In the run up to selling my old iMac I had several questions which Jake (Team MacBack) answered clearly, quickly, honestly and efficiently. The process of collection and payment is super smooth. Y... Toon meer
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Lees wat reviewers zeggen
Absolutely fantastic service. I decided to sell my old work laptop to Macback and it was picked up promptly via their prepaid DPD courier service. The pickup was smooth and effortless and Macback have... Toon meer
Bedrijf heeft geantwoord
Sold MacBook Pro at best price compared to other sites. Submitted quote Friday, Mac picked up Saturday and packed into secure box. Tuesday quote agreed, money in bank Wednesday. Impressive ser... Toon meer
Bedrijf heeft geantwoord
From the first contact to collection, assessment, and payment, it took less than 72 hours. The response from Macback was prompt and professional. They paid the full amount they quoted. If you are hone... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Macback
Informatie afkomstig van verschillende externe bronnen
Best Service
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Fill in our quick quote form, choose your collection date and location. We will then collect your item for free from your door with custom made packaging and yes we are fully insured.
Fast Payment
We Pay within 48Hrs of the item being delivered to use. We can pay by PayPal or Faster Payment Bank Transfer
The Highest Prices Paid
We are a Specialist Mac Recycler, so we can pay the highest prices for your Mac. If you can find another Trade-in site that will offer more, we will match it. If the item dosnt meet your description we will make you an offer, should that offer be less than you want we will return your item FREE!
Contactgegevens
Unit 18 Maesglas Industrial Estate, NP202NN, Newport, Verenigd Koninkrijk
- 0800 849 1121
- noel.fox@lifecyclesolutions.net
- macback.co.uk
4,6
Uitstekend
2K reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thanks for your patience 👍
5 november 2025
Antwoord van Macback
Thank you for the 5-star review! We’re always happy to help and really appreciate your kind words. 👍
The MacBack Team
10yr old MacBook Air
Having finally updated my 10yr old MacBook Air, most of the resale companies wouldn't even offer me a price on my old Mac. Macback offered me £85 based on my appraisal, so I thought that was better than nothing.
The process was easy and the courier arrived to collect on time. Simply place the Mac and charger in his padded box and it was done.
A couple of days later, I received an email from Macback informing my appraisal wasn't accurate. They advised that it was in better condition than I had stated and increased my offer to £100. 24hrs later it was sitting in my bank account.
What a breath of fresh air to deal with an ethical company. For the sake of a mere £15, I have told everyone I know that was willing to listen and made the effort to leave a positive review.
13 november 2025
Review zonder uitnodiging
Antwoord van Macback
Thank you for the fantastic review! We’re delighted we could offer value for your MacBook Air when others couldn’t — and even more pleased that our assessment allowed us to increase your final offer.
It’s great to hear the collection was smooth, payment was quick, and that the experience stood out as fair and ethical. Your recommendation and the effort you’ve made to share it really do mean a lot to us.
Thanks again for choosing MacBack!
The MacBack Team
Is it a scam?
Received a £230+ valuation for my 10 year old (2015) iMac. Had been in perfect working order, so I graded it a B (in regular use until 2 weeks ago). DHL picked up just in the original box, with no additional packaging provided (unlike stated by Macback). They valued the Mac at £70 - graded at a D. Referred to something about "pink screen". If there was any fault with this Mac, it occurred in transit. Rejected the quote - rather give it away.
13 november 2025
Review zonder uitnodiging
Antwoord van Macback
Thank you for taking the time to leave your feedback. We’re sorry you’ve come away feeling disappointed, and we understand how frustrating it is when a revised quote doesn’t match your expectations.
To explain the change:
1. Screen Issue – “Pink Hue”
When your iMac arrived, our technicians identified a visible pink tint / hue on the display, most noticeable on lighter backgrounds. This is a common age-related issue on older 5K iMac panels, caused by uniformity changes in the backlight or LCD over time.
Importantly, this is not something that can occur in transit — it isn’t caused by impact or movement, but by natural ageing of the display. Because of this defect, the device could not remain in the Grade B category submitted in the online quote.
2. Grading Adjustment
The original valuation was based on a Grade B device in fully clear display condition. Once the screen tint was confirmed, the iMac had to be re-graded to a lower category, which unfortunately reduced the value. We completely appreciate that the machine appeared to be working well in daily use, but resale grading standards require us to factor in any visible display faults.
3. Packaging
For many collections we do provide packaging and padding via the courier, but if your booking was set up as “original box only”, no extra packaging is used.
As always, you were under no obligation to accept the revised offer. Your decision to decline it is fully respected, and we’ve returned the iMac free of charge.
It’s also important to mention that we cover all related costs — courier booking, collection, return shipping, and the full testing process — even when the revised valuation is due to information missed in the original quote. This ensures customers never pay anything, even if they choose not to proceed.
We’re genuinely sorry the experience wasn’t what you hoped for, but we hope this explanation provides clarity on why the quote changed and why the fault identified could not have been caused in transit.
The MacBack Team
Antwoord van Macback
Thank you for the 5-star review! We’re really pleased you received a quick response and that your quote was honoured exactly as advertised.
The MacBack Team
Excellent service
Excellent service, the pick up was prompt and the tracking excellent, the feedback on the item and condition was very quick as was the payment transfer. I would highly recommend the company it exceeded me expectations.
3 november 2025
Antwoord van Macback
Thank you for the excellent review, Rebecca! We’re delighted to hear the pickup was prompt, the tracking clear, and that the assessment and payment were completed so quickly.
It’s wonderful to know the experience exceeded your expectations — we truly appreciate your recommendation!
