Trying to get my phone working paid with my CREDIT CARD, no not activating because l dont have The right Address??? Your Company should have better, question, l use my phone only when l am in Portu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
É uma porcaria. Eu usava o serviço há bastante tempo e, no mês passado, comprei um plano de 12 meses (200 GB e 30 dias de dados ilimitados) que custava 8 euros, mas eles debitaram 10 euros duas vezes.... Toon meer
Bedrijf heeft geantwoord
Lyca Mobile was my first choice to try on my first trip to Portugal and I definitely don’t regret it. Everything worked smoothly, the service was reliable, and I had a great experience throughout my t... Toon meer
Bedrijf heeft geantwoord
Não queria que o plano fosse renovado no dia 12 de Setembro e fizeram-me o débito no cartão de crédito e a renovação, mesmo depois de ter ligado para o serviço ao cliente para cancelarem a renovação!... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contactgegevens
1050-127, Lisbon, Verenigd Koninkrijk
- lycamobile.pt
2,9
Gemiddeld
2K reviews
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very bad app lyca 920298307 recharge…
very bad app lyca 920298307 recharge automatically please cancel this number automatically recharge
2 september 2026
Antwoord van Lyca Mobile PT
Dear Swinky,
We understand your concern regarding the automatic recharge on your Lyca Mobile number and your request to cancel the automatic renewal. We regret the inconvenience caused and would like to help you with this.
As requested, we have successfully deactivated the Auto-Renewal on your plan. You will not be automatically charged for the next renewal.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We understand your concern regarding the poor network quality and consistently slow speeds. We regret that the service has not been performing as expected and appreciate how important a reliable connection is.
Please share your Lyca Mobile number, handset make and model, and the location where you experience the issue through our private channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Sodiq,
We understand your concern regarding the data not being reflected on your account even after purchasing a package. We regret the inconvenience caused and would like to check the package status and your account details.
Please share your Lyca Mobile number and the package or transaction details through our private channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We're so glad to hear that you found the recharge process easy and convenient. We appreciate your positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We understand your concern regarding the poor network experience and regret that the service has not been working as expected.
Please share your Lyca Mobile number, handset make and model, and the location where you experience the network issue through our private channel so we can investigate and assist you further.
Best Regards,
LycaMobile Review Resolution Team
trustpilotreview@lycamobile.com
Complaint About App and Online Service
Hello, I would like to make a complaint about your service. I currently have a €12 credit balance on my account, but I am unable to use this credit to purchase a Lyca bundle. Instead, I am being asked to pay through my bank, which I do not think is fair because the €12 credit belongs to me and I should be able to use it for bundles or other available services.
I have tried using both the mobile app and the online service, but neither option allows me to use my credit balance. The app and online service should be improved. If a customer has available credit on their account, they should be able to use it to purchase bundles or other services as they choose.
Please look into this issue and provide a solution.
6 september 2026
Antwoord van Lyca Mobile PT
Dear Rai Husnain,
We understand your concern about being unable to use your €12 account credit to purchase a bundle, and we appreciate how frustrating this can be. We regret the inconvenience caused and value your feedback regarding the app and online service. Please contact us privately with your Lyca Mobile number and account details so we can review your balance and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I'm using lyca last two years it's…
I'm using lyca last two years it's providing good calling and internet Speed
3 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We are so pleased to hear that you've had such a positive experience with our calling and internet services over the past two years. Your feedback is truly valued!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Its a good mobile network
6 september 2026
Antwoord van Lyca Mobile PT
Hi Md shihab hasan jewel,
We are thrilled to hear that you find our mobile network to be good! Your positive feedback is greatly appreciated and encourages us to continue providing excellent service. Thank you for sharing your experience.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Customer Service Is The Shits
Trying to contact customer service is nigh onto impossible. Spent hours on hold. I had purchased and paid for a 12 month contract but could determine if this was finalised because I was unable to provide the pak/ purr number for my 10 year old SIM card. These people dont believe in making life simple.
5 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We understand your disappointment with the difficulties you experienced when trying to contact our customer service and the uncertainty regarding your 12-month plan. We regret that you had to spend so much time waiting for assistance and that the activation process was not as straightforward as expected.
Please share your Lyca Mobile number and order/reference details through our private channel so we can check the status of your plan and the activation process and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Sukhwinder Singh,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Hi Santosh,
We're sorry to hear about your experience regarding the very slow data network. We understand your frustration and apologize for the inconvenience caused. Please share the Lyca Mobile number and location so that we will investigate this as a priority to resolve the issue as soon as possible.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Connexion horrible et prélèvement non autorisé
Connexion horrible, débits terriblement lents même en 5G en pleine ville. Pire encore, Lyca renouvelle le plan d’un mois sans à aucun moment n’avoir reçu mon autorisation en prélevant plus (10€ contre 8€) tout en ayant un site défaillant pour vous empêcher d’annuler. J’ai d’ores et déjà pris contacte avec ma banque et j’envisage de saisir les autorités compétentes.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Lyca Mobile PT
Cher Victor,
Nous comprenons à quel point il est frustrant de subir des débits lents — même en 5G — et de rencontrer des difficultés concernant le renouvellement ou la résiliation de votre forfait. Nous vous présentons nos sincères excuses pour les désagréments occasionnés. Vos remarques concernant la qualité du réseau, la facturation et le fonctionnement du site web sont précieuses ; elles seront transmises aux équipes concernées pour examen.
Cordialement,
L'équipe de gestion des avis LycaMobile,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Prem,
We are delighted to hear that you had such a positive experience with our service. Thank you for your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We understand how frustrating it is to experience poor network coverage and unreliable data service. We regret the inconvenience caused and appreciate you sharing your feedback. Please contact us privately with your Lyca Mobile number and location so we can investigate the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Уважаемый клиент
Нам очень жаль, что ваш номер не удалось активировать, а служба поддержки не ответила своевременно. Мы понимаем, насколько это неприятно, и приносим извинения за доставленные неудобства. Мы обязательно передадим ваш отзыв соответствующему подразделению, чтобы помочь улучшить процесс активации и качество работы службы поддержки.
С уважением,
Команда LycaMobile по работе с отзывами,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear SANJEEV,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
It’s like Lyca mobile started to scam…
It’s like Lyca mobile started to scam people. I did 12 month plan for 50GB 5.60€ only and in the payment they put amount is 7€ i should pay 🙄🙄 and they take 7€ and give receipt only 5.60€😡
4 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We understand your concern about being charged €7 when you expected to pay €5.60 for the 12-month 50GB plan. We appreciate you bringing this discrepancy to our attention and understand why this would be concerning.
Please contact us via private message with your Lyca Mobile number and payment reference, so we can review the transaction and clarify the additional charge.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We're happy to hear that our customer service was very nice. We appreciate your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We appreciate your feedback and understand that you've experienced some issues. We are always working to improve and value your input.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
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