What a fantastic find this lovely baking company is! My son lives away and I have always made him a birthday cake so when I saw Mailbakes I thought I would give them a try. My son was absolutely de... Toon meer
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Lees wat reviewers zeggen
If I could give more than 5 stars I would!! Apparently the cake is delish (no one has sent me any!!) And delivery was fast. I made an error in the address totally my fault, but they couldn't be more... Toon meer
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a "just because" moment and treat for my Mum as have bought before for the likes of Mothers' Day etc so wanted to do same again...easy to pick and choose, still a great price for the 2 slice option an... Toon meer
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Received as a gift, presented nicely but there was greasy marks inside the box which isn’t of course the end of the world however the cakes were very dry. The packet advise states to eat them on the d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Cadeauwinkel
- ook in
- Bakkerij
Geschreven door het bedrijf
At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.
Contactgegevens
Verenigd Koninkrijk
- mailbakes.com
4,5
Uitstekend
5K reviews
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Poor
Placed an order as a little surprise for a family member. Not the cheapest of services but i had trust that mail bake would at least get the basics right. Vanila and lemon was ordered with a personalised message in the card. What was actually received was someone else’s order. Customer services seem non existent either. Give them a swerve
6 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hey Liam,
Thank you so much for taking the time to share your review. We’re truly sorry to hear about the printing error, especially as this was meant to be a lovely surprise for a family member. We completely understand how disappointing this must have been, and we’re very sorry that we let you down.
We’ve reached out to you directly via Trustpilot to ask for a few more details, so we can look into what happened and hopefully find a way to make this right for you.
Kind Regards,
MailBakes Team
What very well soft very tasty a…
What very well soft very tasty a must.For any occassion even if you just want cake
2 oktober 2026
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I’ve ordered from mailbakes 10 times…
I’ve ordered from mailbakes 10 times and everyone has loved the cakes , absolutely delicious
3 oktober 2026
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Have used Mail Bakes on many occasions…
Have used Mail Bakes on many occasions and each gift warmly welcomed. Used the service on this occasion to mark the first anniversary of the passing of a mutual loved-one. It was again warmly received and they really welcomed the gesture.
1 oktober 2026
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Hello The cake was really dry and…
Hello The cake was really dry and needed more jam and cream as much this is a good novelty idea for a birthday and the card was nice but the price is just too expensive for one small piece of cake I paid a total of £12.60 the cake was £6.99 so the rest £5.61 is for the card and shipping which is just too expensive for me to order any more in future. Sorry but I wish you and your business all the best. Thank you
27 september 2026
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Antwoord van Mailbakes
Hey Angela,
We’re really sorry to hear that the cake wasn’t quite what you were hoping for. We completely understand your disappointment, especially when you were expecting a lovely birthday treat.
Thank you for being honest about the cake being dry and needing more jam and cream. We’ll make sure your feedback is passed on to our team, as this isn’t the experience we want our customers to have. We’re glad you liked the card and the idea behind MailBakes, but we’re sorry we didn’t get the most important part right for you.
We’ve reached out to you directly via Trustpilot as we’d really like the opportunity to speak with you and see if there’s anything we can do to put this right.
Thank you again for taking the time to share your feedback, and we’re genuinely sorry we’ve let you down.
Kind Regards,
MailBakes Team
Excellent customer service
UPDATE - this has now been resolved satisfactorily, and has been put right by Mailbakes. Very grateful to them for their assistance in this
Ordered at 1pm on Friday 2nd October, paid £10.75 for next delivery.
Now on 7th October still no delivery and tracking still showing as processing. Have email correspondence who said they are sorting and will send out new cake yesterday (post arrived today still no cake).
Ordered for my friend’s birthday, very disappointed and would not use again!
2 oktober 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hey Helen,
Thank you for sharing your review. We’re very sorry that your order did not arrive as expected, especially as it was intended as a birthday surprise for your friend. We completely understand how disappointing and frustrating this must have been, particularly after paying for next-day delivery and being left waiting without your order.
