I reached out asking if they had a specific dress that my daughter was obsessed with. They got back to me on their day off and went out of their way to help. I had contacted about 5 other stores and... Toon meer
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Lees wat reviewers zeggen
The gentleman who answered my phone call was very kind and knowledgeable about the Mac Duggal gown I was inquiring about. It arrived in perfect condition the following week, followed by a personal em... Toon meer
Bedrijf heeft geantwoord
I was communicating with customer service about trying to make a return and get store credit on a $500 dress and they ghosted me...just stopped responding to emails. Do not buy from them and expect a... Toon meer
Bedrijf heeft geantwoord
This is the 2nd prom dress that we have bought and they were both beautiful dresses. They are true to size and the delivery was as expected! I will always shop with Madame Bridal!
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Shop at Madame Bridal for wedding gowns, cocktail party dresses, prom dresses, evening gowns, plus-size dresses, casual dresses, beach destination wedding dresses
Contactgegevens
Congress Avenue 801, 33426, Boynton Beach, Verenigde Staten
- madamebridal.com
4,1
Goed
519 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Wasn’t too happy about my dress
Wasn’t too happy about my dress. It arrived crumbled in a ball in a very tiny box. The quality of the dress was something that I’d find off the shelf at Walmart, and the material was ripped when I received the dress. The dress sizes also run small. I got a size larger than I normally wear so I could have it shaped if needed, and it was a lot smaller than other dresses of the same size. $300 and two months later, and I’m stuck looking for another dress before my friends wedding that is less than a month away. Should’ve just stuck to Amazon.
9 juli 2026
Antwoord van Madame Bridal
Hello Haley, we regret to hear your information. A return request was issued to you. We are witing for the dress that you recieved so we could send your replacement right away. We hope you have a wonderful day.
Antwoord van Madame Bridal
Thank you so much for your wonderful feedback! We're delighted to hear that you were impressed with the quality of your Adrianna Papell 40431 dress. This floral beaded mesh gown is one of our favorites, and we're thrilled it met your expectations. We truly appreciate you taking the time to share your experience and hope you enjoy wearing it for your special occasion! 💕
Gorgeous dress …
Order and delivery of the dress were quite efficient and quick. I received the dress within a week. It was even better than what I had expected. The picture online doesn’t do it any justice. A beautiful dress!
30 juni 2026
Antwoord van Madame Bridal
Thank you so much for your kind review, Wala! We're so happy to hear your dress arrived quickly and exceeded your expectations. There's nothing better than finding that a dress is even more beautiful in person! We hope you feel amazing wearing your Andrea & Leo MA103 gown, and we truly appreciate you choosing Madame Bridal for your special occasion. Wishing you a wonderful event! 💖
Dress for a destination wedding
The service was stress free and the consultant was professional.
As the dress was purchased for a wedding overseas and it was a plus size that was needed, so there were alot of logisitcs. I could not have done this with out Simon.
He called designer to locate the item in the proper size and colour. Then had it shipped directly from the designer to their bridal boutique. And then was able to have it shipped to a another address so someone could fly with it.
The tracking number was provided to me following the payment confirmation email. And the dress arrived promptly during the time frame that was given by the bridal consultant.
The dress is now on its way to the Caribbean where they will do the final fitting before the wedding.
I can't say enough good things about this experience. If you shop there, ask for Simon!
30 juni 2026
Antwoord van Madame Bridal
Thank you so much for sharing your experience, Joyce! We're honored to have been a part of your destination wedding journey. It's wonderful to hear that Simon was able to help coordinate all the logistics—from locating the perfect size and color to arranging the shipping every step of the way. We'll be sure to pass along your kind words to him. We hope your Mori Lee gown is everything you envisioned, and we wish you a beautiful final fitting in the Caribbean and a truly unforgettable wedding day. Thank you for choosing Madame Bridal! 💕
I received the Quinceañera dress on…
I received the Quinceañera dress on time! Received the dress wanted.
30 juni 2026
Antwoord van Madame Bridal
Thank you for your review, Chanel Arias! We're so happy to hear that your Quinceañera dress arrived on time and that you received the exact dress you wanted. We know how important this special occasion is, and we're honored you chose Madame Bridal to be a part of it. We hope you have an unforgettable celebration and feel absolutely beautiful in your House of Wu LizLuo gown! 💖🎉
My size was no where to be found…
Simon worked his magic and was able to find the size I needed in a dress my daughter picked for me to wear in her wedding. As soon as I paid for the dress, it was shipped and received within days. Excellent customer service, I highly recommend!
