Magicycle Reviews 

Magicycle makes quality E bike products and has very good customer service. Thank you for all your help and everything during the process of ordering.

I AM HAPPY TO WRITE THIS REVIEW TO ADVISE FUTURE CUSTOMERS OF OUR EXCELLENT EXPERIENCE WITH THE TELEPHONE SUPPORT FOR BOTH PRE AND AFTER SALE , THE CHAT BOX AND THE E MAIL OPTIONS TO COMMUNICATE. ALL OF THESE METHODS WERE RESPONDED TO PROMPTLY AND RESOLVE A FEW CONCERNS I HAD AFTER PLACING MY ORDER.
WE HAD DONE CONSIDERABLE RESEARCH PRIOR TO CHOOSING MAGICYCLE AND IN SOME CASES NEVER WERE ABLE TO COMMUNICATE AND OR WERE RESPONDED TO AFTER MORE THAN A WEEK...
OF COURSE ORDERING BIKES SIGHT UNSEEN ONLINE IS SOMETHING THAT CAN MAKE BUYERS NERVOUS BUT REST ASSURED MAGICYCLE IS RESPONSIVE !
THANK YOU TO ALL WHO HAVE HELPED ELIMINATE OUR CONCERNS AS TO THE EXACT FEATURES WE WANTED TO CONFIRM AND WE LOOK FORWARD TO RIDING OUR BIKES SOON !

Hello Magicycle Bike –

You did a fantastic job of communicating with me as to when my bike was shipped, where it was in shipment, when it was to be delivered and when it was delivered. Outstanding ! It even arrived sooner than expected, what a treat.

To say the least, I was very excited to get this bike and hoped it was going to be everything I expected from all the research I did deciding to buy from Magicycle Bike’s website. I’ve never bought a bike this way and had some in trepidation about that. All of your communication about shipment and it arriving was superb but what really impressed me was how the bike was packaged up. Whoever decided how to pack a bike which only needed to have the front wheel attached needs to be commended. That was a work of art. Once out of the box, the bike was easy to put together and is everything I hoped it would be. Thank you Magicycle Bike !

Mark Thibeault

This company is a joke! My 14 year old saved up all summer to purchase this bike. Bought it in August 2024 in a none working condition. Bike did not run or turn on. Took months to get a replacement cord that did not fix the issue, then longer to get a new screen which also DID NOT WORK! No number to call to get in touch with someone! Finally after 5 months recieved the second battery but have also miss placed the key becuase of how long it took to get the seoncd battery that actually works. Purchased new key in November 2024 and now almost to Feb 2025 and NO KEY! They must feel really good about themselves stealing money from children!

I have had an excellent experience with Magicycle help line after the sale. I had a problem with damaged wiring from folding and unfolding my Jaguarundi. It may have been my fault. they helped me troubleshoot the problem and sent parts quickly to fix the situation. The bike performs great. Service after the sale is awesome. What more could you ask for from a company?

I have had my cruiser for about 2 years now. I absolutely love it. I just wish I could find a seat that was comfortable and did hurt so much. Other than that, the bike is great. I have been on asphalt, gravel and gravel/dirt on a very curvy road. It handle fantastic. The next place to ride is on the beach.
Oh and I do not want to leave out the customer service. You all have been great!

I love my Magicycle Deer step-over full suspension Ebike SUV! Being over 70 years old cruising around with my dog riding with me turns heads. It could be the Lime Green color of my ebike or this old man zipping around, but everyone enjoys seeing my miniature poodle with her ears flying in the wind!

I currently own 2 Magicycle e-bikes and have for the past 3 years. The models are the Cruiser and the Ocelot. Both models have been great and dependable units with very few issues. My minor issues were always taken care of through emails with customer service, by providing either pics or a short video clip showing my concern. My personal experience with the company has been positive and I would not hesitate to purchase other units in the future.

Purchased new Deer-Ebike arrived damaged out of the box, I contacted company thru email as specified and called 3 times, no response. I called the sales dept. and what do you know someone picks up "Very unprofessional" Oh yes I see your emails. i was told someone will get back to you and never did. Read all BBB, Reddit reviews before purchasing!

I brought the new Magicycle CT-1. It arrived Aug 16 2024 as a gift for my wife. It is now Sept 14 and my wide still has not been able to ride this bike. As I was assembly the bike , I was unable to put the front tire on because the front fork was bent. I contacted support sent pictures and video they finally sent me a new fork which I received on Sept 11. No instructions on how to replace the fork. I contacted magicycle support again and on Sept. 14 I get an email with a video on how to replace a front fork. And how to bleed the brake line. Because it has hydraulic brakes. The video was not on a CT-1 and it was no help at all. The way the front break cable is attached to the front fork is different on the CT-1, you would have to remove the cable from the brake housing and slide it through a cylinder attached to the fork. I had not instructions on how to get the cable off and don't have the proper tools. I have no money to give to a bike shop and no way to get it there. Why should I have to pay a bike shop , this is not a simple fix for the a none bike mechanic. I am so upset and feel like Magicycle doesn't care about their customers after they sell you the bike.

Used my Magicycle Deer on a 5 mile unimproved trail and the ebike performed fantastic.

Over 90 miles of riding and I just can not believe the fun time I am having riding my Magicycle Deer.
This is my first new bike in over 30 years...
And the first E-bike I have ever ridden...
Makes going out fun again.

I have friends who have e-bikes that have been trying to talk me into it for a while and when I saw these new ones I said I have to get it. And I love how they give me money to spend on their site just by being honest. I'll be a long time customer.

I emailed their pre-sales support to ask them a question about one of their bikes. A few days had passed, not even an auto reply. No wonder this company got a F grade on BBB. Lots of complaints on BBB, they just ignored them!

My latest reply: I just checked my inbox and SPAM folder, still no reply from your pre-sales person, John Wade. Like so many complaints here and on BBB... your customer service sucks big time, just admit it.

Purchased through a dealer and magicycle would honor the sale on the extra battery. They lack ANY customer service.

The Magicycle cruiser pro gave me a great experience 2 years ago,2022 and today 07/2024 cruiser pro still running strong. Magicycle Customer Support has always given Fantastic support, always takes care of getting me parts I my need. Magicycle has great accessories to customize your magicycle ebike. I believe Magicycle truly has the fastest, strongest,,sturdiest ebike in the industry. I spent an enormous amount of time comparing ebike companies & their ebikes. Magicycle is/are IMPRESSIVE.

from the moment i visited the website and started my experience with magicycle to when my bike was delivered magicycle has been amazing. i love my bike and me and my wife travel all over colorado to ride .

Bought an Ocelot Pro for my wife because of its top features in a smaller framed bike. Because I liked hers so much I sold my Rad Rover and bought one for me.

I like the extra power for going up hills, the color screen and if you add a suspension seat post it is loads of fun on trails through the woods.

Had them over a year now with no issues other that finding time to ride more.

This Bike is amazing! Had over 2 years.
Great for florida weather. There customer service is the best with no problems.

I bought the cruiser over a year ago and absolutely love it. What really sets this company above others is their customer service! They always call you back.