É uma porcaria. Eu usava o serviço há bastante tempo e, no mês passado, comprei um plano de 12 meses (200 GB e 30 dias de dados ilimitados) que custava 8 euros, mas eles debitaram 10 euros duas vezes.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Trying to get my phone working paid with my CREDIT CARD, no not activating because l dont have The right Address??? Your Company should have better, question, l use my phone only when l am in Portu... Toon meer
Bedrijf heeft geantwoord
Your customer service is a shit … I think Lyca should closed by everybody … in my experience I call 1000 times to get back even recharge even verified owner …and even do sim swap they didn’t give netw... Toon meer
Bedrijf heeft geantwoord
Lyca Mobile was my first choice to try on my first trip to Portugal and I definitely don’t regret it. Everything worked smoothly, the service was reliable, and I had a great experience throughout my t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contactgegevens
1050-127, Lisbon, Verenigd Koninkrijk
- lycamobile.pt
2,9
Gemiddeld
2K reviews
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Antwoord van Lyca Mobile PT
Hi customer,
We're so glad to hear you enjoyed your experience with us! We truly appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very bad service charges 4 times money…
Very bad service charges 4 times money and still saying renew failed due to insufficient balance but i have a balance on my bank account. Totally disappointed. Any how i renew today my pack but still im not satisfied if i had a option i will change the sim card but i didnt have option anyway thank you for your service but no thank you. Maybe soon i will get my money back and when i call customer care number ai girl speak totally irritating hard to get call with real person on customer care service damn it
9 september 2026
Antwoord van Lyca Mobile PT
Dear Bishal Lama,
We understand your disappointment regarding the multiple charges, renewal issue, and difficulty reaching our customer support team. We regret the inconvenience caused and appreciate you sharing your experience.
We would like the opportunity to review the charges and assist. Please contact us with your Lyca Mobile number and transaction details so we can investigate further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I purchased 2 eSIMs - one works, another does not.
I purchased 2 eSIMs.
One activated OK, the second one did not and every time I scan the QR code I get an error message that there were too many attempts activating this SIM.
The second issue is that I could not create an online account. It asks me for a password but there is no option to create a password for the first time.
You need to fix those bugs and have a phone number I can call to activate the second eSIM.
5 september 2026
Antwoord van Lyca Mobile PT
Dear Alexei,
We understand your concerns after successfully activating one eSIM but experiencing repeated errors with the second one. We also regret the difficulties you faced when trying to create your online account. We appreciate you highlighting these issues. Please share the screenshot of error message and the SIM order details and this will help us to check and assist.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Hi customer,
We are so happy to hear that you consider our network to be great! Thank you for your wonderful feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Facilidade em responder ao meu assunto.
Facilidade em responder ao meu assunto.
Clareza no problema
9 september 2026
Review zonder uitnodiging
Antwoord van Lyca Mobile PT
Prezada Carla Salvador,
Agradecemos pelo seu feedback positivo! Ficamos felizes em saber que você recebeu uma resposta rápida e considerou as informações claras e úteis. Agradecemos imensamente o seu apoio.
Atenciosamente,
Equipe de Resolução de Avaliações da LycaMobile,
trustpilotreview@lycamobile.com
Lyca Mobile was my first choice to try…
Lyca Mobile was my first choice to try on my first trip to Portugal and I definitely don’t regret it. Everything worked smoothly, the service was reliable, and I had a great experience throughout my trip. Since then Lyca has become my first and only choice whenever I travel to Portugal. Definitely the best option for me!
30 augustus 2026
Antwoord van Lyca Mobile PT
Hi Hamza El Faitah,
We are so happy to hear that our service was reliable and contributed to a great experience during your first trip to Portugal!
It's wonderful to know that we have become your preferred choice for your travels there. We truly appreciate your positive feedback and look forward to continuing to provide you with excellent service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I was not able to get it to connect
I was not able to get it to connect. It said it sent a code to my mobile bubble but it’s an unknown mobile number plus I can’t even get help due to the number showing invalid.
8 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We understand how frustrating it must be to receive a verification code on a mobile number you don’t recognise and then be unable to get assistance because the number is showing as invalid. We appreciate how difficult this can make the activation and account access process.
Please share your Lyca Mobile number and relevant order or activation details with us via private message so we can investigate the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Good one i know from my big brother it…
Good one i know from my big brother it was supert
8 september 2026
Antwoord van Lyca Mobile PT
HI Swostik Amgai,
We're so happy to hear you enjoyed our product, and we appreciate you sharing your positive experience with us!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Some time net is slow
8 september 2026
Antwoord van Lyca Mobile PT
Hi customer,
We appreciate your feedback regarding the internet speed. We are actively working to improve our network performance for everyone.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We're glad to hear you had a good experience with our service. We appreciate your positive feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Hi Md. Hasanuzzaman,
We're happy to hear that our network is performing well for you. We appreciate your feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Subject
Subject
Complaint About Unauthorised Data Charges and Package Activation Failure
Dear Lyca Mobile Customer Service,
I would like to make a serious complaint about an issue with my Lyca SIM.
Since yesterday, I have tried many times to purchase a data package, but the package activation has repeatedly failed. However, whenever I turn on mobile data while there is money in my account, Lyca immediately deducts my balance for data usage.
Just now, I tried again and turned on mobile data for only a very short time, and my entire remaining balance was deducted, leaving my account balance at zero.
This is extremely frustrating and unacceptable. If I am trying to purchase a package but the package cannot be activated, why is my account balance being charged for data usage instead?
Please investigate this issue urgently, explain why my balance was deducted, and refund the amount that was wrongly charged. I also request that you fix this problem so that it does not happen again in the future.
I expect a proper explanation and a solution as soon as possible.
Kind regards, Abu Taher
7 september 2026
Antwoord van Lyca Mobile PT
Dear Abu Taher,
We appreciate you bringing these serious concerns to our attention regarding the unauthorized data charges and the difficulties you've experienced with package activation. Please share a screenshot of the error message so we can check the issue and assist you further.
Regarding the data charges, if there is no active data bundle on your account, data usage will be charged from your Lyca Mobile main balance.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very good service lyca mobile
6 september 2026
Antwoord van Lyca Mobile PT
Hi GURMEET,
We are so pleased to hear about your positive experience with our service! Thank you for taking the time to share your feedback. We truly appreciate your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Hi Afarat Rahman,
We're so happy to hear you enjoyed your experience with us. Your positive feedback is truly appreciated!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
i buy ESIM CARD BUT WE DIDNOT CORD FOR…
i buy ESIM CARD BUT WE DIDNOT CORD FOR ME GMAIL.
6 september 2026
Antwoord van Lyca Mobile PT
Hi Jyoti Bhandari,
We are concerned to hear that you did not receive your eSIM card via email as expected. We are actively investigating this delivery issue to ensure it is resolved promptly for you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
very bad app lyca 920298307 recharge…
very bad app lyca 920298307 recharge automatically please cancel this number automatically recharge
2 september 2026
Antwoord van Lyca Mobile PT
Dear Swinky,
We understand your concern regarding the automatic recharge on your Lyca Mobile number and your request to cancel the automatic renewal. We regret the inconvenience caused and would like to help you with this.
As requested, we have successfully deactivated the Auto-Renewal on your plan. You will not be automatically charged for the next renewal.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
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