Macback Reviews 1.850

Great experience. Really simple process and money arrived in our account super fast too. Would recommend

We had a very smooth process with this, would recommend Macback to others.

Very easy to sell iMac with you. The fact that someone comes home to collect your product and get paid the day after, absolutely stunning. I loved it

Macback gave a good quote for the equipment, sent relevant packaging and were clear on their instructions. Easy process to follow, from start to receiving cash in my account , 2 weeks intotal.

Great service Would recommend for a good deal & service.

Service was prompt & transparent from initial quote, through to collection & final sale. I'm quite satisfied that I received the best trade in price for my Mac Mini, avoiding the headaches of listing, blind trading & packaging for resale. Throughout the transaction the collection, receipt & analysis of my item were swift & the communication consistent.

Great company. Easy to use site. Arranged courier on day of my choosing - weekend - replied as soon as iMac arrived. Money in my account the next day. Highly recommend

Easy to get a quote.
Quick response.
Quick payment.
I totally recommend Macback to anybody who needs to move their old Apple equipment on.

Fair valuation, DPD come to collect then ££ in your a/c two days later. Very easy and quick process.

Collection of my Mac was quick and the quotation provided was accurate and paid promptly.

Slick, easy service.

I sold two really old Macbooks to Macback and the experience was great. The arranged pickup by dpd was on time and confidence inspiring. Got slightly better quote than I expected. Money transferred within a day of them receiving. Would definitely recommend them

Another great experience selling an old iMac. In this case I actually received a higher amount than that originally quoted as the machine was in better condition than anticipated! I would not hesitate to use Macback again.

Simple to deal with, price paid as per offered - couldn’t ask for more! Good responsive comms too - thanks team!

Having read all the positive reviews for this company I thought I would get a quote for my iMac. This seemed competitive and would save me the trouble of selling it privately, so I arranged for a collection. As I didn't have any packaging, they have a system whereby they would send a box for me to put my computer in, reseal and use the return label inside.

I was going away for a few days so arranged collection for the next working day, Monday. However, I had an email on the Friday saying DPD would "deliver" on the Saturday to "exchange" my parcel which, it said, must be ready to exchange.

I was at home on the Saturday, as it happened, and when the courier arrived he asked for the exchange parcel so he could leave me with the empty box! I looked in the box and saw packaging but we couldn't find a return label. When I explained that I was meant to use that box for my computer, he said as he only had just over one minute per delivery he couldn't wait. I asked if he could leave the box and he said only "in exchange" for my parcel that was meant to be "ready". I explained that the original collection was booked for the Monday, so he said he'd arrange for that to happen.

I emailed MacBack about this issue on the Saturday, but heard nothing back from them on the Monday. So I phoned them and they said that it was too late for the Monday collection (not explaining why my original booking had somehow ended up on the Saturday, when I was expecting to be away anyway) and would change it for the Tuesday.

The DPD tracking said "being held at xxxx depot" and I had no time slot by 12pm as promised. So I contacted the depot, which was a call centre somewhere, and was told that it would be collected by the "end of the day", which he said was 7.30pm, even though MacBack said their couriers only work between 9am and 5pm.

I called MacBack at about 4.20pm and was on hold for 10 minutes and then cut off without having spoken to anyone. When I tried phoning again, I got the answerphone saying they were closed.

So, having lost all faith, I ended up sending them an email asking to cancel the whole thing, which they did the following day.

Having read some of the negative reviews, I saw that several people had been offered a lot less than the original online quote so I decided I would probably be better off selling my computer privately, rather than waste even more time having my computer assessed and then possibly having to have it returned for that reason.

Just don't expect to get what they quote, grade A means they want brand new...

I sold two items, the iMac I sent had a brand new and factory sealed Apple keyboard and sealed magic mouse.

It was marked down £60 for a scratch on the hinge. Not aware of it (the hinge is invisible while in use or looking from the front), but fair enough that's not 'new condition', no pics or further description to see what they're claiming though.

No additional credit for sending brand new sealed accessories.

Given they'll have opened (and therefore devalued) my new accessories to test, and appear to have damaged items while sending back in the past, safer just to accept the re-quote.

The other was marked down 20% because of a 'damaged charger'. No details or photos, but it worked fine when it was sent. Could've replaced the charger myself for less.

While their email communications are good, one of the items wasn't acknowledged as received until I chased with proof of delivery. They'd already acknowledged an item sent after that so it was obviously missed somehow.

Got the money in a couple of days after accepting the quotes to be fair.

It'd be 5 stars if:

- They provide photos of the damage they claim
- They clarify what the stages mean on their status update (does 'booked in' mean you know you have my item?)
- Not lose items
- Give credit for genuinely new accessories

Very good, efficient service. They offered the best price and money was in my account within a few days. The process was easy and my laptop collected on time and a strong box supplied to transport it. Would use again.

They made the experience very easy and the whole process was handled quickly and efficiently. I will recommend this service to all my friends!

The process was easy and reliable.

Seamless from start to finish. You need to be realistic as to the state of the mac’s being returned. But top service and payment made very quickly. Good to see an old / semi obsolete device getting a new lease of life as parts/spares and being recycled. Highly recommend.