Macy Reviews 502

Terrible service. They have cancelled two orders now saying out of stock. After the first cancellation I contacted customer service. He assured me that I would not have my second order cancelled as it was already confirmed for shipping. He lied. They cancelled. They suck.

The worst customer service, we returned our purchase because of gift receipt, they charged us twice and now the bank is not accepting our refund. We have to pay 240 dollar twice because of zero customer service.

Never ever buy anything online with this company.

Absolutely abhorrent customer service. No update for an order delivery . Birthday present is late by over a week. Customer service rep barely spoke English and when escalated to the manager spoke with rude arrogant "supervisor " who not only was not helpful, but clearly enjoyed customer frustration .

I got a card. It went to a foreign address. I paid interest on top of the payment. I closed the card and paid all the debts. Then a debt of two dollars formed. My credit score dropped. I do not recommend dealing with these scammers. The prices in the stores are constantly inflated.

Macy's delivery of a Xmas gift was a disaster..Didn't arrive before Xmas, sent to wrong post office, sent back to Macy's..I was never notified it was returned..Paid for plus they had my item also..I called the receiver & found out it was never delivered..Macy's never notified me..Refused to send the correct one out..bad business with Customer service.They will lie, tell you made up stories regarding ur item..I'll never shop at Macy's again.Still waiting for return of my $$ for purchase..it's been since December

I ordered some shoes that did not fit. I attempted to return and ran into so many issues.
1. Macy's refused to refund to original payment method and only offered a gift card. (?!?)
2. As a star member I should not pay for return shipping, but they wanted about $9 for a shipping label, which I decided is too much.
3. I drove half an hour to the store to return the item in person. The lady at the checkout told me they no longer accept returns because they are closing the store.
4. I tried to buy another item in that same store and after standing in the checkout with no progress whatsoever for minutes, I dropped the item and left with my un-returnable shoes.
5. At home, I tried to change my return to a mail return- guess what? Their online system doe snot allow cancellations of returns nor changes and I am stuck with the unwanted item.
That's it. I will never order anything ever again from Macy's and just make use of my Amazon prime membership or buy from some other, smaller brands directly. Better prices, better service. No wonder they are going out of business in so many locations.

Thank your to Roland at the customer service representative I really appreciate your help you make all customer happy.

Terrible just terrible I ordered an item cost of item 816.00 they canceled my order because of verification issues so they say even though I called and would’ve sent anything they needed to verify they told me I will be funded to try to order again . Against my better judgment I went ahead and had my sister order something the transaction went thru they took another 816.00 jus to cancel the order just four days after taking payment saying that it was sold out after me reaching out the same day seeing when it will be shipped out then telling me I’ll receive order on Valentine’s Day jus to hear a few hours later it’s out of stock so Macy’s has a total of 1600 pending from me with no refund

Fraudulent Refund Practice... issuing a store credit gift card on a fully refundable item after you sent it back with your online acct receipt that clearly states, "Refund to PAYPAL." I have opened a fraud case with PAYPAL against MACY'S.

I paid them on time monthly. They decreased my limit only excuse was my credit score had dropped.
Let this place go out of business. They are not worth staying open. The only way to make them bankrupt stop buying, visiting and don’t open up a Macys account. Bankrupt Macy now

I tried to make a purchase with a gift card and they st ole my money by denying the transaction but still taking the money from the gift card. Despite repeated attempts and jumping through hoops to get my money back, it's been missing for months and they have no intentions of returning it. This is abysmal customer service and I understand why Amazon is kicking their a$.s in the retail sphere. Buy at your own risk.

The worst customer service and identity protection I have ever seen. DO NOT under any circumstances give your information to Macys. My Macys account was hacked a few months ago. It has been a complete nightmare ever since. I had to call over ten times to straighten it out. All I heard from them was "No worries." TEN times they swore they fixed it. I know the perp didn't try to change it back. It was Macys that never fixed it. Now, two months later, I find out they never changed the Email back. I tried to check on my purchase I made from inside the store, and they STILL HAD the perps email. The customer service said they couldn't give me any information on my order because my email didn't match. I will never make a purchase from Macys again.

I went to Macy's memorial city customer l saw one employee her name Eman she was very helpful and nice
I really appreciate her help ☺️

They have really gone downhill since last year. I still have benefit of doubt and placed an order for Christmas ornaments.

One of the items did not arrive and still battling with them for refund since October😡
don't know why Macys doesn't use their competitors as a barometer of how customer orders should be handled. It's like they don't want online business. They "graciously" give customers free shipping. Would be nice to receive merchandise! Bad business and I will remember not to buy anything from them. Its no surprise their going out of business!

In December, 2024 I needed to replace my rollaboard suitcase and went to the Macy's in Santa Barbara, CA. The Travel Pro Elite 21" met my needs. The listed full price was $859.99 (!!) with an interim sale price of $400 somethng - I don't remember the exact figure. However, there was a "sale" going on and the final price was $330. I bought the luggage as I didn't have time to comparison shop and/or order online, but I later saw that the full MSR on the Travelpro website is $429 with a sale price a few dollars cheaper than what I paid at Macy's - shipping is free. Looking at the same piece of luggage today - January 26, 2025 - Macy's is selling it for $859.99!! Moral of the story is beware of Macy's price gouger to the nation.

I don't know why Macys doesn't use their competitors as a barometer of how customer orders should be handled. It's like they don't want online business. They "graciously" give customers free shipping. Good luck at getting the item anytime soon. when I look at the tracking the purchase keeps getting pushed further and further into the future for a delivery date. It should not take two weeks to get an item. Bad business and I will remember not to buy anything from them. Its no surprise their stores continue to close.

Please revisit your policies and training. I received two pairs of shoes for Christmas as a gift. There was no gift receipt that came with the shoes provided to me or in the shipment. Macys would not process the return without proof of purchase. I got the order number from the person who gifted it to me and then they credited the card of the person who purchased them for me. It is getting to the point where I will not ask for gifts from Macys because my customer service experiences are so bad.

Es una lugar me que me gusta pero solo trabajado temporal kisiera poder trabajar full time siempre dicen llamaremos nunca lo hacen solo te dan trabajo días de navidad temporal no por es un buen lugar para trabajar

I spoke to an Indian representative today who requested for my last 4 digits of ssn and also my date of birth, afterwards she left me on hold for almost am hour, I had to hang up, she had no clue how to help me and I'm a little apprehensive that she would request those personal info about me.