maisonorient.com Reviews 61

The item is made very cheaply

I ordered a scarf off their website and a month later had still not received it. Tried to reach out to customer service about it, never heard back from them.

I bought several headpieces to try for my upcoming wedding. It was a large order, totaling around $1500. I ended up keeping about $700 worth of the product. As others have mentioned, getting a return label was a headache and the person I chatted with tried to shame me for returning items as they were from a small business that would have to pay duties to get it back to them. As the website touts free returns, I fail to see how I have to justify my purchase. And again, I kept nearly $700! I finally was able to get a return label and was told the return would be processed when the items received their destination of NYC. This happened in October of 2023. I STILL have not received my money back, which is a large amount. Extremely shady I am having to fight for money back, had to fight to return something that had "free returns" advertised. I will NEVER use them again. I think they are shady, maybe understaffed, but shouldn't offer returns if they don't have the infrastructure to handle it.

Beautiful item shipped a long distance in record time. Very impressed!

I've recently purchased a dress from your collection, and while it closely resembles the online images, the fit is quite problematic. The dress sits far too low, nearly below my bra line, making it unwearable. Considering I spent $1700 AUD on this piece with the intention of wearing it to my sister's wedding, my disappointment is immense. I've reached out five times for a return and yet to receive a response. I've also noticed several negative reviews which add to my concern. I sincerely hope the Maison Orient team can address this urgently. Order number: #2728

Adding to my previous review dated October 17th - I did manage to return the item, but I have not received a refund. The situation is quite perplexing. Would love to hear back from there team...

Although I reached to them couple of times in different ways. They haven't answered to my return wish. The product is worth 90 pounds, and I cannot get a refund.... they fon't respons to the mails!

Good notification service. Would have appreciated a heads up on a customs clearance fee or a rough estimate.

Within receiving my 3 rings, I noticed one was wrong. I sent an email and haven’t gotten a response and since then one of the rings has turned black after I went swimming lmao overall pretty disappointing I was hoping just to get the original ring I wanted but now I’m really hoping for a refund but it’s not looking good since I can’t get an email back :))))

I still haven’t received any feedback related to my return questions…

The item I received was true to its picture and description. It is always what I anticipate that will happen but not always the case. It was a gift for my daughter that was well received.

update (10/17/2023): the company reached out to me 1 month ago to confirm if I returned my item, after a quick interaction they were able to provide me a return label (finally). I was thinking I would be able to update my review to positive but now my return has been received and signed for by their returns center for 3 weeks, and I have sent 3 emails to them trying to get a refund since I have no product anymore, but no response. All what they did was run out the 90 days I had to dispute this charge through my card. Never purchase anything from this company because you’ll be out money and have no product that you paid for. Also, this “credit” they mentioned in their response to my review was a lie - I never received anything and would also never purchase from them again. In the process of making a video with all my proof for social media to beware other potential customers.

returns have to be received by their warehouse within 14 days of delivery. I’ve reached out twice to return an item and they just don’t respond. Seems like a shady company trying to run out the clock so they don’t need to accept my return so I’ll be handling this through my credit card now. Disappointed.

I have not received my order after one month

Well I can say that was my first time buying jewelry from maison Orient. I give it a 5 🌟 because the designs are unique and marvelous ✨️.

I got my order and it was damaged. I can’t get anyone to get back to me.

Elegantly packaged and I thank you for that! One thing that I noticed , how many Customs did it passed through before it finally arrived . Taped all over .Did I missed something in there? Amore, Anne
(Pa gave you a 5 star review and that’s Excelent)

Smooth online experience.
Website is very user friendly , everything is super clear.

Ordered a beautiful choker necklace. Arrived well packaged and very quickly. It was gorgeous
Good communication. Would buy through them again

There was no communication about timing of shipment. Something I ordered in November was not delivered for over 6 weeks. Email communications asking for timing were ignored. The product seems fine, but I would not count on getting anything from this company in any sort of expected timeline. It is extremely unlikely I will ever order from them again.