We’ve reached out to you directly by email so we can properly put this right and have already taken steps to resolve the issue. We sincerely apologise for the inconvenience, disappointment and frustration caused, and we hope we can make this right for you.
Kind regards,
MailBakes Team
Yes my cousin was thrilled with his…
Yes my cousin was thrilled with his birthday cake . Thank you as always
I’m sure there will be lots more cake being received by my family and friends . X
3 oktober 2026
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We received these cake slices as a…
We received these cake slices as a gift. It was a lovely surprise. Nice greeting box, and arrived well packed. Delicious!
6 oktober 2026
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Ordered for the first time and wasn’t…
Ordered for the first time and wasn’t disappointed. Turn up on the right day as a nice surprise for my dad’s birthday as I was out of the country on holiday. They also tasted great! Cakes were light and moist with great flavours. I will definitely be using again
26 september 2026
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So happy
So happy! Delivered in perfect condition the next day, made my friend so happy!
30 september 2026
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I sent cakes to my parents just because…
I sent cakes to my parents just because I could! They were thrilled and loved the cakes.
27 september 2026
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I purchased this for my best friend
I purchased this for my best friend, she absolutely loved it and said the cake is delicious. Great business, service and tasty cakes.
1 oktober 2026
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Neither box arrived on the day - one was early the other late
Having to pay twice the price for four slices just to ensure they go through the letterbox rather than two sets of two with an extra for packaging would be better. Also One ended up arriving a day before the second box arrived the day after the intended date.
Thankyou for your reply - please look at the correspondence I have with Lucy at Your company - especially when I drew her attention to a message I had from Royal Mail alerting me to one package being delivered the day before - Lucy reassured me this wouldn’t be the case🤷♀️. I actually got no notification for the second package which as I said arrived a day too late. I did write to Lucy again to let her know all this but have not heard back from her
30 september 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hey Kate,
Thank you for sharing your feedback, and we’re sorry to hear about your experience with us. We understand how disappointing this must have been, particularly when the order was placed for a specific occasion.
We’d really like to look into what happened and see how we can put this right for you. We’ve reached out to you directly here on Trustpilot to ask for a few more details about your order so that we can investigate this with our delivery team and offer an appropriate solution.
We also appreciate your feedback regarding the packaging and pricing of the four-slice option, and we’ll make sure this is shared with the relevant team.
We hope to hear from you soon and have the opportunity to resolve this for you.
Kind regards,
MailBakes Team
My friend loved the card and cake
My friend loved the card and cake, she was chuffed
30 september 2026
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My family member loved it as an unusual…
My family member loved it as an unusual birthday treat..
27 september 2026
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Great service but taste was dissapointing
Absolutely love the idea and my friend was so happy to receive this and they looked so nice but were disappointing to eat. They were soggy and didnt take like alot which is a shame as they looked really nice.
26 september 2026
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Superb
Bought for friend's birthday and she loved the surprise and said cakes were lovely...Will definitely use this company again...superb service!!
26 september 2026
Review zonder uitnodiging
I ordered these as a birthday treat for…
I ordered these as a birthday treat for an older member of our family - he loved them ! Well received and quickly munched !
Great service and good communications - would recommend 🙂
25 september 2026
Review zonder uitnodiging
Amazing idea
Such a beautiful way to show your love for a good price and the cakes are delicious!
4 oktober 2026
Review zonder uitnodiging
Cake quite dry
Easy ordering, delivered on time, got for my sisters birthday however she did say the cakes were a quite dry.
25 september 2026
Review zonder uitnodiging
Antwoord van Mailbakes
Hey Julie,
We’re really sorry to hear that the cakes were quite dry, especially as they were ordered for your sister’s birthday. We’re glad the ordering process was easy and the delivery arrived on time, but we’re disappointed that the cakes weren’t as enjoyable as they should have been.
We’ve reached out to you directly through Trustpilot to ask for a little more information so we can look into this properly. We hope you’ll give us the chance to make this right.
Kind Regards,
MailBakes Team
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