Trying to get my phone working paid with my CREDIT CARD, no not activating because l dont have The right Address??? Your Company should have better, question, l use my phone only when l am in Portu... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
É uma porcaria. Eu usava o serviço há bastante tempo e, no mês passado, comprei um plano de 12 meses (200 GB e 30 dias de dados ilimitados) que custava 8 euros, mas eles debitaram 10 euros duas vezes.... Toon meer
Bedrijf heeft geantwoord
Lyca Mobile was my first choice to try on my first trip to Portugal and I definitely don’t regret it. Everything worked smoothly, the service was reliable, and I had a great experience throughout my t... Toon meer
Bedrijf heeft geantwoord
Não queria que o plano fosse renovado no dia 12 de Setembro e fizeram-me o débito no cartão de crédito e a renovação, mesmo depois de ter ligado para o serviço ao cliente para cancelarem a renovação!... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Lycamobile Portugal oferece chamadas nacionais e internacionais a preços low-cost. Peça o seu cartão SIM gratuito e ligue para o Mundo por muito menos com as mais recentes ofertas e planos.
Contactgegevens
1050-127, Lisbon, Verenigd Koninkrijk
- lycamobile.pt
2,9
Gemiddeld
2K reviews
Vraagt klanten om een review
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Lyca Mobile PT
Dear Customer,
We're happy to hear that our customer service was very nice. We appreciate your kind words!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
We appreciate your feedback and understand that you've experienced some issues. We are always working to improve and value your input.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Contratei e meu chip não funciona já…
Contratei e meu chip não funciona já foram gastos 12 euros com ele e nada de funcionar
3 september 2026
Antwoord van Lyca Mobile PT
Prezada Fernanda,
Compreendemos o quanto é frustrante ter contratado o serviço e ainda não conseguir utilizar seu chip, especialmente após já ter gasto 12 euros sem sucesso.
Por favor, entre em contato conosco por mensagem privada, informando seu número Lyca Mobile e os detalhes do pedido ou da ativação, para que possamos investigar o problema e ajudá-la.
Atenciosamente,
Equipe de Resolução de Avaliações da LycaMobile,
trustpilotreview@lycamobile.com
My connection often disconnects for no…
My connection often disconnects for no apparent reason and I have to restart my phone to recover it which doesn't always work. There is weak or no connection in many places in the city where my other sim card works. Overall bad connection and bad service coverage. The good thing is that it's cheap and easy to reload.
3 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We appreciate you sharing your experience with us. We are concerned to hear about the frequent disconnections and inconsistent service coverage you've encountered. Please share the Lyca Mobile number and location so that we can check and assist.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I lost my internet deta very fast I am…
I lost my internet deta very fast I am trying to figure out but I don't know about it
3 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We understand how frustrating it is when your internet data runs out much faster than expected, especially when you’re unsure what is causing the usage. We appreciate you bringing this to our attention and would like to help investigate.
Please contact us via private message with your Lyca Mobile number and details of your current plan, so we can review the data usage and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Best sim card from Portugal
Hello my Name is Narayan Koirala
I liveing Portugal madeira and i we'll
Work Resturent and bar as waiter.
3 september 2026
Antwoord van Lyca Mobile PT
Hi Narayan koirala,
We appreciate you taking the time to share your experience. It sounds like you're working in the restaurant and bar industry in Madeira, Portugal. We value your feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Sandip Thapa,
Thank you for your feedback. We’re glad to know your overall experience has been good, although we understand that the service does not always work as expected. We appreciate your comments and will continue working to improve the reliability of our service.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Just now started.
2 september 2026
Antwoord van Lyca Mobile PT
Dear Vijaya Rai,
We are glad to know that the service has just started working. Thank you for the update, and we appreciate your patience.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear Customer,
Reading reviews like yours completely brightens up our day!
Knowing we have hit the mark for you inspires our team to keep pushing for the best.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Dear customer,
We understand your concern about being charged €7 when you expected the top-up amount to be €5.40. We appreciate you bringing this to our attention and would like to check the transaction details.
Please contact us via private message with your Lyca Mobile number and payment reference, so we can review the charge and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
The eSIM won’t activate after repeated…
The eSIM won’t activate after repeated attempts over several days.