1 juli 2026
Antwoord van Madame Bridal
Thank you so much for your wonderful review, Jennifer! We're delighted to hear that Simon was able to work his magic and find your size in the beautiful Mac Duggal 69077 gown. We know how special it is to find the perfect dress for your daughter's wedding, and we're so happy everything came together smoothly—from locating your size to getting it delivered within days. We'll be sure to share your kind words with Simon. Thank you for your recommendation and for choosing Madame Bridal. We hope you feel absolutely stunning in your Mac Duggal gown and have a truly unforgettable time celebrating your daughter's special day! 💕
Beyond Gorgeous
I called to order my dress. The owner was very personal and knowledgeable about measurements. I gave him mine over the phone and my dress came. It was not only gorgeous but a perfect fit! I'm so pleased. I will be a repeat customer
25 april 2026
Review zonder uitnodiging
Antwoord van Madame Bridal
Thank you so much Connie. As a small family business Madame Bridal takes delight in 5 star reviews such as yours. It just means a lot to our staff that you took time to write this beautiful review of our Boynton Beach bridal store and our online services. We hope you have a wonderful time at the wedding and wish to see you again for another dress for a happy and special occasion.
I received my Mac Duggal dress
I received my Mac Duggal dress, and I wanted to thank you so much. I am thrilled that I found this dress—it is absolutely perfect and fits like a glove. I plan to wear it to my daughter’s wedding celebration in October.
Throughout the entire process, you were professional, helpful, and a pleasure to work with. I truly appreciate your excellent customer service and your store. Thank you again for helping me find the perfect dress for such a special occasion.
19 juni 2026
Review zonder uitnodiging
Antwoord van Madame Bridal
Thank you so very much, Janine. Mothers of the bride hold a special place in our hearts. Madame Bridal recognizes how much love, time, and effort it takes to raise a daughter and send her off to a new life. That is why we take special care in making sure moms' dresses are from designers who create these gowns with the utmost craftsmanship. We send our special blessings to your daughter's wedding. May the bride and groom enjoy decades of love and companionship!
I ended up not liking the dress I…
I ended up not liking the dress I ordered, but Madame Bridal was so accommodating. They helped me get my preferred dress in time for prom. Madame Bridal is the best!
4 april 2026
Antwoord van Madame Bridal
Madame Bridal is delighted we were able to find a different dress you loved in time for Prom 2026! We take pride in offering the largest selection of LaDivine prom dresses to ensure every girl finds her perfect look. Thank you for the sweet review, and we look forward to seeing you soon for your homecoming dress!
Terrible return policy!
11 juni 2026
Antwoord van Madame Bridal
Thank you for sharing your feedback. While we are disappointed by your rating, we want to clarify that our policy protects the integrity of our inventory, especially for highly sought-after designers like Mac Duggal. Mac Duggal gowns are incredibly exclusive, in-demand, and meticulously crafted, which is why special event items are clearly marked as final sale at checkout.
However, because exceptional customer service is our priority at Madame Bridal, we gladly chose to accommodate you by making an exception to our policy. We have accepted your return and look forward to helping you exchange it for a new look from the thousands of stunning dresses currently in our inventory.
Our team is ready to help you find the perfect replacement, and we look forward to working with you to make this right!
Warm regards,
The Madame Bridal Team
Beautiful dress, order early!
Dress came in fairly quickly even though it was later than initially stated. I received a notification about the delay and was asked if I wanted to cancel the order. My daughter's prom was still a few weeks away so ee stillhad time to get it alteredas it was too long. In the end, the dress was beautiful.
5 maart 2026
Antwoord van Madame Bridal
Thank you so very much for sharing your experience! We completely agree—ordering early is the absolute best strategy when prom dress shopping to make sure there is plenty of time for those custom alterations.
While we always strive for seamless delivery timelines, we are so glad our automated delay notifications kept you informed and that your stunning LaDivine gown arrived with weeks to spare. It is wonderful to hear that the dress was absolutely beautiful on her in the end!
We wish your daughter a magical and unforgettable prom night!
