What a fantastic find this lovely baking company is! My son lives away and I have always made him a birthday cake so when I saw Mailbakes I thought I would give them a try. My son was absolutely de... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
If I could give more than 5 stars I would!! Apparently the cake is delish (no one has sent me any!!) And delivery was fast. I made an error in the address totally my fault, but they couldn't be more... Toon meer
Bedrijf heeft geantwoord
Received as a gift, presented nicely but there was greasy marks inside the box which isn’t of course the end of the world however the cakes were very dry. The packet advise states to eat them on the d... Toon meer
Bedrijf heeft geantwoord
a "just because" moment and treat for my Mum as have bought before for the likes of Mothers' Day etc so wanted to do same again...easy to pick and choose, still a great price for the 2 slice option an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cadeauwinkel
- ook in
- Bakkerij
Geschreven door het bedrijf
At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.
Contactgegevens
Verenigd Koninkrijk
- mailbakes.com
4,5
Uitstekend
5K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivery service was good
Delivery service was good. Arrived on time and in good condition
Was very tasty. Ordering went smoothly. All in all a great service!
3 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hey Angie,
Thank you so much for your lovely feedback!
We’re so happy to hear everything arrived on time, in perfect condition, and tasted great too! Thank you for choosing us and we really appreciate your support! ❤️
- MailBakes Team
a "just because" moment and treat for…
a "just because" moment and treat for my Mum as have bought before for the likes of Mothers' Day etc so wanted to do same again...easy to pick and choose, still a great price for the 2 slice option and is sent very quickly and safely with my Mum receiving it in a couple of days after ordering.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hey C Y,
Thank you so much for choosing us again to send your Mum a little “just because” treat!
We’re so happy to hear it arrived safely and promptly. Thank you for your continued support! 🩷
- MailBakes Team
Great experience
Purchased for my son who has just started Uni. I bought the two cake option. Delivered quickly and my son shared with friends due to generous portions. He said they were good cakes! Very good experience.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hi Kyra,
Thank you for sharing your experience! We’re so pleased to hear the cakes arrived quickly and that your son enjoyed them with his friends. What a lovely way to celebrate this exciting new chapter at university! Wishing him all the best with his studies. 💛
Kind regards,
MailBakes Team
Excellent service and the cakes were…
Excellent service and the cakes were absolutely delicious!! Packing was also very good too!!
10 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hi there,
Thank you for your lovely feedback! We’re delighted to hear you enjoyed the cakes and were happy with the service and packaging. It’s always wonderful to know everything arrived just as it should. Thank you for choosing MailBakes! 🍰
Kind regards,
MailBakes Team
Highly recommend
I have used this company a number of times and the recipients have all loved the cake. Customer service is excellent and the cards arrived on time.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hi Louise,
Thank you so much for your continued support! It’s lovely to hear that everyone who has received a cake from you has enjoyed it, and that you’ve been happy with our customer service and delivery. We really appreciate you coming back to MailBakes time and time again. 💛
Kind regards,
MailBakes Team
Excellent product
Excellent product, excellent customer service and support. Recommend company, I will be using this company regularly.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hi there,
Thank you so much for your kind words and recommendation! We’re delighted to hear you’ve been happy with both our cakes and customer service. It means a lot to have your support, and we look forward to being part of more special moments for you! ✨
Kind regards,
MailBakes Team
Something Different
I thought I would try something different for my daughter, she loved it.
Easy to Order, Received on the day I asked for it to be deliverd, Excellent 5*
2 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hi Karen,
Thank you for sharing your lovely feedback! 💗 We’re so pleased your daughter loved her surprise and that ordering was easy and your cake arrived on your requested day. We hope to make more special moments for you both in the future!
Kind regards,
MailBakes Team
So pleased!
I sent a package with 4 slices in for my mum's birthday and she was absolutely delighted. It came on time, the packaging was just gorgeous and the cakes were delicious. Really thrilled with this service - will definitely use again!
2 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hi Lynda,
Thank you for such lovely feedback! 🩷 We’re so happy to hear your mum was delighted with her birthday surprise. It’s wonderful to know the cakes, beautiful packaging and timely delivery all made the experience special. We really appreciate your support and look forward to helping you celebrate again!
Kind regards,
MailBakes Team
Brilliant gift
I couldn't thinking what to send my friends and then this came up on Instagram and I thought I'd give it a go, something different. They loved it! They said the cake was delicious and moist.
I will be using you again 😃
30 september 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hi there,
Thank you for giving MailBakes a try! 🥰 We’re delighted to hear your friends loved their gift and enjoyed the delicious, moist cakes. It’s always lovely to be part of a thoughtful surprise, and we can’t wait to help you send another one!