29 augustus 2026
Antwoord van Lyca Mobile PT
Dear Niels Norgaard,
We understand how frustrating it is to spend several days repeatedly trying to activate your eSIM without success. We appreciate you bringing this to our attention and would like to help resolve the issue.
Please contact us via private message with your order details and any error message displayed, so we can check the activation issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
It's great 👍😃👍
2 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We love having you with us, and we appreciate you taking a moment to drop such kind words.
Your support keeps us going strong!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Antwoord van Lyca Mobile PT
Deas customer,
We understand your concern about the slow internet speed and appreciate your feedback. We recognise how important a fast and reliable connection is and will share your comments with the relevant team.
Please contact us via private message with your Lyca Mobile number and current location, so we can check the connectivity in your area and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I’m not happy with Lyca’s internet…
I’m not happy with Lyca’s internet because it doesn’t work well. I’m only using it because I have no other choice at the moment. I’ll get another SIM card soon.
2 september 2026
Antwoord van Lyca Mobile PT
Dear Customer
We understand your disappointment with the internet service and recognise how frustrating it is when the connection does not work as expected. We appreciate you sharing your honest feedback and would like the opportunity to improve your experience.
Please contact us via private message with your Lyca Mobile number and current location, so we can check the connectivity issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I cannot confirm and submit…
I cannot confirm and submit registration despite all fields being correctly filled out.
2 september 2026
Antwoord van Lyca Mobile PT
Dear Julien,
We understand how frustrating it is when you are unable to confirm and submit your registration despite completing all the required fields correctly. Please contact us via private message with your Lyca Mobile number and any error message displayed, so we can check the issue and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Not a good experience from you guys
2 september 2026
Antwoord van Lyca Mobile PT
Hi customer,
We are truly sorry to hear that your experience with us was not positive. We value your feedback. Can you please let us know your concern through an email so that we can help you.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
i live in portugal network so bad am…
i live in portugal network so bad am using 3 years lyca mobile but 2026 network so bad just range level 2 tower so bad plese increse this my network issue
1 september 2026
Antwoord van Lyca Mobile PT
Dear Customer,
We understand your concern about the poor network coverage you’ve been experiencing in Portugal, especially after using Lyca Mobile for three years. We appreciate your continued support and understand how disappointing it is to see such weak signal and limited coverage.
Please contact us via private message with your Lyca Mobile number and current location, so we can check the network coverage in your area and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I am very disappointed with Lyca’s 5G…
I am very disappointed with Lyca’s 5G network. Despite having a 5G SIM and a 5G-compatible phone, the internet connection is often very slow and unstable. The speed is nowhere near what I expected from a 5G service, and the connection frequently drops or becomes unusable.
27 augustus 2026
Antwoord van Lyca Mobile PT
Dear Ganesh thapa,
We understand how disappointing it is to have a 5G-compatible SIM and device but still experience slow, unstable, and frequently interrupted internet service. We appreciate you sharing this feedback and would like to investigate the connectivity issue.
Please contact us via private message with your Lyca Mobile number and current location, so we can check the network coverage and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I'm satisfied with the connection
I'm satisfied with the connection and the price. But for me, this is a second SIM card.
1 september 2026
Antwoord van Lyca Mobile PT
Hi Nikolay,
We are so happy to hear you're satisfied with our connection and pricing! It's great to know we're serving your needs as a second SIM.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Já é a segunda recarga que eu faço e…
Já é a segunda recarga que eu faço e meu plano não é ativado. Decepcionada.
1 september 2026
Antwoord van Lyca Mobile PT
Prezado cliente,
Compreendemos a decepção de recarregar sua conta pela segunda vez e constatar que o plano ainda não foi ativado. Agradecemos por nos informar sobre isso e gostaríamos de analisar o problema.
Por favor, entre em contato conosco por mensagem privada informando seu número Lyca Mobile e os detalhes da recarga, para que possamos verificar sua conta e prestar a assistência necessária.
Atenciosamente,
Equipe de Resolução de Avaliações da LycaMobile,
trustpilotreview@lycamobile.com
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