The MacBack Team
Antwoord van Macback
Thank you for the great review! We’re really pleased everything was made easy for you and that the transaction went smoothly.
The MacBack Team
Broken Mac but easy service
Broken Mac. Not worth much at all. But at least it’s been recycled and isn’t just sitting in a box under my bed anymore. Easy enough to do. Just needed to be in to hand over the Mac to the shipping people. Good service all round. Simple stuff.
11 november 2025
Review zonder uitnodiging
Antwoord van Macback
Thank you for the 5-star review! We’re really glad we could help give your broken Mac a second life through proper recycling — much better than it gathering dust under the bed!
It’s great to hear you found the process simple and the service smooth from collection to completion.
The MacBack Team
I was dubious but glad we chose macback
I was dubious, but could not fault this service.
The box to ship in was reassuring compared to selling direct on another seller platform, and the service was swift.
31 oktober 2025
Antwoord van Macback
Thank you for the great review! We’re really glad we could put your mind at ease and that the provided packaging and swift service made the process smooth and reassuring.
We appreciate you giving us a try — and we’re delighted the experience lived up to expectations!
The MacBack Team
Great experience with MacBack
This company is extremely efficient and they make the process of selling old equipment very easy. They are honest and reliable, they communicate well, and I would definitely use them again. Highly recommended.
10 november 2025
Review zonder uitnodiging
Antwoord van Macback
Thank you for the wonderful review, Judith! We’re so pleased to hear you found the process easy, efficient, and well communicated. Honesty and reliability are at the core of what we do, so it means a lot that this came through in your experience.
We truly appreciate your recommendation and would be delighted to help again in the future.
The MacBack Team
Couldn't give zero stars.
Couldn't give zero stars.
Quoted £210 - which I thought was fair. Received an offer of £10 - a 95% reduction, based on faults it did not have when I sent it. Shameless.
I can see from other (less 'well-managed') Google reviews, that they do seem to pull the same trick - decent valuation, then BAM... £10 offer.
8 november 2025
Review zonder uitnodiging
Antwoord van Macback
Thank you for your feedback, Tim. We’re sorry to hear you were disappointed with the revised valuation, but we’d like to clarify the reasons behind the change.
The online quote was submitted as a 2019 model with double the RAM and a fusion drive, however, the device we received was actually a 2015 model without a fusion drive and with lower specifications. In addition, the iMac arrived without a keyboard or mouse, and the screen showed visible screen burn and a pink border, which unfortunately meant it could not be graded as a “B” condition device.
These differences between the quoted and received specifications are what caused the reduction in valuation.
We never reduce prices unfairly or as a standard practice — our quotes are always honoured when the details match. We understand your frustration, but the assessment was made accurately based on the condition and model received.
The MacBack Team
Fantastic Service and Fair Price
After I decided to part with my iMac I did some research of who might buy it from me.
After using one of the big companies quotation service, I was offered £40, so I turned to Macback, a sponsored link.
Reading their TrustPilot reviews they were positive and when I requested a quotation it was for so much more than the other quotes.
They let me select the date of collection (I was on holiday for a week) so this was fantastic, then was kept updated about what to do, as well as the collection.
The box and padding were provided by the courier and they took it from me.
The process could not have been easier.
I was then informed my quoted price was going to be sent in full as it matched my description and the money arrived in my account later the same day.
Fantastic and outstanding!
Thank you so much.
7 november 2025
Review zonder uitnodiging
Antwoord van Macback
Thank you for the fantastic review, Simon! We’re delighted you chose MacBack and that the whole process — from getting a higher quote to choosing your collection date and receiving same-day payment — was smooth and stress-free.
It’s great to hear that everything went exactly as described, with the full quoted price honoured. We really appreciate your kind words and recommendation!
The MacBack Team
Simple and straightforward
Simple and straightforward, received the price quoted with regular communications throughout. Many Thanks
3 november 2025
WOW!
WOW!! What an amazing company. I was about to bin my old mac as apple would only offer a recycling service for it but they not only bought this off me but the transaction was extremely smooth. Would 100% use this service again. Thank you
4 november 2025
Review zonder uitnodiging
Recycling - MacBack Before Apple
I came across MacBack by accident after Apple gave me a recycling offer on my Mac of £0. My initial offer of £275 was reduced to £175 but this was my fault by selecting the wrong processor/processor speed at beginning of application. These guys were very professional and paid up on the same day. Take note of this before you rely on Apple for a price.
24 oktober 2025
Traded in my old iMAC - good
Traded in my old iMAC. Didn’t have the box anymore. I reset it to factory settings. Then MACBACK sent a packing box by DPD, and when it was delivered they also boxed up my iMac and then took it away to send back. Easy and convenient. Received what I was quoted - probably could have got slightly more if sold privately, but this was easier and I’m happy, and I didn’t have to pay for DPD (and older iMacs are heavy!) Would recommend for ease.
3 november 2025
Review zonder uitnodiging
Quick and efficient.
Very easy to organise a return.
Good communication from Macback during the entire process.
Return was processed very quickly and payment made immediately.
Would definitely use again.
30 oktober 2025
Very easy and straight forward
Very easy and straight forward. Very quick and efficient. Would recommend
22 oktober 2025
Fantastic Service
Fantastic Service! Collection carried out on agreed date and returned seamlessly. Furthermore they paid me far more than the original valuation and the money arrived on the same day.
27 oktober 2025
Always a great service
Always a great service. Have sold a few macs to macback.co.uk and never had any issues. Prompt payment and great communications throughout
31 oktober 2025
Review zonder uitnodiging
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