billing discrepancy to our attention. We understand your concern regarding the difference in your monthly charge. Please share the Lyca Mobile number and the order confirmation email so that we can check and get back to you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We are glad you enjoyed your experience. We appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The best in the world 🌍
15 september 2026
Antwoord van Lyca Mobile PT
Dear customer,
We're so happy to hear such wonderful feedback! Thank you for sharing your positive experience with us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Good evening
Good evening, many times everyday network issues . Please solve that problem. Thank you
15 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We understand your concern about experiencing network issues several times each day. We regret the inconvenience caused and would like to investigate this further. Please contact us through our private channel with your Lyca Mobile number and location details so we can check the network issue and assist you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I haven't received my refund yet.
14 september 2026
Review zonder uitnodiging
Antwoord van Lyca Mobile PT
Dear Alam Jumon,
We understand your concern about the refund. Please share the refund reference number so that we can check and assist.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Its show 5.25 euro for 50gb bundel but…
Its show 5.25 euro for 50gb bundel but money deducted 7 euro
15 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We understand your concern about being wrongly charged, and we regret the inconvenience this may have caused. Please share the transaction details or a screenshot of the charge via our private channel so we can review and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
If can send msg in english more good…
If can send msg in english more good can understand local language new person cannot understand
11 augustus 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We appreciate your feedback regarding language options. We understand the importance of clear communication and will explore ways to better accommodate English speakers.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to know that you’re impressed with our service. We truly appreciate your support and trust in Lyca Mobile.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Hi Nischal,
We are concerned to hear your data isn't working. Please reach out to us so we can investigate this issue for you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I bought an internet package from Lyca…
I bought an internet package from Lyca Mobile and the experience has been fantastic. Seamless browsing and fast speed!
Honestly, Lyca Mobile offers one of the best internet packages. Smooth connection and great performance
14 september 2026
Antwoord van Lyca Mobile PT
Hi MUHAMMAD SAJJAD,
We are so pleased to hear about your fantastic experience with our internet package! We are delighted that you are enjoying seamless browsing and fast speeds. Thank you for your wonderful feedback; it truly motivates us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
There is good plan for 30 days
There is good plan for 30 days, who want to use 50 GB or 20-50 GB. There are no such packages.
14 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
Thank you for sharing your feedback regarding our available 30-day plans. We understand your preference for packages offering around 20–50 GB of data and appreciate your suggestion. We will share your feedback with the relevant team for consideration when reviewing our plan offerings.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
check what is being taken from your account
Unclear, and therefore, dishonest accounting.
Reply from lycra:-
"Please contact us through our private channel with your Lyca Mobile number and relevant transaction details so we can review the account and provide clarification."
This, I have already done. Hence the negative feedback.
9 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We understand your concerns regarding unclear charges and account information. We regret any confusion this may have caused and take your feedback seriously. Please contact us through our private channel with your Lyca Mobile number and relevant transaction details so we can review the account and provide clarification.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
very easy to top up
14 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We're happy to hear that topping up was easy for you. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Failed payment and expensive calls
Failed payment twice with my Mastercard and once with Visa card. Later payment successful. 2nd thing very expensive call for Asian countries.
14 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We appreciate you sharing your experience with the payment issues and call costs. We understand how frustrating it is when payments fail, and we are actively looking into improving our payment processing. We are also reviewing our pricing for international calls to ensure we offer competitive rates.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We are sorry to hear about your frustrating experience with slow internet and issues with our app. We understand how inconvenient this can be. We have noted your concerns and our team will investigate these issues as a priority to improve your service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Hi Joseph O,
We're glad to hear that you found our online top-up process easy to use. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Ordered wrong sim
I ordered an e sim for a relative before realising their phone didnt accept esim. I got in touch with Lyca and they refunded me the payment.
Great service. Thank you
19 augustus 2026
Review zonder uitnodiging
Antwoord van Lyca Mobile PT
Hi Carina Alves,
We are so pleased to hear that we could assist you with the eSIM and process your refund efficiently. Your positive feedback about our service is greatly appreciated, and we are glad we could help resolve the situation for you. Thank you for sharing your experience!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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