Mailbakes Reviews 

4.828
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

What a fantastic find this lovely baking company is! My son lives away and I have always made him a birthday cake so when I saw Mailbakes I thought I would give them a try. My son was absolutely de... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

a "just because" moment and treat for my Mum as have bought before for the likes of Mothers' Day etc so wanted to do same again...easy to pick and choose, still a great price for the 2 slice option an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I made a mistake on the date when ordering, quick email and it was all sorted. Cake card arrived on the day requested and feedback from recipient was the cake was really, really yummy. I will use this... Toon meer

Beoordeeld met 2 van de 5 sterren

Received as a gift, presented nicely but there was greasy marks inside the box which isn’t of course the end of the world however the cakes were very dry. The packet advise states to eat them on the d... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cadeauwinkel
  2. ook in
  3. Bakkerij

Geschreven door het bedrijf

At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

5K reviews

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4,5

Alle reviews

(4.828)

1.119 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 3 van de 5 sterren

Cake quite dry

Easy ordering, delivered on time, got for my sisters birthday however she did say the cakes were a quite dry.

25 september 2026
Review zonder uitnodiging
Logo Mailbakes

Antwoord van Mailbakes

Hey Julie,

We’re really sorry to hear that the cakes were quite dry, especially as they were ordered for your sister’s birthday. We’re glad the ordering process was easy and the delivery arrived on time, but we’re disappointed that the cakes weren’t as enjoyable as they should have been.

We’ve reached out to you directly through Trustpilot to ask for a little more information so we can look into this properly. We hope you’ll give us the chance to make this right.

Kind Regards,
MailBakes Team

Beoordeeld met 1 van de 5 sterren

Not great tbh

Not great tbh. Customer service bad, I emailed twice about a typo mistake I had made, no one replied & cakes were sent with mistake in card. Recipient also said the cake tasted plasticy & that they threw it away. I was a repeat customer, but was left very disappointed.

24 september 2026
Review zonder uitnodiging
Logo Mailbakes

Antwoord van Mailbakes

Hey Roma,

Thank you for taking the time to share your feedback with us. We’re so sorry to hear about your experience, especially as a returning customer. We’re very sorry to hear about the typo in the card and that the cake wasn’t enjoyed by the recipient.

We’ve reached out to you directly through Trustpilot to ask for a little more information so we can look into this properly. We really hope you’ll give us the chance to make this right.

Kind Regards,
MailBakes Team

Beoordeeld met 5 van de 5 sterren

Brilliant company!

I got two slices as a gift with two teabags and it was such a lovely surprise. The cake was delicious and the teabags were a lovely addition (also somehow taste way better than my own Yorkshire teabags at home)! My mum, who sent the gift, also said they are super responsive to emails and the customer service is great.

3 oktober 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Prompt service

Prompt service. Great communication. My friend was so happy with her cakes and it made her day. She said they were delicious.

25 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I sent it to my mum for her birthday

I sent it to my mum for her birthday, she has been very ill lately had to have shunt put in and is due to go in hospital to have her heart surgery soon. She was over the moon with the surprise cake and said she enjoyed it. Shame I did not get to taste it as I live to far away. Great service and delivered on her birthday.

28 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The story and company values was the…

The story and company values was the immediate choice to support this business and having chosen this for the first time my nephew was suprised and enjoyed the delightful cakes selected chocolate and vanilla :) great customer service, pre and post and feedback was “tasty”

25 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Got this for my niece

Got this for my niece, she has just had surgery and wanted to put a smile on her face, she loved it, got the 4 slices so she could share and she wanted to eat them all to herself, great service and received very quickly

23 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What an amazing idea

What an amazing idea! My husband works away and this was the perfect little something for him to receive on his birthday! He also said the cake was lovely! Would definitely use and order again

23 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing

Amazing , nanny was blown away by the surprise, and the cake was so very tasty . Thank you

27 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

It was delivered on time on my wife's…

It was delivered on time on my wife's Birthday, very well packed and we both shared the cake, it was lovely. Will definately use again. All the best with your business. Thank You very much

22 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love this

I love this. I sent a mail bake for my daughter. She loved it. The cake was really moist and tasted great. From an ordering point of view I made a mistake and had a query which was dealt with quickly and efficiently. Contact was excellent. I will definitely use this company again. Thank you

22 september 2026
Review zonder uitnodiging

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