Warmest regards,
The Madame Bridal Team
I will see you in a couple years with…
I will see you in a couple years with my next daughter, thank you for taking your time with Emily for these last two years.
27 februari 2026
Antwoord van Madame Bridal
Marcella, I am so delighted that you are Madame Bridal's loyal customer. I appreciate you and your kindness. You spend all your money celebrating special events with your friends and family.
Order several months in advance!
There's nothing on their site stating that you will have to wait a month and a half for your dress to arrive. They act as though everything is in stock. I received an email saying the dress would arrive the next week after my transaction was complete. Instead, I was left to call several times to confirm where exactly the dress was. Warning--no one returns your calls either!
3 maart 2026
Antwoord van Madame Bridal
Thank you for your feedback. We have reviewed our records and found that this order was delivered on March 11 and marked as received at the delivery address. Based on the order and shipping timeline in our system, we are unable to confirm the delay described in this review.
We understand that delivery expectations are important and regret any frustration regarding the order process. We encourage customers with concerns to contact us directly so we can review the details and address any issues.
I accidentally ordered my dress with a…
I accidentally ordered my dress with a delivery date that was after my event. The staff went above and beyond to help me find another dress that would arrive in time. I truly appreciate their kindness, patience, and assistance in making sure I had something for my event. Thank you so much for your help!
9 juni 2026
Antwoord van Madame Bridal
Thank you for your kind words! We’re so glad we could help you find the perfect dress in time for your event. The beautiful champagne gold Ladivine KV1131 is a stunning choice, and we're thrilled it worked out for you. We appreciate your trust in our team and look forward to helping you find your next special occasion dress!
The zipper doesn’t zip well and the…
The zipper doesn’t zip well and the detachable skirt threads have come off. Poorly made. Very disappointed
8 juni 2026
Antwoord van Madame Bridal
Thank you so much for your review. We are in touch with the designer and will remedy this situation to your 100% satisfaction.
I was lost trying to find the perfect…
I was lost trying to find the perfect dress for my sons upcoming wedding...Simon at the store helped me from another state! He was amazing with his guidance and the dress got glowing reviews! Great service.
3 maart 2026
Antwoord van Madame Bridal
Thank you, Kim, for your wonderful review! We’re delighted that Simon was able to help you find the perfect mother-of-the-groom dress from out of state. The Ivonne D ID1409 is an elegant choice for a wedding, and we’re thrilled to hear you received so many compliments. Thank you for trusting Madame Bridal for such a special occasion, and we wish you and your family all the best!
I saw online that Madame Bridal had the…
I saw online that Madame Bridal had the wedding dress that my daughter was looking for. Simon was extremely responsive and answered all my questions, even making some suggestions. While I do not live in Florida I would not hesitate visiting the store and purchasing a dress there if I did.
11 juni 2026
Review zonder uitnodiging
Antwoord van Madame Bridal
Thank you for your thoughtful review! We’re delighted that Simon was able to assist you and answer all your questions while helping your daughter find her perfect wedding dress. Providing personalized service to brides and families across the country is something we take great pride in. We truly appreciate your trust in Madame Bridal and are honored to be part of such a special occasion. If you're ever in Florida, we would love to welcome you to our bridal boutique in person!
Excellent communication skills
Excellent communication skills, very personable.
Enjoyed my interaction with them!
9 juni 2026
Review zonder uitnodiging
Antwoord van Madame Bridal
Thank you for your kind words! We’re thrilled to hear that you enjoyed your experience with our team. Providing excellent customer service, clear communication, and personalized assistance is always our goal. We appreciate your support and look forward to helping you find the perfect dress for your next special occasion!
they messed up my order and I had to…
they messed up my order and I had to spend almost $400 and their customer service is so bad
3 juni 2026
Antwoord van Madame Bridal
Nothing could be further from the truth. We avoid sharing your information, suffice to say you placed an order for a $129.00 dress.
You let me give you money for a dress…
You let me give you money for a dress you did not have and then did not give me back the money after I took a cheaper dress
29 mei 2026
Antwoord van Madame Bridal
We understand your frustration and would like to clarify what occurred.
The original dress you selected was unavailable. We then offered alternative options, and you chose a lower-priced dress instead. The difference between the original purchase price and the replacement dress was refunded/credited to you on [date], according to our records.
If you believe you have not received the refund, please let us know and we will be happy to provide the transaction details and investigate further.
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