Mad Paws Reviews 

I had great experience connecting with pet sitter thru MadPaws, everything is transparent, easy to use, easy to navigate and so clear what we want as fur parent to pet sitter

Initially, I had a hard time getting in contact with help through the websites online service. I waited over an hour and had to abandon the chat as i had places to be, so I think the online chat system could be better. But i decided to persist and try make contact through facebook, and Rey was fantastic to work with. They handled my issue the following day very quickly and professionally and I was very happy with the outcome! Thank you so much, Rey!

Fast efficient service

It’s early days but I have been disappointed with the booking system both as a customer and as a sitter. There are some people out there who behave really weirdly on the site. They aren’t reliable at all and behave like they are someone who changed their mind over dating you, sending messages and then disappearing all together. This should be a business relationship and for me it categorically is not a dating expérience. Some more respect from people as well as honesty and integrity are vital for any sort of business relationship.

Always very helpful. I had a booking my customer was having issues doing. They fixed it in no time for her.

Super helpful 👌

Angel was very helpful and polite. She resolved my query quickly and provided great service. Thank you!

It was a great experience of service from Angel.

Firstly, the website and app are terrible. You put in your address and then get sitters come up that are 20+kms away. No way to sort or view closest first. Then you put your budget in and get shown people charging more!

Secondly, I referred a friend and their price for the same person is coming up more expensive than mine! If you click on something like shopback you also get charged more so it's a waste of time!

Ridiculous fees too.

Half the time people who show up on search already have a booking for the dates you select.

Angel was great and sorted my issue straight away and gave me additional information for future bookings which was very helpful

Automated text message system continues to send sales messages at 3 am after I have unsubscribed.

Madpaws went above and beyond for my refund request for a client. Excellent customer service.

I had issues updating my profile and the mad paws team very quickly helped me to update the information.

MJ was quick to respond and was happy to answer multiple questions and helped me enormously over a period of time today. I am new to the site and really need a bit of help to get going successfully, so I appreciate the assistance.

Very straight right to the point everything I needed was taken care of. Can’t see much more appreciate my operators drive. She did a very good job thanks

Initially I could not get a hold of anyone on the telephone & 'Live Chat' was not the best option. Luckily someone finally called me back after I had asked x2 on 'Live Chat' to PLEASE be able to speak to someone regarding an aggressive dog.

I love being part of the MadPaws community and meeting new clients. It’s always rewarding to connect with pet owners and learn about their pets’ unique needs. Offering various services to help clients and spending quality time with their animals is something I truly enjoy and find fulfilling.

While I’m generally satisfied with my experience, I think MadPaws could improve by providing more comprehensive guidelines for Pet Sitters on what to expect when visiting a new client’s home. Additionally, it would be helpful if there were clearer instructions and support for trial nights with clients to ensure a smooth experience for both parties.

I had a very positive experience with Anne in customer service. She was very understanding, helpful and gave excellent customer service. Thank you

Wouldn’t recommend it as a sitter. I had read reviews saying the same but opened an account anyways.
In case of a problem, they’ll always stay in the side of the pet owner and won’t believe you. Luckily I had proof but they blocked my account anyways and nearly didn’t pay me for a job done.
Save yourself the bad times, it’s not worth it!

My wife and I travelled from regional nsw and have accommodation in Woolahra with our small dog.l booked a female from Madpaws to mind our dog while we were to attend our daughter's wedding tomorrow Saturday 5 October. Yesterday, the sitter cancelled the service. We are left in a quandary now and all we got was a refund, no substitute sitter or apology.