Kind regards,
MailBakes Team
Cake was wonderful but on both of my…
Cake was wonderful but on both of my orders one arrived day after birthday and the another was two days after birthday. I was a bit disappointed but both people were delighted with their cakes.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hey Miss Rogan,
Thank you so much for your lovely feedback about our cakes! We’re really happy to hear that both recipients were delighted with their treats, but we’re so sorry that your orders arrived after the birthdays. We understand how important timing is when you’re sending a special surprise, and we’re sorry for the disappointment this caused.
We’d love the opportunity to look into the delays and understand what happened. We’ve reached out to you directly via Trustpilot for a few more details so we can investigate further. We really appreciate your feedback and hope we can put things right for you.
Kind Regards,
MailBakes Team
The delivery arrived on the date I…
The delivery arrived on the date I chose. The cakes were incredible quality and maintained their quality throughout the shopping process. Thank you- will order again!
2 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hi Charlotte,
Thank you for your lovely review! We’re so pleased your cakes arrived on your chosen date and that you were impressed with their quality from start to finish. Your kind words mean a lot to us, and we look forward to baking for you again! 🍰
Kind regards,
MailBakes Team
Super easy to order in advance
Super easy to order in advance. Highly recommend ordering to arrive at least a day earlier as my order actually landed on the birthday day (I anticipated a delay by RM!)
Recipient loved the idea and the cake was very tasty (their words!) so will be a trusted option for future birthdays for friends!
2 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hi Liza,
Thank you for your lovely feedback and recommendation! We’re delighted that your recipient enjoyed both the thoughtful gift idea and the tasty cake. We appreciate you planning ahead for future celebrations, and we’re so glad MailBakes will be a trusted choice for your friends’ birthdays. 💛
Kind regards,
MailBakes Team
Delivered on time really fresh tasty…
Delivered on time really fresh tasty cakes
2 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hi there,
Thank you for your lovely feedback! We’re so pleased your cakes arrived on time and that you enjoyed how fresh and tasty they were. We really appreciate you taking the time to share your experience with us! 😊
Kind regards,
MailBakes Team
Omg … these cakes are UNREAL never…
Omg … these cakes are UNREAL never tasted something so delicious!!! Might just order them for my own treat 😍😍
11 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hi Ella,
This has made us smile! 🥰 We’re thrilled to hear you found our cakes so delicious. And honestly, treating yourself sounds like a brilliant idea! Thank you for your lovely review, we can’t wait for you to enjoy another box of MailBakes.
Kind regards,
MailBakes Team
Very impressed!
Such a lovely idea and the cakes were delicious. My friend sent this to me and it really made me smile. Such a lovely thought.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hi Carol,
Thank you for sharing this lovely feedback! 💕 We’re so happy your friend’s gift brought a smile to your face and that you enjoyed the cakes. There’s nothing better than a thoughtful surprise that brightens someone’s day, and we’re delighted MailBakes could be part of yours.
Kind regards,
MailBakes Team
Recipient loved it 👍
1 oktober 2026
Review zonder uitnodiging
Absolutely amazing service
Absolutely amazing service. My friend loved the surprise. Really fast delivery. I highly recommend and will certainly be ordering again. Thank you
23 september 2026
Review zonder uitnodiging
Absolutely atrocious
Absolutely atrocious. Not only did the cake not arrive on the intended delivery date but the cake was disgusting and the package along with the balloon and card came shaking about in a giant box with barely any protection. Avoid this business at all costs.
10 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hey SZ,
Thank you for taking the time to share your feedback. We’re so sorry to hear about your experience. We understand how disappointing it must have been for your cake to arrive late, especially when it was meant to make someone’s day special. This isn’t the experience we want for our customers, and we’re truly sorry we let you down.
We’ve reached out to you directly via Trustpilot to ask for a little more information so we can look into what happened and find a way to put things right. We really hope you’ll give us the chance to make this right for you.
Kind Regards,
MailBakes Team
Mistakes happen, but the team made it right
I've updated my review following excellent customer service. The original order was disappointing and did not match expectations, but after raising my concerns, the team responded quickly and arranged a replacement. The replacement was much better, and I appreciate the effort made to resolve the issue. Thank you for putting things right.
10 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hey Garyr,
Thank you for taking the time to share your honest review. We’re really sorry that we let you down, especially on your birthday. We understand how much you were looking forward to enjoying your cakes, and it’s disappointing to hear that the filling and overall experience fell short of your expectations. You deserved a lovely birthday treat, and we’re truly sorry we didn’t deliver that for you.
We’d really appreciate the opportunity to look into this further and understand what went wrong. We hope you’ll give us the chance to put things right and make this a better experience for you.
Kind Regards,
MailBakes Team
Wonderful
Order arrived on time, exactly as expected! And my mum thought it was the most thoughtful gift and said the cake was delicious!💖🎀
3 oktober 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.